The initial step of the control process is ____________.
a. measuring performance
b. establishing standards
c. comparing performance to standards
d. taking corrective action
Computers and the Internet make the process of __________ easier.
a. decision making
b. gathering intelligence
c. forecasting
d. gathering information
Which of the following is not a contingency factor that influences organizational
design?
a. organizational strategy
b. age
c. delegation
d. size
Often an employee can follow ____________ when they must take corrective action to
prevent further defects.
a. quality manuals
b. leadership influence
c. policies and procedures
d. QA
The duration of time that differentiates ‘short-term” from “long-term” accounting is that
____________.
a. long-term means more than six months
b. current means less than one year
c. current means less then three months
d. current just phases into long-term
Management ‘scholars” such as Owen, Mayo, Maslow, and McGregor endorse the
____________ school of theory.
a. behavioral
b. classical
c. quality focus
d. systems
When authority is truly shifted to the hands of the employees, and is accompanied by
training and information, it becomes ____________.
a. trust
b. loyalty
c. empowerment
d. synergy
The more a set of cultural values ____________ the organization, the ____________
the culture is likely to become.
a. hinders; more thorough
b. supports; less independent
c. permeates; stronger
d. helps; more technical
One of the innate problems built into impersonal communication is that it lacks:
a. written words.
b. jargon.
c. diction.
d. immediate feedback.
Individual contributors to the classical schools of management thought include all of
the following except:
a. Henri Fayol.
b. Mary Parker Follett.
c. Frederick Taylor.
d. Abraham Maslow.
An example of __________ strategy is Southwest Airlines’ marketing department
designing a pricing incentive for consumers.
a. business-level strategy
b. functional-level strategy
c. industry-specific strategy
d. corporate-level strategy
The type of authority that utilized advice and recommendations to line managers would
be:
a. staff authority.
b. line authority.
c. functional authority.
d. management downsizing.
Match the options below with the correct phrases:
a. a plan focusing upon anticipation of potential changes
b. comprised of opposing forces
c. a thorough analysis of problems followed by long-term solutions
d. I can rely on you…and you can rely on me!
e. an organization subset of shared values, norms, and beliefs
f. crisis, spontaneous management
g. the actuator of change
h. melt it down, change it, and refreeze it
i. an alteration in the work environment
j. the ability to blend the new into the old in attempt to improve
k. the total system of shared beliefs, values, and norms that make up the socialization of
employees
l. happens overnight
m. it takes a long time to occur
n. small batch technology
o. a set of online technologies enabling collaboration
1>change 2>change agent 3>force field analysis 4>management by reaction 5>mutual
trust 6>organizational culture 7>organizational development (OD) 8>organizational
learning 9>planned change 10>subculture 11>three-step approach 12>evolutionary
change 13>revolutionary change 14>social media 15>unit production technology
Employee training and development are synonymous.
When a business chooses to respond to social demands by evaluating alternatives only
after a period of waiting, this business is taking the proactive approach.
The growing trend today is toward the use of more sophisticated technology in
manufacturing.
Regardless of title, position, or management level, all managers perform all
management functions.
“Spontaneous” is an accurate label for the informal organization.