All planning is based on assumptions and:
a. strategic controls.
b. leadership expectations.
c. forecasts.
d. organization restructuring.
Spoken or written words are ____________ mediums.
a. unaccomplished
b. nonverbal
c. face-to-face
d. verbal
Which of the following describes the role in which the manager is responsible for
determining who in the work unit gets the resources, and how much each person gets?
a. cashier
b. controller
c. resource allocator
d. budget specialist
According to Maslow, the authority and responsibility of an effective manager focuses
upon which level of needs?
a. safety
b. social
c. physical
d. esteem
An information system enables an organization to:
a. share intellectual capital
b. create intellectual capital
c. exploit employee ideas
d. network computers
A series of administrative activities to process employee time cards is a ____________.
a. rule
b. policy
c. program
d. procedure
The two documents produced by a job analysis are ____________.
a. a job description and a job specification
b. a job opening and a job list
c. a job offer and a job acceptance
d. a job application and a job summary
The decade of the 1980s, and into the 1990s, was filled with organizational downsizing.
This phenomenon of business layoffs is centered principally around which level of
Maslow’s need hierarchy?
a. physical
b. self-realization
c. social
d. safety
Before a new established behavior can take place, the previous behavior(s) must be
____________.
a. forgotten and retrained
b. unfrozen and completed
c. “thawed” and changed
d. frozen and established
Active components of leadership include all the following except:
a. searching.
b. guiding.
c. directing.
d. coaching.
In determining an organization’s strengths, a company’s strategist must consider which
of the following
a. management structure
b. market share
c. employee talent
d. all of the above
Which of the following is not one of the characteristics shared by most multinationals?
a. the creation of foreign affiliates
b. operating with a global vision and strategy
c. the tendency to engage in a wide range of business activities and industries d. the
tendency to focus on developed nations
A computer program that is specifically designed to execute specific sets of tasks such
as word processing is known as:
a. an operating system.
b. an application program.
c. artificial intelligence.
d. an expert system.
When controls and the need for them are consistent with the organization’s values, the
controls will be:
a. ineffective.
b. coordinated.
c. in sync.
d. effective.
The first management theory that gave specific attention and concern to Employees was
the ____________ school.
a. classical scientific
b. classical administrative
c. behavioral
d. quantitative
All of the following are levels of Maslow’s hierarchy of needs except:
a. self-realization.
b. social.
c. safety.
d. financial.
A problem is a difference between the current and desired performance or situation.
America’s equal employment opportunity laws do not help to guarantee access to
organizations for all its citizens.
Quality must be a core value within an organization’s culture.
The major limitation of human perspective theory is its complexity.
Reliable information is accurate, consistent with fact, actual, and verifiable.
There is usually a direct correlation between the complexity of a control and the amount
of confusion it generates.
AIDS and drug testing are illegal in the United States.
Poor decisions are often a product of limited alternatives.
The best decisions are based solely on the decision maker’s intuition.