Fixed and variable costs are specifically associated with ____________ budgets.
a. revenue
b. capital
c. cash
d. expense
A sources and uses of funds statement is often called a ____________.
a. net income/loss statement
b. cash flow statement
c. liquidity statement
d. statement of assets and liabilities
Formal organization puts emphasis on the following except:
a. creation by management.
b. behavior guidelines provided by rules, policies, and procedures.
c. leverage is provided by authority.
d. functions with power and politics.
Sometimes written communication is preferable to oral communication because:
a. you can add graphics
b. you don’t have to put up with bad attitudes
c. receivers usually understand written communication on the first read
d. most receivers really like to get email
Match the options below with the correct phrases:
a. a review or examination of the organization’s social performance
b. a social responsibility strategy to actively fight or defend against demands from
others
c. a business social responsibility strategy in which businesses wait for demands to be
made on them and then respond.
d. a situational decision with only unethical choices
e. the rules/standards that govern employees and organizations in the field of commerce
f. products that minimize energy consumption
g. a business social responsibility strategy of looking to the needs of constituents
h. the notion that individuals and organizations have certain obligations in addition to
their business interests.
i. law requiring companies to disclose their financial reports
j. communities that meet today’s needs while ensuring future needs can be met
k. core values and beliefs that act as guide
l. individuals who take action to inform the media about unethical practices
1>business ethics 2>ethical dilemma 3>green products 4>proactive approach
5>reactive approach 6>resistance approach 7>social audit 8>social responsibility
9>mortality 10>Sarbanes-Oxley 11>sustainable communities 12>whistle-blower
Within the TQM environment, suppliers and customers are thought of as ________
partners.
a. absolute
b. buying
c. controllable
d. external
Line departments exercise ____________ authority, and staff departments exercise
____________ ____________ authority.
a. complete; partial
b. functional; centralized
c. direct; indirect
d. service; centralized
The behavioral school of theory focuses upon:
a. products.
b. price.
c. promotion.
d. people.
External customers include the following except:
a. operative employees.
b. manufacturers.
c. wholesalers.
d. retailers.
A variant decision support system that allows groups focusing on a problem to interact
with one another and to exchange information, data, and ideas is known as a(n):
a. protocol.
b. expert system.
c. executive information system.
d. group decision support system.
Statistical process control (SPC) is the use of statistical tools and methods associated
directly with:
a. statistical quality control (SQC).
b. total quality management.
c. continuous-improvement process (CIP).
d. total quality control (TQC).
Most of the steps in the decision-making process can be left out.
Problems are frequently solved by making decisions.
After standards are established, managers must measure actual performance to
determine variation from standard.
The lower level of management in a company provides the primary framework for an
organization’s culture.
Communication is merely the transmission of information.
Fiscal years and calendar years both start on the first day of January.
The word selection of a speaker or author is called jargon.
Organizational training integrates new ideas into established systems.
Organizations can only exert negative influences.