Match the options below with the correct phrases:
a. direct authority between managers and subordinates
b. an obligation to accomplish assigned tasks
c. a graphic illustration of the formal positions and functional work areas of the
company
d. the authority to serve in an advisory capacity
e. the degree to which group members bond together
f. the formal right to make decisions
g. the produce or meat department in a grocery store
h. the marketing, shipping & receiving, and accounting departments
i. granting decision-making authority to subordinates
j. the spontaneous and natural network of relationships in an organization
1>authority 2>cohesion 3>delegation 4>functional departmentalization 5>informal
organization 6>line authority 7>organization chart 8>product departmentalization
9>responsibility 10>staff authority
Match the options below with the correct phrases:
a. employees set their own work hours, within reason
b. an element of job redesign that allows employees to use discretion in altering work
c. a job design that provides an employee with more job authority, challenge,
opportunity, and decision making
d. motivation theories that emphasize a person’s needs
e. four, 10-hour work days between Monday and Friday
f. horizontal loading
g. Herzberg’s dissatisfiers
h. entrepreneurship within organizations
i. existence and relatedness and growth
j. goals influence motivation
k. “Hey, how come my pay is not the same as yours?” applies to this theory
l. the “anticipation” theory of motivation
1>compressed workweek 2>Content theories 3>equity theory 4>ERG theory
5>expectancy theory 6>flextime 7>goal-setting theory 8>hygiene factors
9>intrapreneurship 10>job depth 11>job enlargement 12>job enrichment
Generally speaking, older business structures are more prone to ____________.
a. be more formalized
b. be less standardized
c. operate without rules and regulations
d. become more organic over time
__________ training alerts people to policies, regulations, and laws that establish
acceptable behavior within a company.
a. Contribution
b. Congruent
c. Complication
d. Compliance
Within the delegation process, a task is ____________ and authority is ____________.
a. accountable; answerable
b. delegated; assigned
c. assigned; delegated
d. accepted; accountable
Control costs must be measured against the benefits provided by those controls. This is
the concept of:
a. concurrent
b. integration.
c. timeliness.
d. economic feasibility.
Quality features originate with an organization’s __________.
a. external designers
b. users
c. customers
d. all of the above
When developing alternatives, managers should:
a. chose the ones that are most cost effective
b. create as many as possible to reach desired objectives
c. always include subordinates in the decision
d. stick with the one that makes most sense to the manager
When an individual makes decisions without a moral and ethical base, he or she is
adrift and may rely solely on:
a. standing and single-use plans.
b. organization restructuring and design.
c. leadership and power centralization.
d. self-interest and economics.
Gaining commitments from organizational members to achieve management’s goal is
__________:
a. organizing.
b. cooperating.
c. coordinating.
d. leading.
Decisions are choices made by selecting from available ____________.
a. risks
b. alternatives
c. judgments
d. problems
Characteristics of collaboration include the following except:
a. problem solving by teams.
b. reductions in headquarters staff.
c. simplification of formal systems.
d. revolutionary change.
Compliance training develops skills to allow people to think through various “moral
mazes” which they may be confronted in the workplace.
Medical tests of a person’s genetic makeup cannot identify his or her predisposition to
diseases like heart disease and certain types of cancer.
The ability to interact and communicate with others is a technical skill.
The concept of synergy is attributed to the systems school of theory.
Management means leadership, and vice versa, i.e., they are inseparable.
The goals of structural flexibility and organizational responsiveness are identical.
Managers are evaluated in how well they demonstrate through everyday actions the
essential ideas they generate.
The key ingredients of the integrated motivation model are incentives.
Punishment reinforcement techniques apply to positive consequences.
An advantage of specialization is that work can be performed more efficiently.