Which one of the following is not a characteristic of work teams?
a. They are composed of multiskilled workers.
b. They perform tasks previously done by members in a functional department.
c. They are typically large.
d. They assume responsibility for the functions or tasks.
Internal sources of change includes the following except:
a. environmental scanning.
b. managerial policies or styles.
c. systems and procedures.
d. technology.
The spectrum of mechanistic and organic structures range from functional to
____________.
a. matrix
b. network
c. team
d. occupational
Once established and in place, standards must be ____________.
a. blended with established plans
b. left alone
c. continually reevaluated
d. continually rewritten
Breakdowns, overloads, static on the line, and ill-trained operators are:
a. decoding signals.
b. encoding messages.
c. feedback to communication.
d. barriers to organizational communication.
Senders have the primary responsibility to make certain that their messages have been:
a. sent and communicated.
b. conveyed and meaning is extended.
c. verbally and nonverbally communicated.
d. signaled and transcribed properly.
To influence through leadership actually means to ____________ another person’s
behavior.
a. pressure
b. dominate
c. change
d. inhibit
Guidelines for ethical dimensions of behavior should be addressed ____________ the
act.
a. after
b. before
c. in conjunction with
d. as a substitute for
Performance appraisals and attitude surveys are a part of ____________.
a. accounting
b. human resource controls
c. inventory controls
d. financial controls
The principle factor for determining the size of small or large organizations is the
number of ____________.
a. departments
b. profits/sales/inventories
c. employees
d. divisions
An administrative or clerical employee with a huge stack of mail and paperwork on
his/her desk typifies communication overload.
Staffing, which follows standing plans, links people and processes.
By definition, groups that do not regularly meet are still a team.
Managers build organizational structures to achieve objectives.
External customers’ needs and wants remain constant.