The process through which people and organizations accomplish objectives is:
a. coordination.
b. planning.
c. communication.
d. organizing.
Jason is an American manager who has been sent to work at an oil drilling facility in the
Middle East. He has noticed that his colleagues there rarely arrive for meetings on time,
which bothers Jason, who is a punctual person. In terms of cross-cultural management,
which type of cultural difference is Jason observing?
a. individualism versus collectivism
b. doing versus being
c. value of time
d. masculinity versus feminity
Many major airports require people and their carry-on, personal belongings to be
screened through a metal detection device. This procedure is a concurrent as well as
____________ control.
a. feedforward
b. feedback
c. therapeutic
d. process
An acceptable order or priority of the five primary management functions is
____________.
a. planning, organizing, staffing, controlling, leading
b. planning, organizing, leading, staffing, controlling
c. planning, organizing, controlling, staffing, leading
d. planning, organizing, staffing, leading, controlling
Managers that have to ‘start over” each fiscal period by justifying and identifying all
financial resources are using ____________ budgeting.
a. flexible
b. bottom-up
c. zero-based
d. expense
The human resources manager would utilize functional authority by the following
except:
a. recruiting
b. selecting
c. evaluation
d. chain of command
Free-rein leadership works particularly well with managers and experienced
professionals in the following areas except:
a. engineering.
b. design.
c. research.
d. tight structures.
The collective attitude or beliefs of workers toward the organization and work is known
as:
a. group needs.
b. success.
c. competence.
d. morale.
Resources owned by a business are known as ____________.
a. assets
b. returns and allowances
c. costs
d. debts
Controlling can be a challenge in a large multinational or international firm, which is
why senior managers often use which control methods?
a. regular reporting between affiliates and headquarters
b. regular on-site inspections by corporate personnel
c. regular screening of reported data by area and functional experts
d. all of these answers
Joseph Juran’s list of rules to minimize resistance to change within an organization
include the following except:
a. provide participation.
b. provide enough time.
c. treat people with dignity.
d. have excess baggage in proposals.
The first step in the strategic planning process is to ____________.
a. analyze the environment
b. take a close look at the mission
c. define the mission
d. formulate the strategy
The growth needs of Clayton Alderfer’s ERG hierarchy are similar to:
a. Herzberg’s maintenance factors.
b. Maslow’s safety needs.
c. McClelland’s affiliation needs.
d. Maslow’s highest two levels of needs.
A financial ratio involves selecting two critical figures from a financial statement and
expressing their relationship as a ratio or:
a. total.
b. range.
c. percentage.
d. trend.
In what stage of the organizational life cycle describes the company as doing well and
growing quite large, having an extensive set of rules to guide specialized employees?
a. birth stage
b. youth stage
c. middle stage
d. maturity stage
Management options, variables, and situations characterized the __________ school.
a. classical science
b. contingency
c. systems
d. quantitative
One approach to human asset valuation is ____________.
a. attempts to assign a dollar value to each employee’s contribution to the company’s
profit
b. uses cost centers
c. creates cash budgets
d. requires outside auditors to monitor employee performances
A key to managing intergroup communication is to ensure that the viewpoints being
shared are positive and match the organization’s:
a. telecommuting and teleconferencing.
b. video conferencing and e-mail.
c. coordination of social audits and evaluation.
d. culture and goals.
A manager with an expanding work load and limited budget funding should
____________.
a. work weekends
b. take the work home
c. hire more staff
d. delegate to competent subordinates
In order to determine salary ranges, compensation directors will prefer to perform a job:
a. review.
b. evaluation.
c. interview.
d. analysis.
Compromising situations that require participants to give-and-take are handled best
with impersonal communication techniques.
Efficient managers need not be concerned with the informal organization.
Through research, male and female leadership traits have been proven to be the same.
The notion that individuals and organizations have certain obligations, in addition to
their business interests, to protect and benefit others and to avoid actions that could
harm them is called social responsibility.
A benchmark is the product to meet or beat in terms of design, manufacture,
performance, and service.
Most organizations identified within the maturity stage are large and organic.
Size is not a factor that determines structural choice.
Cash budgets are the same as capital expenditure budgets.
Nonverbal communications are rarely used in business.
The presence of end-users reflect delegation within the organization.