When conditions change, ____________ managers change from one leadership style to
another more appropriate style.
a. indecisive
b. effective
c. incompetent
d. flighty
Which of the following is NOT true about the Hawthorne studies?
a. workers pressure coworkers to keep production within quotas
b. the studies heightened management’s awareness of the social needs
c. when employees are treated with dignity, productivity is increased
d. social pressures by coworkers do not significantly affect individual behavior
A personal moral code of ethical values with associated attitudes include the following
except:
a. religious beliefs and training.
b. work inexperience.
c. educational background.
d. political and economic philosophy.
The “hands off” free-rein approach to leadership emphasizes the pronoun:
a. “they”.
b. “we”.
c. “us”.
d. “I”.
Which type of plan would determine how many employees work next week?
a. occupational
b. tactical
c. institutional
d. operational
The organizational team with the least amount of day-to-day decision making
independence is a(n):
a. project team.
b. committee.
c. cross-functional team.
d. executive team.
The informal organization has the potential to be helpful to managers in the following
ways except:
a. make the total system effective.
b. provide support to management.
c. discourages improved management.
d. provide stability in the workplace.
Herzberg’s hygiene factors include:
a. quality of technical supervision.
b. the work itself.
c. recognition.
d. achievement.
Organizational structures are labeled either mechanistic or organic. A mechanistic
structure is described as having:
a. rigid hierarchical relationships.
b. decentralized decision making.
c. few rules and regulations.
d. informal horizontal communication.
Within systems theory, employees “down the line” in a series of events or processes are
called:
a. internal users.
b. external users.
c. consumers.
d. suppliers.
According to the text, large organizations are ____________.
a. structured similarly to small ones
b. structured identically
c. more creative
d. structured differently than small ones
A control mechanism that focuses on continuous incremental quality improvement is
____________.
a. quality measure
b. QA
c. QM
d. total quality management
A group of employees usually in charge of an ongoing process is a:
a. quasi team.
b. cross-functional team.
c. permanent team.
d. task force.
An arbitrator’s decision following a formal grievance process is ____________.
a. neutral
b. not binding
c. merely a recommendation
d. final
Which management function focuses on creating a structure to facilitate the
accomplishment of goals?
a. organizing
b. planning
c. leading
d. staffing
Lack of expertise and technical knowledge is a process barrier to team building.
Questions are the backbone of the funnel approach to defining a problem.
Selection follows recruiting within the staffing process.
Controls are self sufficient; they do not have to be examined or reexamined for
efficiency.
A universal motto for organizational designers would be “Once established- always
reliable.”
Most supervisors do not have the power to improve motivation factors within the
workplace.