Archives: Quiz

To approximate the percentage change in real income over any period of time, a. we need to subtract the percentage change in nominal income from the inflation rate b. we need to subtract the rate of inflation from the percentage […]

If a ship-building company purchases $250 million worth of steel in one year but does not use it, this is considered investment spending. Which of the following is a weakness in trying to get the wealthy to bear more of […]

Carl is considering attending a concert with a ticket price of $35. He estimates that the cost of driving to the concert and parking there will total an additional $20. In order to attend the concert, Carl will have to […]

Whenever prices are rising, the inflation rate is rising. The Federal Reserve Banking Act of 1978 a. attempted to guarantee stability of the banking system b. was a reaction to the savings and loan crisis c. added full employment to […]

When analyzing the housing market, the supply curve a. will be upward sloping because the higher the price of a house the more that will exist b. will be horizontal to illustrate that the supply of housing is a stock […]

Receiving an annual flu shot is an example of a feedforward control. Influencing others with one’s abilities, knowledge, and experience is using one’s expert power. Answer: T Answer: T

The effects from sexual harassment litigation can be long lasting and costly. The socialization of employees does not effect corporate cultures. Answer: F Budgets are estimates of revenues or expenses. Answer: T The success of group member communication inputs center […]

The informal lines of authority are charted on an organizational chart. Older workers, not younger workers, can “absorb” or take part in the components of an organizational culture. Answer: F A system is a set of interrelated parts that work […]

The matrix structure is a combination of various elements. Greiner’s organizational life cycle basically depicts significant phases of change. Answer: T [/cpmembership] Open organizational systems are constantly changing. Answer: T [/cpmembership] The Boston Consulting Group (BCG) would label an investment […]

Along with intangible assets, intellectual capital constitutes the current worth of a company and its future prospects. Title VII of the 1964 Civil Rights Act requires parties who file discrimination complaints to do so within 90 days of the alleged […]

Employee empowerment is a motivational technique unique to the Japanese workforce. An organizational unit that contributes costs, revenues, profits, or investments is called a financial responsibility center. Answer: T Assets = Debt(s) + Capital Expenditures Answer: F Relationships with suppliers […]

Dysfunctional conflict limits the organization’s ability to achieve its objectives. Controls must be controlled! Answer: T Typical results of reengineering have been not to change organizations’ missions, visions, values, activities, and structures. Answer: F The receiver determines the medium for […]

Wider spans of control and fewer levels of management typically mean decentralized decision making. Ethics are similar to laws, i.e., both stem from fixed guidelines. Answer: F Computer artificial intelligence (AI) is merely a feature of speech. Answer: F Regardless […]

Unity of direction means the right to give orders, according to Henri Fayol. Most decisions have no options or alternatives. Answer: F The grand strategy is the overall “plan of attack” for the corporation. Answer: T [/cpmembership] Robert Owen is […]

Henri Fayol contends that all workers should report to one and only one boss, i.e., unity of command. Objective performance appraisals are quantifiable and observable. Answer: T [/cpmembership] Stereotyping is a form of prejudice. Answer: T Social talents are important […]

Leadership skills, traits, and behaviors are the same. Examples of staff departments might include human resources, legal, computer services, and public relations. Answer: T The manager’s ability to work effectively as a group member and to build cooperative effort within […]

Team members generally engage in three types of communication. When a company produces a small volume of customized products, it employs large batch technology or mass production technology. Answer: F Fixed assets are assets that are normally converted into cash […]

Reengineering applies only to organizations, and not individuals. Teams should solve problems by addressing causes, not symptoms. Answer: T Producability is the excellence of a product or service. Answer: F A demotion is a reduction of pay, status, and responsibilities […]

The consequences of many management decisions are far-reaching. An analysis of organizational development can provide appropriate feedback. Answer: T [/cpmembership] The ideal span of control is five to eight subordinates. Answer: F How a leader treats employees influences employee loyalty. […]

Reinforcement theory is a combination of both positive and negative issues. The types and sources of information are similar for all levels of managers within an organization. Answer: F In today’s culturally diverse workplaces, English is a second language to […]

Leadership can influence an individual as well as a group. A person’s ethics are not influenced by his or her morality. Answer: F The more efficient the tools and methods, the more quality and productivity will benefit. Answer: T A […]

Organizations use both internal and external sources for forecasting information. Taking no action is sometimes the most appropriate alternative to decision making. Answer: T Managers must be able to sense the need for change in themselves, the need for change […]

Once in place, job descriptions and specifications are indefinite. The definition of a customer has been expanded to include anyone inside organizations. Answer: T Performance has one distinct definition. Answer: F The use of programmed machines to handle production constitutes […]

How people feel about working in their company is called organizational culture. Top-level managers may participate in discussions about strategic or structural changes, but they are unlikely to make decisions about these issues. Answer: F Management styles of decision making […]

Face-to-face communication is considered verbal and personal. According to systems theory, the components of an enterprise interact to create synergy that can benefit each component and the whole. Answer: T The organization grapevine is not consistently predictable. Answer: T Productivity […]

A closed-book organization fosters continual learning. Sequentially, symptoms lead to problems and problems lead to sources. Answer: F The continuous focus of all teams must be toward the team’s objective(s). Answer: T Most changes introduced by top-level management effect only […]

Norms and values are social contributions to the organization’s culture. According to the American Management Association’s first commandment of good communication, a person should think before he/she talks. Answer: T Rent and real estate taxes are variable costs associated with […]

The “through-puts” of communication are actually the information transmitted between sender and receiver. Once the managers of a large diversified organization decide on a portfolio strategy, they develop a grand strategy. Answer: F Expanding from specifics to generalities is known […]

Time and motion studies sprang from the contingency management school of theory. Downward communication provides the feedback required by upward communication. Answer: F Productivity is usually expressed as the ratio of inputs to outputs. Answer: T External forces are outside […]

Marketing research is a feedforward control technique. Customer departmentalization groups activities and responsibilities based on the specialized activities such as finance, marketing, production, and human resources. Answer: F The proportion of men in the labor force is declining. Answer: T […]

Historical accounts and stories seldom impact the corporate culture. Peter Drucker puts more faith in questions than answers. Answer: F The boundary that separates the organization from its external environment is always clear and precise. Answer: F All data is […]

A Theory Y manager assumes that work is a natural event and the subordinates will seek and accept responsibility for that work willingly. Competition among organizational members can produce negative as well as positive results. Answer: T Once decisions are […]

A person’s wants are what initially prompt or ‘start up” motivation. An advantage to using the Delphi technique is that it is not expensive or time-consuming. Answer: F The three most common types of plans are strategic, tactical, and objective. […]

Organizational change means altering the work environment. Management science techniques cannot substitute for sound, balanced judgment and management experience. Answer: T The classical scientific school grew from the classical administrative school. Answer: F Team communication revolves around getting customers and […]

Both internal and external environments impact and effect decision making. Product layout combines some of the characteristics of process and product layouts. Answer: F Scoreboarding keeps employees aware of changes in the critical numbers used to measure a company’s processes. […]

Decision making and problem solving are opposites. Companies go international for both proactive and reactive reasons. Answer: T [/cpmembership] Communication, leadership, and management are not related. Answer: F Financial organizational audits are usually informal. Answer: Answer: F The determination of […]

A company’s best defense against accusations of discrimination is to acknowledge a bona fide occupational qualification. Bank automated-teller machines (ATMs) use transactional processing. Answer: T Finance, marketing, and human resources do not require control techniques. Answer: F An intuitive decision […]

Organizations are composed of internal and external environments. Proactive motives include the desire to escape from trade barriers and other government restrictions. Answer: F When a mission is formalized in writing and communicated to all organizational members, it becomes the […]

An organization’s competitors are those firms that offer dissimilar products and services in the organization’s marketplace. Vertical communication is most appropriate for organizational work teams. Answer: F Monitoring events and trends outside a manager’s specific area of influence is called […]

The recruiting phase of the selection process seeks out or solicits potential candidates for employment. Income – Expenses = Profit or Loss Answer: T Kaizen is a major component of systems theory. Answer: F Organizations provide the means for societies […]

Intrateam structure decisions always go to the top of the hierarchy for approval. Good timing plays an important part in successfully implementing a decision. Answer: T The income statement designates a specific, fixed point in time. Answer: F Fiedler’s contingency […]

Standards are either qualitative or quantitative measuring devices. The difference between a MIS and DSS is that a decision maker can interact directly with a DSS. Answer: T Controlling attempts to prevent, identify, and correct deviations from guidelines and to […]

Top managers develop objectives to implement middle management goals. A stare without comment is an example of interpersonal communication. Answer: F Training is the stage of the staffing process where employees become acclimated to their work surroundings. Answer: F Not […]

Leading is a more time-consuming function for top-level management, as compared to lower-level management. A quality assurance team is created to guarantee the quality of services and products, contact customers, and work with vendors. Answer: T Managers utilize upward channels […]

Fixed and variable costs are specifically associated with ____________ budgets. a. revenue b. capital c. cash d. expense A sources and uses of funds statement is often called a ____________. a. net income/loss statement b. cash flow statement c. liquidity […]

The ability of individuals to rely on each other based on their character, ability, and truthfulness is a. coherence. b. revolutionary change. c. mutual trust. d. coordination. Which of the following is an example of the informal organization at work? […]

A production department in a factory is an example of a ____________ center. a. standard cost b. profit c. investment d. revenue The renowned expression, “A picture is worth a thousand words,” most closely exemplifies: a. stereotyping. b. noise. c. […]

Computer monitoring of customer service telephone calls is an example of which type of control? a. feedforward b. optional c. feedback d. concurrent When a new employee starts to learn about his or her employer’s values, policies, procedures, and power […]

Which of the following is not a type of business unit identified or labeled by the Boston Consulting Group (BCG) Matrix? a. stars b. dogs c. question marks d. tigers The organizing process is important as a way to help […]

By combining jidoka, the continuous flow assembly, and the pull system, Ohno developed what is now called which of the following? a. FPJ b. TPS c. CSP d. PSJ Face-to-face or voice-to-voice conversations that take place in real time and […]