A production department in a factory is an example of a ____________ center.
a. standard cost
b. profit
c. investment
d. revenue
The renowned expression, “A picture is worth a thousand words,” most closely
exemplifies:
a. stereotyping.
b. noise.
c. senders.
d. visual transmitters.
The amount of output achieved from the use of a given amount of inputs is
__________.
a. productivity.
b. benchmarking.
c. performance control.
d. standardization.
Group decision making offers many benefits, except:
a. having access to multiple perspectives
b. synergy is possible
c. this process of communication is one of the easier to manage
d. it is likely to generate many ideas
Examples of feedforward controls include ____________ controls.
a. therapeutic
b. backlash
c. diagnostic
d. prevention
A compliment or pat on the back by a superior at work normally helps to satisfy
____________ needs of employees.
a. self-realization
b. emotional
c. esteem
d. social
A. H. Maslow is associated with the ‘school” of motivational process.
Which of the following is true regarding small or large organizational structures?
a. Few employees in large organizations are specialists.
b. Small organizations tend to be more organic.
c. Rules and regulations dominate small organizations.
d. Small organizations tend to be more mechanistic.
The ethical process that states that employees should treat others as we ourselves want
to be treated is called the:
a. operating procedure.
b. business norm.
c. Golden Rule.
d. Environmental assessment.
Which type of power is least associated with the autocratic style of leadership?
a. referent
b. expert
c. non-conforming
d. formal
The term “glass ceiling” refers to:
a. invisible barriers of discrimination that prevent managers from advancing employees.
b. invisible barriers of discrimination that involve the physical environment of the
company.
c. invisible barriers of discrimination against unprotected groups.
d. invisible barriers of discrimination that block protected groups from advancing into
upper management.
A good reward system will include:
a. rewards that meet basic needs
b. rewards that are available to all
c. rewards that are comparable to other organizations
d. all of the above
Project teams are also called ____________.
a. ad hoc teams
b. problem-solving teams
c. voluntary teams
d. quick-fix specialists
The most valued organizational asset or resource is ____________.
a. cash
b. accounts receivable
c. sales volume
d. people
Job sharing and twinning are applicable to full-time employees.
Manufacturers of sporting shoes use focus strategies.
Female employees “bump their heads” more often on glass ceilings than male
employees.
Open-book management is essential if an organization’s intellectual capital is to deliver
its maximum potential.
Satisficing means working with a maximum level of “givens” for decision making.