By combining jidoka, the continuous flow assembly, and the pull system, Ohno
developed what is now called which of the following?
a. FPJ
b. TPS
c. CSP
d. PSJ
Face-to-face or voice-to-voice conversations that take place in real time and allow
instant feedback are called:
a. coordination.
b. semantics.
c. channels.
d. interpersonal communication.
The ethical decision by a manger that provides the greatest good for the greatest
number is the:
a. justice view.
b. utilitarian standard.
c. righteous performance.
d. ethnocentric policy.
As in a formal organization, the informal group develops:
a. functional authority.
b. leader/follower relationships.
c. line authority.
d. staff authority.
Nordstrom uses its employee handbook as a ____________.
a. symbol of core values
b. tool for socialization
c. new employee policy record
d. way to keep everyone adhering to the same rules
As an employee completes a few basic work routines, high efficiency and
____________ ____________ will typically characterize the job.
a. high job satisfaction
b. low specialization
c. high moral
d. low job satisfaction
All of the following are stages of team development except __________.
a. norming
b. performing
c. storming
d. none of the above
Positive partnerships with vendors and suppliers are based on ____________ and
____________.
a. time, commitment
b. quality, price
c. needs, desires
d. openness, trust
The U.S. labor force is becoming ____________.
a. dominated by younger males
b. dominated by older males
c. dominated by females
d. more diversified
____________ needs do not continue to motivate human behavior, according to
Maslow.
a. Satisfied
b. Higher-level
c. Unsatisfied
d. Lower-level
Match the options below with the correct phrases:
a. a business-level strategy pinpointing a specific market
b. a plan to maximize competitive advantage by using the proper mix of units and
products
c. includes assessing the environment, analyzing core competencies, and creating goals
and plans
d. a strategy as to how managers will allocate resources
e. a corporate-level plan to expand and increase to higher levels
f. a search for pros and cons, opportunities, and threats as well as positives and
negatives of an organization
g. a plan that maps out the destiny for the entire organization
h. a long-term course of action using planning and decision-making processes
i. a business-level strategy that attempts to set products or services apart from those of
other companies
j. a business unit with small market shares in an expanding industry
1>strategy formulation
2>corporate-level strategy
3>(BCG) Matrix question mark
4>differentiation strategy
5>focus strategy
6>growth strategy
7>portfolio strategy
8>resource deployment
9>situation analysis
10>strategic planning
Effective listening is a(n) ____________ response.
a. threatening
b. overemphasized
c. active
d. passive
An organic, horizontal structure includes all of the following except ____________.
a. shared tasks
b. vertical collaboration
c. horizontal collaboration
d. centralized decision making
Staff authority is a form of all of the following except ____________.
a. advice
b. assistance
c. giving guidance
d. direct control
A course of action created to achieve a long-term goal is called a _________, while a
course of action designed to achieve a short-term goal is considered a __________.
a. stretch goal, tactic
b. strategy, tactic
c. strategy, goal
d. LT tactic, ST tactic
Values or attitudes that employees as a group accept as standard of behavior are known
as:
a. policy.
b. standing plans.
c. single-use plans.
d. norms.
Which of the following questions applies directly to the function of planning?
a. Are we doing what we intended to do?
b. Is the production process effective?
c. What do we want to accomplish?
d. Why were the employees paid late?
Evaluating results is part of the last step of the strategic planning process.
Core competencies are fundamental principles that a company will not compromise.
The financial strategy of a firm involves decisions about the action to be taken with
profits, how funds will be spend or invested, and how any additional funds will be
raised.
A QA process is a validation process to ensure measurement accuracy and
standardization.
The process of performance appraisals is informal and unstructured.