A company’s ____________ includes its mission, vision, and core values.
a. supplies
b. internal environment
c. external environment
d. mission
The primary explanation of human behavior, according to the expectancy theory, is
based upon:
a. anticipation.
b. uncertainty.
c. risk.
d. happenstance.
Managers that establish long-term companywide goals are ____________.
a. first-line managers
b. supervisors
c. middle managers
d. top management
The “push and pull” or opposing nature between U.S. presidents and Congress in recent
decades specifically identifies with which element of organizational culture?
a. human
b. information systems
c. structure
d. leadership
____________ is a process quality goal that helps companies deliver near perfect.
a. Six Sigma
b. Management productivity monitor
c. Quality management
d. Motorola-Quality-Service
Which management function establishes relationships between activities and authority?
a. planning
b. organizing
c. staffing
d. leading
The Equal Employment Opportunity Commission (EEOC) enforces:
a. drug testing in the workplace.
b. collective bargaining.
c. human resource forecasting.
d. antidiscrimination laws.
Employee benefits include the following except:
a. vacations
b. profit sharing
c. life insurance
d. pay
Over an extended period of time, an unmet need can ____________ an employee.
a. fulfill, satisfy
b. help
c. frustrate
d. assist
The strategic goals and plans made at the top level in an organization are derived from
the organization’s:
a. purpose and mission.
b. single-use plans.
c. standing plans.
d. operating employee’s.
The task of defining the culture often begins with the:
a. operating plans.
b. chain of command.
c. organization’s founder.
d. division of labor.
Alderfer combined which of Maslow’s needs to form the “existence” needs category?
a. physiological and esteem
b. safety and social
c. social and self-realization
d. physiological and safety
Many small businesses that call their customers neighbors cannot escape influences
from abroad which would include the following except:
a. raw materials.
b. supplies.
c. retail inventories
d. manufacturers overhead.
McAfee and Norton Anti-Virus computer software are examples of ____________
controls.
a. quality
b. computer
c. feedbackward
d. feedforward
Managerial decisions can be a combination of legal/illegal as well as ethical/unethical
considerations.
In international markets, customization is often the best strategy to adopt.
Most information needed by many managers is obtained from external sources.
Confrontation can lead to negative emotional beliefs without resolution.
E-mail is not appropriate for reporting sexual harassment.
An uncertain environment calls for a mechanistic structure that emphasizes flexibility,
coordination, and less formal procedures.
Every business needs to define the portions of society that it must serve.
There are no common elements between the motivational theories of Herzberg,
Maslow, and McClelland.