A manager formally assigned as department head possesses organization ____________
power.
a. referent
b. legitimate
c. charismatic
d. expert
Decision points and competitive moves are elements of ____________.
a. a decision tree
b. a simulation
c. the Delphi technique
d. payback analysis
Statistical process control (SPC) is the use of tools and methods to determine if a
process is in control (____________) or out of control (____________).
a. operating; not operating
b. qualified; quantified
c. predictable; unpredictable
d. acceptable; unacceptable
The incremental steps taken to bring about progress and change is:
a. unity of command.
b. coordination.
c. coherence.
d. evolutionary change.
Which of the following is not one of the principles of TQM?
a. Quality improvements create productivity gains.
b. Process-control techniques are used to prevent defects.
c. Quality is determined by product design and achieved by effective process controls.
d. Relationships with suppliers are short term and are quality-oriented.
Management helps create culture in the following ways except:
a. defining the company’s mission and goals.
b. competitive strategies.
c. identifying the core values.
d. structuring the work.
__________ is often said to be the only constant in business.
a. Survival
b. Profit
c. Change
d. Quality
The __________ principle calls for the establishment of one authority figure for each
designated task of the organization; this person has the authority to coordinate all plans
concerning that task.
a. chain of command
b. unity of direction
c. formal organization
d. hierarchy of relationships
A conflict strategy in which the manager diplomatically acknowledges that conflict
exists but downplays its importance is called:
a. smoothing.
b. compromising.
c. collaborating.
d. confronting.
The sender’s choice of medium is influenced by:
a. content of the message
b. the number of receivers
c. receiver’s preferences
d. all of the above
“Seek not only to be understood but to understand…,” one of the American Management
Association’s “Ten Commandments of Good Communication,” focuses upon being a
good:
a. provider.
b. listener.
c. interpreter.
d. critic.
More and more organizations use decentralization as a means to achieving:
a. labor union growth.
b. management downsizing.
c. division of labor.
d. greater productivity.
“The customer is always right” and “Productivity through people” are considered
examples of corporate cultural ____________.
a. statements of principle
b. stories
c. slogans
d. symbols
The divisional structure focuses the ____________ on results for the ____________.
a. employees, division
b. managers, function
c. employees, customers
d. customers, product
Long-term, company-wide goals are the primary responsibility of which level of
management?
a. first-line
b. middle-level
c. top-level
d. trainee
The two axes of The Leadership Grid reflect concerns for results and concern for
people.
Tactical plans are narrower in scope than strategic plans, but broader in scope than
operational plans.
Some people manage well and lead poorly.
The quantitative school of management theory emphasizes on mathematical approaches
to management problems.
Motivational factors are known as hygiene factors, per Fredrick Herzberg.
The free-rein style of leadership works best when the parties have expert power.
Cross-functional teams have a very high degree of decision-making independence and
authority.