Corporate assets such as land, buildings, and heavy equipment are itemized with
____________ budgets.
a. cash
b. profit
c. revenue
d. capital expenditures
The products that have completed the entire production process but have not yet been
sold are identified as
a. raw materials inventory.
b. work-in-process inventory.
c. finished good inventory.
d. supply chain management.
Strategy objectives for human resources include all of the following except
____________.
a. hiring/selecting
b. training
c. developing
d. leading
The most appropriate statement that encompasses the total purpose of employee
training would be: ____________.
a. I’m doing what I was trained to do
b. Training helps people
c. Training creates an improved today and tomorrow
d. Work today, train tomorrow
The primary resource of all organizations is ____________.
a. information
b. money
c. facilities
d. employees
Why is it important for managers to identify the critical path in a system?
a. It shows the earliest possible completion time for the project, assuming that the worst
combination of events occurs.
b. It allows a manager to effectively control a project.
c. It allows a manager to identify and prevent potential costly delays.
d. All of these answers.
Often in organization we use a ____________ as a measure of quality or quantity to
monitor people.
a. standard
b. skill level
c. employee policy
d. employee productivity measure
Consultants Treacy and Wiersema believe that companies that please their customers
commit to ____________.
a. short-term focus on customer response
b. long-term customer intimacy
c. high quality production orientation
d. customer management relationships
The merging of a company’s human and technical knowledge assets is known as:
a. information technology (IT).
b. management information system (MIS).
c. knowledge management (KM).
d. information system (IS).
Which of the following would be viewed as an unlimited factor for developing
alternatives?
a. respecting rules
b. developing programs
c. honoring policies
d. applying thought
All of the following are elements of organizational culture except:
a. shared values.
b. philosophies.
c. norms of behavior.
d. product evaluation.
The essence of the quality of any output is the ability to:
a. start with quality inputs
b. train employees on quality control
c. meet the needs of the customer
d. develop quality circles
Match the options below with the correct phrases:
a. an excessively loud air conditioning unit operating within a telephone switchboard
office
b. the study of word meanings
c. the person starting a conversation
d. the intended information of the sender
e. transmitting messages without words
f. the means to carry messages
g. interpretation of personal experiences
h. the goal of communication
i. the responsibility for feedback lies with this person
j. predetermined belief about a group of people
1>medium 2>message 3>noise 4>nonverbal communication 5>perceptions 6>receiver
7>semantics 8>sender 9>stereotype 10>understanding
A predetermined set of conventional and oversimplified beliefs about groups of people
which cause positive or negative reactions to those groups is a(n):
a. stereotype.
b. policy.
c. interpersonal.
d. universal span of management.
A very unique feature of the team concept of quality circles (QC) is that all QC
members are ____________.
a. from upper management
b. from diversified work areas
c. from middle management
d. volunteers
When analyzing possible alternatives, managers should answer which questions?
a. does the alternative fit with the limiting factors?
b. what are the consequences of using the alternative?
c. both a and b
d. neither a nor b
McClelland reveals that high achievers:
a. prefer others to set their goals.
b. shun responsibility for solving problems.
c. act uncontrollably.
d. solicit feedback.
It is middle management’s job to ensure that its organization’s cultures support ethical
conduct and social responsibility.
Operational plans fall into two major categories: single-use and standing plans.
“I need to check up on my subordinates” exemplifies a common comment throughout
decentralized organizations.
The decision-making process is more physical than mental.
An extremely busy CEO who uses a laptop computer during a flight between New York
and Chicago is an example of informal communication networking.
Some decisions cause more problems than they solve.