Brainstorming allows for and encourages group members to address ____________.
a. alternatives
b. decisions
c. evaluations
d. criticisms
Leadership skills are mainly comprised of:
a. norms and abilities.
b. positives and negatives.
c. personalities and expressions.
d. competencies and capabilities.
Budgeting requires all of the following except:
a. setting goals
b. locating needed funds
c. not adjusting goals
d. adjusting goals
____________ begins where recruiting ends.
a. Training
b. Orientation
c. Job development
d. Selection
Sherona, a buyer for a manufacturing plant, uses software that enables her to
collaborate with her top suppliers on sourcing and procuring supplies. What type of
software is she using?
a. outsourcing software
b. purchasing software
c. supplier relationship management software
d. inventory control software
Approximately ____________ percent of employees believed their company€s leaders
were people of high integrity.
a. 7
b. 37
c. 47
d. 57
Match the options below with the correct phrases:
a. a type of business with large market share in a rapidly growing industry
b. a type of business with a large market share in a stable, slow-growth industry
c. managers use this strategy to stabilize supply lines, reduce costs, or consolidate
competition
d. responding to environmental threats in a somewhat haphazard way
e. a strategy for holding your own ground in the market
f. an autonomous business division within a corporation that has its own product,
market, and competitors
g. a corporate-level strategy for moving into new products or markets
h. the size or position of the business in the environment
i. the overall or total plan of action
j. a plan that focuses on how each product line or business unit competes within an
organization
1> (BCG) Matrix star
2> business-level strategy
3> diversification strategy
4> grand strategy
5> integration strategy
6> reactor strategy
7> scope
8> strategic business unit (SBU)
9> defender strategy
10> (BCG) Matrix cash cow
Effective teams frequently make decisions by ____________.
a. consensus
b. chance
c. avoidance
d. compromising
Match the options below with the correct phrases:
a. a team with members from different departments
b. a disagreement between people
c. a conflict strategy in which a manager ignores conflict
d. the phase of team development when members become acquainted
e. a conflict strategy that forces parties to verbalize positions and specific issues of
disagreement
f. conflict that limits the organization’s ability to achieve objectives
g. a team created by upper management to function within the organizational structure
h. a horizontal team designed to focus on one objective
i. a conflict strategy in which the manager focuses on mutual problem solving by both
parties
j. a conflict strategy in which each party gives up something
k. harnesses the knowledge of people from various functional areas to solve problems.
l. the extent to which members are attracted to the team and motivated to remain
together
m. an employee that “taps off” benefits from the efforts of fellow workers
n. the team development phase of unity and focus that follows conflict resolution
o. an organizational team with the most authority and decision-making independence
1>avoidance 2>cohesiveness 3>collaboration 4>committee 5>compromise 6>conflict
7>confrontation 8>cross-functional team 9>dysfunctional conflict 10>executive team
11>formal team 12>forming stage 13>free rider 14>horizontal team 15>norming stage
Match the options below with the correct phrases:
a. a conflict strategy in which the manager diplomatically acknowledges that conflict
exists but downplays its importance
b. a team that assumes complete responsibility for its work
c. two or more persons actively striving toward the same objective(s)
d. a team where members primarily interact electronically because they are separated
physically
e. their intent is to create new products
f. the team development phase with disagreement and conflict
g. sometimes called a problem-solving team
h. a temporary horizontal team from different departments designed to accomplish a
limited number of objectives
i. a standard of behavior accepted by members
j. the team development phase in which the team begins to function and moves toward
accomplishing its objectives
k. a team created to guarantee quality
l. an objective that overshadows individual interests
m. team composed of multiskilled workers
n. sometimes called a command team
o. team that focuses on refining the organization processes
p. conflict that supports the objectives of the organization1>performing stage 2>product
development team 3>project team 4>quality assurance team 5>virtual team
6>self-managed work team 7>smoothing 8>storming stage 9>superordinate objective
10>task force 11>team 12>team norms 13>vertical team 14>work team 15>functional
conflict 16>process team
What technique is used to keep employees aware of changes in the critical numbers
used to measure a company’s processes?
a. scoreboarding
b. benchmarks
c. self-help seminars
d. empowerment
The integrated motivational model is a composite of two categories of motivational
theories, ____________ and ____________.
a. past; present
b. content; process
c. internal; external
d. myth; reality
All of the following are components of the decision-making process except:
a. selecting the best alternative.
b. implementing the decision.
c. identifying limiting factors.
d. developing potential alternatives
A managerial attempt at making the structure of work, to increase output and
satisfaction, is known as
a. job enlargement
b. job rotation
c. job enrichment
d. job redesign
Which of the following organizational principles directly impact or specifically relate to
free-rein leadership and empowerment?
a. centralized decision making
b. delegation of authority
c. discipline
d. division of work
What an organization does best is its::
a. vision.
b. core competencies.
c. mission.
d. core values.
Managers should find a way to tie all the departments together to ensure ____________
and ____________.
a. coordination, collaboration
b. coordination, connectivity
c. connectivity, collaboration
d. collaboration, synergy
Some people lead well and manage poorly.
Theory is a part of an art or science that attempts to explain the relationships between
and among its underlying principles.
Functional information is needed by staff managers only.
Photoshop, Quicken, and Outlook are all application programs.
A DSS is a decision maker.
The environment in which managers in a domestic company function is far more
complex than its international management counterpart.
Demographic data relate to cultural origin, religion, political philosophy, and personal
interests.