When an organization downsizes, this is referred to as shrinking:
a. the size of the company.
b. the amount of expenditures a company has.
c. the number of employees.
d. the number of employees and the size of the company.
No simple set of rules tells us how to behave morally or ethically in all situations;
therefore, there is a need for a(n):
a. code of ethics.
b. quality circle.
c. chain of command.
d. organization restructuring.
The enforcement of many laws that protect consumers depends more on ________ than
on ____________.
a. governmental agencies, individuals
b. individuals, governmental agencies
c. watch dog activist, individuals
d. CEOs, workers
Toyota’s first plant manager studied Ford’s production system and ___________ before
developing his plant.
a. the U.S. supermarket system
b. Wal-Mart’s supply chain
c. the U.S. economy
d. focus groups
A manager that asks the following question, “What specific empirical research evidence
do you have to support your conclusion?” would be a proponent of which
decision-making model?
a. nonrational
b. intuitive
c. rational/logical
d. predisposed
If managers want to design controls that will be accepted they should:
a. create easy to follow procedures
b. let employees “ease into it”
c. involve employees in the creation process
d. reward employees for understanding the control mechanisms
Because a functional structure acknowledges occupational specialization, it also:
a. creates division of labor.
b. restricts job growth.
c. simplifies training.
d. maintains the chain of command.
Organizational teams consist of two or more people who regularly interact and
coordinate work in order to ____________.
a. earn a profit
b. attempt to reach harmony
c. accomplish pre-set objectives
d. compete with other groups
The most important characteristic of organizational information is its ____________.
a. adaptability
b. usefulness
c. understandability
d. thoroughness
In what stage of organizational development is the decision making still centralized
with the owner and a small inner circle?
a. birth stage
b. midlife stage
c. youth stage
d. maturity stage
According to the text, negative elements shown on the motivational continuum are
known as:
a. restrictions.
b. results.
c. insecurities.
d. sanctions.
If a person satisfies the first and second level of Maslow’s hierarchy of needs, then that
person will attempt to seek:
a. status.
b. pleasure.
c. comfort.
d. people.
“Guess what was just said about the manager’s new secretary?” typifies:
a. feedback.
b. the grapevine.
c. noise.
d. speech impairment.
Formal communication networks are ____________ links between people and
equipment.
a. electronic
b. outdated
c. overused and abused
d. external
A DSS is a(n):
a. decision maker.
b. analytic support system.
c. both a and b.
d. none of the above.
Generally, employment interview questions that ask about age or marital status are
considered ____________.
a. unlawful
b. required
c. within an unstructured interview format
d. lawful
A personal awareness and understanding of an organization’s culture is nurtured from
____________.
a. technological advancements
b. industrialized processes
c. written communication only
d. explicit and implicit means
The communication message is a carrier of:
a. direction.
b. information.
c. channels.
d. transmission.
The organizational structure need not fit the environment for the organization to
succeed.
An example of horizontal communication is a day-shift supervisor conferring with a
night-shift supervisor.
Structure is subsequent to strategy.
Ironically, most organizations with uncommon elements are very similar.
Policies, procedures, and rules can apply to many different organizational activities.
Controls are not effective if they are costly and redundant.
Along with its technology, information is an organization’s most vital resource.
The ability to be flexible and adaptive are managerial attributes within the contingency
school.
Productivity is the amount of output achieved from the use of a given amount of inputs.
Human skills of managers are not required to be used at all three levels of management.