The ability of individuals to rely on each other based on their character, ability, and
truthfulness is
a. coherence.
b. revolutionary change.
c. mutual trust.
d. coordination.
Which of the following is an example of the informal organization at work?
a. obeying rules
b. following procedures
c. discussing personal issues
d. respecting authority
Which of the following is a type of ‘supportive” or “assisting” authority?
a. functional
b. staff
c. personal
d. line
Teams often have which of the following benefits for organizations?
a. flexibility
b. commitment
c. synergy
d. all of the above
Match the options below with the correct phrases:
a. firms that offer similar products in the organization’s marketplace
b. forces such as climate, weather, geography and geology that affect how businesses
operate and locate their operations
c. a system that regularly affects and is affected by various and constantly changing
forces outside itself
d. available, qualified, and potential employees
e. the providers of resources to produce goods and services
f. all forces outside an organization’s borders that interact directly or indirectly with it
g. company’s expertise evolved over time
h. organizational experience, wisdom, knowledge, and expertise
i. the general framework of statutes enacted by legislatures
j. internal and external users or consumers of goods and services
k. influences and contributions from diverse groups outside an organization
l. employee’s feelings about work
m. elements within organization’s borders that managers create, acquire and utilize
n. owners, employees, customers, and suppliers
o. conditions that influence management decisions and the costs and availability of
resources
p. the combined effects of processes, materials, knowledge, and other discoveries
resulting from research and development activities
q. the surveillance of outside areas and factors
r. gives an organization its distinct culture
s. domestic, and foreign economic, legal/ political, sociocultural, and natural forces
t. collecting information about the external environment
u. an organization’s owners, customers, and external labor pool
v. organizations not defined by external boundaries
1>boundary spanning 2>core competencies 3>competitors 4>customers 5>economic
forces 6>external environment 7>internal environment 8>labor force 9>legal and
political forces 10>organizational climate 11>natural forces 12>open system
13>sociocultural forces 14>stakeholders 15>suppliers 16>technological forces
17>intellectual capital 18>environmental scanning 19>organizational culture
20>boundaryless organization 21>directly interactive forces 22>indirectly interactive
forces
If a sender has credibility in the receiver’s mind, the message will be _______.
a. received more readily
b. understood more quickly
c. part of a continuous feedback loop
d. a contributing factor to further communication
The decision support system (DSS) that stores the knowledge of a group of authorities
for access by nonexperts faced with the need to make topic-related decisions is the
__________ system.
a. collective authority
b. end-user
c. expert
d. group decision support
Match the options below with the correct phrases:
a. an employee departs from a company
b. the “extras” or fringe rewards granted to top managers
c. “Why don’t you and I have drinks at my house tonight so we can discuss your
potential pay raise?”
d. total authority of staffing function
e. any criterion used for employment decisions
f. searching for and encouraging qualified candidates to apply for employment
g. the total process of attracting, developing, and retaining satisfied employees
h. a horizontal employment move
i. a formal, structured process of comparing employee accomplishments with
expectations
j. introducing and acclimating new employees to their work environment
k. evaluating and determining the best fit of qualified employment candidates
l. to move up in the organization
m. providing employees with knowledge, skills, and proper attitudes to improve
1> orientation 2>performance appraisal 3>perks 4>personnel manager 5>promotion
6>recruiting 7>selection 8>separation 9>sexual harassment 10>staffing 11>test
12>training 13>transfer
Which of the following management skills requires the most mental effort and thought?
a. human
b. conceptual
c. technical
d. mechanical
A single-use plan for an operation from its beginning to its end is called a(n):
a. policy.
b. process.
c. program.
d. project.
A company’s best defense against accusations of discrimination or bias in hiring is to be
certain that any employment practice or device adheres to the following except:
a. it is job related.
b. performance standards are met.
c. it acknowledges a bona fide occupational qualification.
d. it is a business necessity.
Information supplied to managers is data that has been ____________.
a. collected or obtained
b. provided
c. encouraged
d. organized
An organization skilled at creating, acquiring, and transferring knowledge is called a:
a. learning organization.
b. boundaryless organization.
c. resource organization.
d. cultured organization.
According to the BCG Matrix, Budweiser/Anheiser-Busch Brewing Corporation is a(n)
____________.
a. star
b. cash cow
c. question mark
d. cow
Content theories emphasize the needs that motivate people.
Reengineering changes fundamental ways in which people and their organizations
handle their processes.
Transfers are really lateral promotions to another area or department.
A company should share the results of a social audit with all constituents and
stakeholders.
The first of nineteen leadership behaviors categorized by Gary Yuki dealt with emphasis
on performance.