The “ultimate” alternative for decision making is a course of action that ____________.
a. provides various opportunities
b. lowers the degree of risk
c. eliminates all problems and maximizes opportunities
d. maximizes the alternatives
A feedforward control technique that helps ascertain what customers are thinking is
often called ____________.
a. customer research
b. marketing agenda
c. customer agenda
d. marketing research
The primary responsibility of initiating feedback is assigned to the:
a. medium.
b. sender.
c. message.
d. receiver.
Which of the following is not a recognized stage of the organizational life cycle?
a. birth
b. adolescent
c. youth
d. midlife
MATCHING Match the options below with the correct phrases:
a. processes, practices, techniques and tools of a specialty area
b. the expectations of a manager’s behavior
c. foremen and supervisors
d. the mental capacity to conceive and manipulate ideas
e. individually and collectively setting and achieving goals by exercising related
functions and coordinating various resources
f. Ben and Jerry’s nationally recognized ice cream business
g. regional and district managers
h. an outcome to accomplish
i. the abilities to relate, interact, & communicate with others
j. both internal and external
k. long-term approach to customer relations
l. the various “rungs” of the organization’s structural ladder
m. persons who allocate and oversee the use of resources
n. a special kind of goal
o. corporate presidents and vice presidents
p. concerned with what constitutes right and wrong human conduct
q. features of a product or service that satisfy consumers
r. managers of specialty areas
s. includes people from differing age groups, genders, ethnic and racial background
t. getting people to follow
u. second wave of the world wide web
v. practical application of knowledge
1> conceptual skills
2> customers
3> goal
4> CRM
5> first-line management
6> human skills
7> management
8> management hierarchy
9> technical skills
10> middle management
11> organization
12> role
13> objective
14> managers
15> quality
16> ethics
17> top management
18> diversity
19> functional managers
20> leadership
21> technology
22> Web 2.0
Interruptions, crises, meetings, and unexpected commitments for managers are
considered a(n) ____________.
a. common myth
b. reality
c. chance occurrence
d. once in a while inconvenience
Organizational quality of work life (QWL) is initiated by:
a. employees.
b. management.
c. customers.
d. suppliers.
Which of the following is a part of controlling?
a. recruiting employees
b. developing job descriptions
c. creating objectives and goals
d. measuring performance against standards
Before developing an IS, an organization must do all the following except:
a. inventory the hardware
b. understand the network
c. assess employee capabilities
d. examine the organizational culture
During the 1970s and 1980s, Firestone Tire Company continued to manufacture and sell
several hundred thousand “potentially dangerous” steel-belted tires after a federal judge
ruled to stop production of those problem tires. This managerial decision is an example
of which approach to social responsibility?
a. the proactive approach
b. the reactive approach
c. the conservative approach
d. the resistance approach
Many car manufacturers have expanded into China by setting up partnerships with
Chinese car companies to produce and market cars. These partnerships are known as
a. exports.
b. franchises.
c. joint ventures.
d. licenses.
Information that is in suitable form and uses appropriate terms and symbols that the
receiver will know and interpret properly is:
a. concise information.
b. relevant information.
c. understandable information.
d. timely information.
Which of the following is not an activity involved in the staffing function?
a. reviewing the credentials of employment candidates
b. training the employee
c. orienting the employee
d. assigning work duties and delegating authority
Which of the following is a disadvantage of the functional structure?
a. It minimizes duplication of personnel and equipment.
b. Employees tend to feel more comfortable.
c. It simplifies training.
d. Departments tend to develop their own focus rather than the company focus.
If a control is too __________, a deviation between actual and planned performance
may result in poor coordination among organizational subunits.
a. tight
b. loose
c. accurate
d. inaccurate
Within the staffing process, performance appraisal is followed by compensation and, in
turn, compensation is followed by ____________.
a. human resource planning
b. recruitment
c. selection
d. employment decisions
The accounting income statement “equation” is expressed as ____________.
a. assets + liabilities = equity
b. income – expenses = profit or loss
c. revenues – taxes = assets
d. expenses + debt = equity
Values, beliefs, habits, norms, and behavior make up the organizational ____________.
a. profit motive
b. culture
c. financial picture
d. legal system
Herzberg’s hygiene factors in the workplace include:
a. the worker’s job security.
b. achievement within the workplace.
c. an individual’s responsibility.
d. the possibility of advancement or growth.
Which of the following is information and not mere data?
a. 200 grams
b. 6 + 2 – 4
c. the Roman numeral XVII
d. the emergency telephone number 911
According to Blake and Mouton, a leader with a high concern for results and a high
concern for people is a 1,1 on The Leadership Grid.
Determining work activities should follow both the assignment of work activities and
the delegation of authority.
Union mediators offer recommendations and arbitrators make determinations.
Management by objectives (MBO) is a method of appraising performance.
Defender strategy means capturing more market share.
Partial understanding of and involvement in quality can produce only partial success or
total failure.
Responsibility is accepting the work assigned to an employee.