The organization’s ________ resources used to carry out the activities are the most
visible and complex of all the shaping factors of a culture.
a. technical
b. intangible
c. tangible
d. administrative
The basic problem facing any business in its effects to be ethical is that:
a. employees are unwilling to participate in ethics training programs.
b. the temptation to behave unethically is usually strong.
c. there are no fixed guidelines to follow.
d. all of the answers are correct.
According to the BCG Matrix, a type of business referred to as a question mark would
have a ____________.
a. low market share and low market growth rate
b. low market growth rate and high market share
c. low market share and a high market growth rate
d. high market share and a high market growth rate
A diagram that aids in identifying the informal organization structure by spotlighting
the informal interactions people have with one another is a/an:
a. matrix organization.
b. functional structure.
c. product departmentalization.
d. interaction chart.
McCelland’s needs theory recognized that people may have different mixtures or
combination of the needs; an individual could be described as the following except:
a. high achiever.
b. power-motivated.
c. hygiene oriented.
d. affiliator.
Nonhuman resources and how they are processed are the primary concerns of
management when analyzing:
a. internal influences.
b. externalities.
c. scientific management.
d. bureaucratic management.
Which of the following management functions do top managers typically spend most of
their time doing?
a. planning
b. controlling
c. leading
d. staffing
Not hiring women shorter than five feet in height would be considered ____________.
a. a selective management decision
b. appropriate for warehouse employees
c. a disparate impact
d. a slam to tall women
Achieving _________ changes can require a change in organizational culture or other
elements.
a. operational
b. structural
c. strategic
d. tactical
The most potentially powerful approach to organizational design is the ____________
structure.
a. network
b. matrix
c. divisional
d. team
Management consultant Larry Greiner contends that it takes a(n) ____________ for an
organization to evolve to the next phase of growth.
a. crisis
b. opportunity
c. loss of sales
d. increase of profits
Match the options below with the correct phrases:
a. signals something is wrong
b. a chance, occasion, event, or break-through that requires a decision to be made
c. group members becoming so committed to the group that they become reluctant to
disagree
d. having a narrow viewpoint
e. a method to analyze the long patron lines at amusement parks
f. potential solutions to the problem
g. the difference between the current and desired performance or situation
h. making the best of what you’ve got
i. a series of questions that guide the manager to the appropriate option
j. a decision based upon unique or uncertain consequences
k. a determination, judgment, or choice made after consideration of alternatives
1>problem 2>nonprogrammed decision 3>satisfice 4>Vroom & Yeaton decision tree
5>alternatives 6>symptom 7>queuing model 8>decision 9>opportunity 10>tunnel
vision 11>groupthink
In order for a manager to have a high degree of confidence in decision making, which
of the following must exist: ____________.
a. low certainty and high uncertainty
b. high risks and low certainty
c. high certainty and low uncertainty
d. low risks and high uncertainty
Matching a. Burnout g. Telework
b. Stress h. Organizational Socialization
c. Organizational Politics i. Career Management
d. Networking j. Career Planning
e. Mentor k. Job
f. Sponsor l. Career Perspective1>A process through which new
members of the organization gain experience to its values, norms, policies and
procedures.
2>A state of emotional exhaustion as a result of over-exposure to stress.
3>An individual in the organization who will promote a person’s talents and look out
for his or her organizational welfare.
4>A specific position a person holds in an organization.
5>A strategy for career advancement that involves building long-term, two-way
interaction based on shared ideas, personal relationships, and common experiences.
6>The planning, activities, and behaviors involved in executing a career.
7>The physiological and psychological reaction of the body as a result of the demands
made on it.
8>Remote work in which a corporate employee works outside the office for at least two
days a week.
9>A proactive strategy that involves a global view of career progress or growth over
time.
10>A senior employee who acts as a guide, teacher, counselor, and coach for a
less-experienced person in the organization.
11>The process of developing a realistic view about how individuals want their career
to proceed and then taking steps to ensure that they follow that course.
12>The unwritten rules of work life and informal methods of gaining power and
advantage.
The five managerial functions are each separate, independent, and isolated activities of
daily work.
Human Resource and Personnel are organizational department titles often used
interchangeably.
Examples of line departments include payroll and maintenance.
The right action is action that produces the greatest ratio of good to evil of any of the
available alternatives.
A quality improvement team is usually a group of people from one functional area of
the organization.
There are very few barriers to planning.