“I’ll get back to you and respond to your written requests” is an example of:
a. diction.
b. listening.
c. feedback.
d. semantics.
Commitment to productivity and quality improvements means changes in __________.
a. approaches
b. methods
c. approaches and methods
d. none of the answers are correct
Direct managerial authority is synonymous with ____________ authority.
a. functional
b. operational
c. line
d. staff
Match the options below with the correct phrases:
a. an area of operations that directly affects the survival of a firm and the success of its
most essential activities
b. feedforward, concurrent, and feedback controls
c. a control that focuses on results
d. a guideline or benchmark for measurement
e. in-process controls (during the “event”)
f. a control that prevents defects
g. the process through which standards for the performance of people and processes are
applied
h. establishing performance standards, measuring performance, comparing measured
performance to established standards, and taking corrective action1>concurrent control
2>control process 3>control system 4>controlling 5>critical control point 6>feedback
control 7>feedforward control 8>standard
Each unit of a decentralized computerized information system (CIS) is called a(n):
a. expert area.
b. information system.
c. support department.
d. data center.
In a sole proprietorship, the equity portion of the balance sheet is known as
____________ equity.
a. accumulated
b. buyers’
c. owners’
d. stockholders’
The participative leadership approach is sometimes called the:
a. “us” approach.
b. “you” approach.
c. “we” approach.
d. “group” approach.
Which level of management is “assigned” or associated initially with strategic
planning?
a. first-line
b. regional
c. intermediate
d. top
Match the options below with the correct phrases:
a. a business-level strategy to keep tight controls over expenses
b. a strategy to acquire similar products or services
c. a strategy to accept the status quo
d. a business unit with low market share and low market growth rate
e. the processes associated with putting the strategic plan into motion
f. a strategy element that identifies the current position and its relationship to
competitors
g. a strategy to explore “uncharted waters”
h. a planning tool grouping businesses based on market growth rate and market share
i. a strategy to reduce the size or scope of activities
j. major organizational departments such as marketing and human resources are critical
to this strategy
1>(BCG) Matrix
2>(BCG) Matrix dog
3>cost-leadership strategy
4>distinctive competitive advantage 5
>functional-level strategy
6>horizontal integration
7>prospector strategy
8>retrenchment strategy
9>stability strategy
10>strategy implementation
__________ used time and motion studies to analyze workers’ activities and remove
unnecessary movements and causes of fatigue.
a. Abraham Maslow.
b. Henry Ford.
c. Elton Mayo.
d. Frederick W. Taylor.
The initial step in the decision-making process is to ____________.
a. look at the alternatives
b. decide on your resources
c. consolidate alternatives
d. define the problem
The first step in the process of planned change is ____________.
a. develop the goal(s)
b. recognize the need for change
c. diagnose the problem
d. select the method of intervention
Organizations do not have much of an impact on an individual’s ability to act ethically.
Single-use plans are assigned and accomplished over a fixed period of time.
Strategic business units are autonomous businesses with their own identities but operate
within the framework of many organizations.
The mid-career stage most often occurs between the ages of 35 and 50.
The responsibility for successful communication is inherent with the sender, not the
receiver.
Motivation theories are either content- or process-oriented.
Tariffs limit the impact of a product to a specified amount per year.