Computer monitoring of customer service telephone calls is an example of which type
of control?
a. feedforward
b. optional
c. feedback
d. concurrent
When a new employee starts to learn about his or her employer’s values, policies,
procedures, and power structure, the process is called
a. orientation.
b. organizational socialization.
c. organizational alignment.
d. career strategy implementation.
Customer complaints are considered data.
One result of the behavioral school was the creation of positions for professional:
a. technical assistants.
b. advisors.
c. staffing managers.
d. human resource managers.
All of the following are specific reinforcement types except:
a. extinction.
b. punishment.
c. avoidance.
d. discipline.
The extent to which member are attracted to the team and motivated to remain together
is called:
a. productivity.
b. cohesiveness.
c. norms.
d. team development.
In view of what the authors wrote regarding opportunities for decision making,
____________ ____________ would be a close description or interchangeable term for
opportunities.
a. alternative
b. potential
c. absolute
d. creative
Managers need to know the following of each group except:
a. personality.
b. values.
c. culture.
d. family size.
When people participate in groups, they are more likely to:
a. be satisfied with the decision
b. support the decision
c. implement the decision
d. all of the above
The “discovery” that all employees are not primarily motivated by tangibles such as
money was made during the behavioral school era.
Decision support systems (DSS) are tailored to large volumes of data.
Within the control process, variations from standards will initially appear during the
phase of ____________.
a. establishing standards
b. measuring performance
c. comparing performance to standard
d. taking corrective action
“I made a mistake, I will accept any discipline or punishment imposed” reflects a
person’s ____________.
a. authority
b. power
c. accountability
d. skill
Physiological or psychological conditions in humans that act as stimuli for behaviors
are called:
a. motivations.
b. needs.
c. skills.
d. incentives.
Quality of outputs is directly related to the quality of __________.
a. supplies
b. materials
c. customers
d. inputs
Perfect knowledge for decision making would equate to 100 percent certainty.
Laws can make a company€s products more expensive to produce.
The choices of behaviors are affected by the environment.
A ratio expresses the relationship between numbers.
Quality should merely live up to or meet customer needs.
A project improvement team analyses how they can improve the process.
Today quality is defined as the production of goods and services without defects and is
the sole responsibility of production engineers.