A disciplined approach to solving quality problems before the design phase of a product
is called:
a. benchmark.
b. a production standard.
c. systems approach.
d. quality function deployment.
Herzberg’s maintenance factors are the ____________ context of the job and the
motivational factors are the ____________ content.
a. satisfaction; dissatisfaction
b. low-quality; high-quality
c. external; internal
d. secondary; primary
A management information system (MIS) is a formal collection of processes that
provides managers with the quality of information they need to:
a. solve problems
b. implement change.
c. create efficient working environments.
d. all of the above.
A mentoring manager that encourages a subordinate to ‘shadow” his/her leadership
exemplifies which process theory of motivation?
a. expectancy
b. goal-setting
c. equity
d. reinforcement
Division of work, authority, discipline, and unity of command are some of Henri
Fayol’s:
a. techniques of control.
b. principles of management.
c. informal communication expressions.
d. quantitative measures.
Adela is very happy in her job. She never works overtime, and her boss just leaves her
alone to do her job. This gives her plenty of time and energy to devote to her personal
interests after work, like crafting, working out, and spending time with her family.
Adela is most likely a member of which workforce generation?
a. postwar
b. leading-edge boomer
c. trailing-edge boomer
d. Gen Y
Within a company’s formal and social subsystems, a __________ normally emerges.
a. a legal sub assembly
b. political subculture
c. distinctive miniculture
d. bureaucratic system
Potential candidates for employment can request to examine or review letters of
recommendation according to the ____________.
a. Privacy Act of 1974
b. Equal Pay Act of 1963
c. Rehabilitation Act of 1973
d. Executive Order 11246
Steve is a planner for a construction company. Over the past few years, he has taken a
number of professional courses in order to get certified in “green” construction
technologies. Which of the following strategies is Steve using to acquire and maintain a
position of power in his company?
a. developing expertise in a critical area
b. developing a network of contacts
c. acquiring line responsibility
d. solving other people’s problems
Formal vertical organizational teams are also known as ____________ teams.
a. hierarchy
b. upright
c. coordinated effort
d. command or functional
The reinforcement theory is associated with:
a. V. Vroom.
b. A. H. Maslow.
c. B. F. Skinner.
d. F. Herzberg.
Which of the following is not an operational problem experienced by both producers of
goods and providers of services?
a. Each is concerned with converting resources into something saleable.
b. Each must acquire materials or supplies to achieve that conversion.
c. Each must schedule the process of conversion.
d. Each must deal with the issue of holding inventory.
Executive teams consist of two or more people to do the job traditionally held by one
upper-level manager.
Under the consequential approach, a person acts ethically if that person is faithful
regardless of the consequences that follow from being faithful to that duty.
Managers should strive to maximize advantages and minimize disadvantages when
making decisions.
Managers no longer manage a homogeneous workforce.
Relevant information pertains to a manager’s area of responsibility and is essential for
the manager to have.
Organizational design equates to creation as re-organizational design equates to change.