Which of the following is not a type of business unit identified or labeled by the Boston
Consulting Group (BCG) Matrix?
a. stars
b. dogs
c. question marks
d. tigers
The organizing process is important as a way to help the organization attain its:
a. mission.
b. non programmed decisions.
c. chain of command.
d. bureaucratic controls.
The conflict resolution of confrontation ____________.
a. is inevitably face-to-face
b. ends in positive feelings
c. does not produce stress
d. produces sound resolutions
Products and services should encompass quality of __________.
a. manufacture
b. sales
c. design
d. all of the answers are correct
Managers increase their chance of success in planning by beginning with:
a. strong assumptions about the trends
b. a team leader who can manager his/her team
c. quality information
d. all of the above
Authority is a formal ____________ vested or granted to superiors within
organizations.
a. condition
b. opportunity
c. obligation
d. right
Resources required to attain a goal are addressed with what type of planning question?
a. what
b. when
c. how
d. how much
When organizations construct teams, the recommended membership size of a team
____________.
a. does not matter
b. should be less than six (6)
c. should be greater than twelve (12)
d. should be twelve (12) or less
__________ commits organizations and their people to continual learning.
a. Intrapreneur
b. Entrepreneur
c. Open-book management
d. Management
The management function that lays the groundwork for all other functions and is the
first step taken when performing them is called:
a. organizing.
b. controlling.
c. staffing.
d. planning.
Kaizen, a contemporary Japanese business management term, is associated with:
a. maximizing profits.
b. lowering costs.
c. continuous improvement.
d. classical management.
Which of the following statements about information is not true?
a. Information helps managers plan and organize operations.
b. Information helps to highlight actual and potential problems.
c. Information does not help to create operational plans.
d. Information helps managers properly use their resources.
Interpersonal communication is good for performance appraisals.
Interpersonal communication involves real-time face-to-face or voice-to-voice
conversation that prohibits instant feedback.
More complex issues are associated with double-looped learning, as opposed to
single-looped learning.
Clashes or inconsistencies can exist between a person’s verbal and nonverbal
communication.
Imported and exported supplies are considered to be part of the internal environment.
Managers at all levels do not have to continually monitor external influences to identify
trends and changes and adjust their plans as necessary.