The potential problem areas associated with the informal organization include the
following except:
a. develops pressure for conformity.
b. supports a strong philosophy of management.
c. creates conflict.
d. resists change.
Which of the following is not a typical departmentalization type?
a. functional
b. geographical
c. product
d. organizational
Concerned employees who bring wrongdoing to the attention of authorities are called:
a. whistle-blowers.
b. stakeholders.
c. top management.
d. leaders.
____________ attempts to predict how people will behave in competitive situations.
a. que models
b. competition models
c. game theory
d. competition theory
A business program to intentionally employ the same proportion of minorities who live
in that same community would be termed ____________.
a. antidiscrimination
b. prejudicial hiring
c. reverse discrimination
d. affirmative action
An interoffice memo circulated within the shipping department regarding on-time
deliveries is:
a. upward communication.
b. horizontal communication.
c. inappropriate information.
d. downward communication.
The highly recognized advocate of TQM who believed improving quality caused a
chain reaction of benefits is:
a. Joseph M. Juran.
b. Walter A. Shewhart.
c. Philip B. Crosby.
d. W. Edwards Deming.
Reengineering is also known as:
a. process innovation.
b. internal business improvement.
c. business process redesign.
d. all of the answers are correct.
When top management directs and controls all functions of the computer information
system through a chief information officer, the system is said to be:
a. centralized.
b. decentralized.
c. effective.
d. outsourced.
If you sent an Internet message to another student in a foreign country your message
would travel via ____________.
a. WANs
b. DSS
c. GDSS
d. AI
Bottom-up budgeting is also known as grassroots budgeting.
Leadership traits are personal characteristics.
The managerial functions of planning and organizing are considered independent and
separate tasks.
The most common form of managerial communication is written.
Training and development programs can reduce employees’ resistance to change and
help them use the information system.
Technical skills are the abilities to use the processes, practices, techniques, and tools of
the specialty area a manager supervise.