Chris Argyris, management author, states that mature individuals are ____________.
a. passive
b. dependent
c. unaware
d. independent
The ____________ concept of organizational systems affects and is affected by various
and constantly changing forces.
a. closed
b. open
c. practical
d. boundary-bound
Management author Tom Peters claims that ____________ are the most relevant and
accurate information source for problems within the work environment.
a. customers
b. employees
c. administrative staff
d. assistant managers
Social audits indicate the social ____________ of a business.
a. longevity
b. profitability
c. performance
d. finances
An employee believes that he/she is not being paid fairly and states: “I work harder than
Pat does and don’t get half as much money.” This argument typifies the ____________
motivation theory.
a. reinforcement
b. achievement
c. equity
d. maintenance
Match the options below with the correct phrases:
a. a manager’s ability to exert influence
b. the official organizational structure
c. the establishment of one authority figure for each task
d. the department with authority to help, assist, guide, and serve
e. George Washington’s reply, “I can not tell a lie, I did chop down the cherry tree.”
f. the department associated with the core of work
g. Tom reports to Mary, Mary reports to John, John reports…
h. first-line supervisors making important organizational decisions
i. a total of seven subordinates report to the department chairperson
j. various departments dispersed throughout the city, state, or nation
1>accountability 2>chain of command 3>decentralization 4>formal organization
5>geographical departmentalization 6>line department 7>power 8>span of control
9>staff department 10>unity of direction
Computer-Integrated Manufacturing is defined as
a. an automated production line.
b. the use of computers to guide and control manufacturing processes.
c. a computerized system that orchestrates people, information, and processes.
d. none of these answers.
The forces that create challenges, risks, opportunities, and changes for every
organization are called:
a. indirectly interactive.
b. natural.
c. sociocultural.
d. environmental.
Employees that are given absolute freedom to complete self-directed tasks and work
toward their own maximum abilities and talents are satisfying needs.
a. social
b. self-realization
c. esteem
d. respect
Joseph M. Juran cautions that moving toward improvement means __________.
a. downsizing
b. change
c. employee empowerment
d. profitability
Working parents who adjust work schedules to accommodate pick-up and drop- off
times of daycare for their children are using:
a. compressed time.
b. accelerated time.
c. job sharing.
d. flextime.
Match the options below with the correct phrases:
a. a temporary team
b. the ability of a product or service to meet or exceed customer expectations
c. solving quality problems before the design phase
d. their purpose is to make a project better
e. the sharing of information and decision making
f. a relationship of inputs needed to produce outputs
g. the product to meet or beat in terms of design and service
h. determines if customer requirements are being met
i. requires individuals to think in terms of process
j. a way to structure innovation
k. created TQM
l. someone who starts and assumes the risk of a business
m. commits organizations and their people to continual learning and requires that
well-trained people be allowed to apply, without fear, what they learn
n. informing employees of changes in the critical numbers used to measure a company’s
processes1>benchmark
2>entrepreneur
3>empowerment
4>productivity
5>project improvement team
6>quality
7>quality audit
8>quality circle
9>quality function deployment (QFD)
10>Robert Costello
11>the 10% rule
12>open book management
13>reengineering
14>scoreboarding
If you were an HR manager tasked with determining a fair compensation package for
an expatriate being sent to work in a foreign location, which of the following factors
would you take into consideration?
a. differing standards of living
b. the expatriate’s contribution to the firm
c. legally mandated pay scales and benefits
d. all of these answers
When considering the appropriate span of control for each manager, you must consider
____________.
a. manager’s experience
b. subordinates’ qualifications
c. subordinates’ experience
d. all of the above
Cigarettes are classified as “green products.”
The mission statement should provide answers to why an organization exists.
Control techniques are used to measure and monitor the performances of an
organization, its people, and its processes.
The autocratic style of leadership is a “one-person” show of authority.
Long-term goals can be reached within one year.
Knowledge management has been used to describe the merging of a company’s human
and technical knowledge assets.
Group members from different departments make up a horizontal team.
Today, more and more electronic business communication is replacing face-to- face
communication.
Change originates only from internal sources of organizational environments.