When sports coaches listen to players’ suggestions and feedback during game
intermissions, they are using ____________ leadership.
a. free-rein
b. general
c. absolute
d. participative
If you are both good with the task and good with people, you might have a high level of
what kind of management skills?
a. professional and personal
b. conceptual and human
c. technical and human
d. technical and conceptual
Philip B. Crosby’s quality philosophy is centered around __________.
a. economics
b. control
c. DIRFT
d. production
The three common types of formal, horizontal teams within organizations are task
forces, cross-functional, and ____________.
a. committees
b. pseudo-informal
c. conforming group
d. issue solving
Match the options below with the correct phrases:
a. the opposite of coercive power
b. a basis for authority
c. shrinking the work staff
d. based upon fear
e. similar to position power
f. retention of authority
g. another term for rightsizing
h. subdividing tasks into separate jobs
i. having superior skill and knowledge
j. based upon personality or charisma
1> coercive power 2> centralization 3> division of labor 4> downsizing 5> expert
power 6> functional definition 7> legitimate power 8> referent power 9> reward power
10> rightsizing
The formal, horizontal organizational team that does not disband immediately after it
accomplishes its pre-set objectives is the ____________ team.
a. task force
b. horizontal group
c. command performance
d. cross-functional
The steps in the control process include the following except:
a. developing standing plans.
b. taking corrective action.
c. establishing performance standards.
d. measuring performance.
The two variables that the Ohio State University studies revealed were_______
structures.
a. simple and complex
b. process and content
c. consideration and initiating
d. passive and active
Weekly department discussion meetings regarding important issues would be which
type of technique for overcoming resistance to change?
a. advance warning
b. sensitivity
c. security
d. open communication
The accounting balance sheet “equation” is ____________.
a. assets = liabilities + short-term debts
b. assets – liabilities = expenses
c. assets = liabilities + stockholders’ equity
d. income – expenses = profit or loss
The title, Father of Scientific Management, is often attributed to ___________.
a. Frederick Taylor
b. Frank Gilbreth
c. Henry Metcalf
d. Henry Gantt
When implementing strategy, the leadership challenge involves the ability to:
a. influence subordinates to embrace the new strategy
b. coordinate information gathering sessions with employees
c. influence departments to design functional-level corporate strategies
d. coordinate a bottom-up focus on core competencies
Professional codes of ethics should be __________.
a. unspoken
b. simple
c. absolute
d. written
All of the following accounting elements are found on the income statement, except
____________.
a. revenue
b. operating expenses
c. net income
d. liabilities
A validation process to ensure measurement accuracy and standardization is known as:
a. quality control.
b. kaizen.
c. standards.
d. a QA system.
A portfolio strategy is a proper mixture of ____________.
a. business units and product lines
b. goals and objectives
c. business products and services
d. corporate and functional operations
Middle managers:
a. plan primarily for the short term.
b. determine long-term human resource needs.
c. plan for the entire organization.
d. develop objectives to implement top-management goals.
Management ____________ are the daily work activities, while management
____________ are their abilities, talents, or capabilities to perform the work.
a. roles; functions
b. roles; titles
c. functions; roles
d. functions; skills
There are times when the autocratic style is appropriate.
Most written forms of communication are personal.
Managers should use programmed decisions when faced with unique circumstances.
TQM is also known as TQC.
One consistent aspect of change is that change is constant.