Which of the following is the top computer use for employed persons 25 and over?
a. spreadsheets.
b. Internet.
c. word processing.
d. scheduling.
It is said that form follows function. However, regarding the contingency factors
approach to organizational design, ____________ follows ____________.
a. function; form
b. structure; strategy
c. planning; actions
d. competition; cooperation
Individual group members that receive many commensurate benefits that all other
members receive, but do not contribute their proportionate share, are ____________.
a. free-wheelers
b. freebies
c. benefiters
d. free riders
Organizational elements of the internal environment are created by ____________.
a. prices
b. products
c. production
d. people
Images, actions, behaviors, facial expressions, gestures, and body language used to
transmit messages are considered:
a. verbal expressions.
b. feedback.
c. nonverbal communication.
d. diction.
A key concept in reengineering is knowing what the company should be doing, based
on:
a. the CEO
b. customer demands
c. core competency
d. competition
__________ principles judge the ethics of a particular situation by the consequences of
that action.
a. Consistent
b. Contingent
c. Commitment
d. Consequential
The individual that is given credit for creating total quality management (TQM) is:
a. W. Edwards Deming.
b. Joseph M. Juran.
c. Philip B. Crosby.
d. Robert Costello.
____________ separates people from change.
a. Acceptance
b. Resistance
c. Economics
d. Selection
Which of the following is a characteristic of the traditional view of conflict?
a. Conflict is feared.
b. Conflict is to be expected.
c. Conflict is necessary for organizational health.
d. Conflict is inevitable.
A plan to determine how many employees will work next weekend would be which of
the following objectives?
a. occupational
b. tactical
c. institutional
d. operational
Turnover of employees, constant change, and an uncertain future force managers to use
human resource ____________.
a. descriptions
b. forecasting
c. accounting
d. analysis
Which type of planning question addresses the methods or activities to reach the goals?
a. what
b. when
c. how
d. how much
A highly disciplined process that helps companies focus on developing and delivering
near-perfect products and services is:
a. quality control.
b. quality assurance.
c. quality circles.
d. Six Sigma.
A management technique for instituting change by thoroughly analyzing problems and
implementing long-term solutions is known as ____________.
a. management by objectives
b. creative management
c. organizational development
d. occupational coordination ANS: C1> Match the options below with the correct
phrases:
a. a closed, rigid, formal, and centralized structure of organization
b. the creation of or change to an organization
c. unit production technology
d. an organizational design that simultaneously uses functional and divisional elements
e. an organizational design grouping departments by products, geography, or customers
f. an organizational design that consolidates separate functions into a focused group
g. the overall “expertise” used to transform inputs into outputs within organizations
h. the technology used to manufacture a large volume of standardized products
i. an open, flexible, free-flowing, and decentralized structure of organization
j. a technology using mechanical and chemical processes that excludes employees
k. an organizational design that relies heavily on external contract services for critical
functions
l. the evolution of an organization
m. an organizational structure comprised of sales, marketing, production, shipping, and
other departments
n. revolutionizing assembly lines
o. the primary characteristic of organic organizations
p. same as mass production technology
1>continuous-process production 2>divisional structure 3>functional structure 4>mass
production technology 5>matrix structure 6>mechanistic structure 7>network structure
8>organic structure 9>organizational design 10>organizational life cycle 11>small
batch technology 12>team structure 13>technology 14>large batch technology
15>flexible manufacturing systems (FMS) 16>flexible
For many organizations, what customers value often becomes the company’s:
a. core competency
b. deployable resource
c. distinctive competitive advantage
d. internal strength
Rules, policies, procedures, programs, and budgets are all known as __________ plans.
a. strategic
b. operational
c. tactical
d. single-use
Delegation can act as a safety valve for managers taking on too much work.
Events such as the terrorist attacks of September 11 have little effect on the mission of
companies such as Delta Air Lines.
Work activities and functions can be grouped into similar categories for logical
organizational purposes.
Organizing is the management function that establishes relationships between activity
and authority.
A preliminary interview may only be structured.
Honoring, respecting, and encouraging suggestions by management shapes the
corporate culture.
Simply stated, decision making is a selection process of narrowing alternatives down to
the best choice.