A major disadvantage to network organizational structures is that management
____________.
a. loses profits
b. stays committed to in-house functions
c. increases overhead
d. surrenders control
The Federal Bureau of Investigation (FBI) is a reflection of the __________ school of
thought.
a. behavioral
b. classical administrative
c. contingency
d. quantitative
Using an old poker card playing expression, “you’ve got to play the cards you’re dealt,”
relates most closely to which decision-making term?
a. satisfice
b. brainstorming
c. decision tree
d. groupthink
Capturing a larger portion of an existing product market would be considered a(n)
____________.
a. retrenchment strategy
b. stability strategy
c. growth strategy
d. diversification strategy
The objectives that eventually become the foundation for controls are determined
during the ____________ function.
a. planning
b. organizing
c. staffing
d. leading
Discrimination against women can impact the entire organization through ____.
a. lost morale
b. lost commitment
c. lost productivity
d. all of the above
“No food or drink in the auditorium” is an example of which of the following?
a. plan
b. rule
c. policy
d. strategic goal
Bank and credit union managers would be wise to use which decision tool to
accommodate walk-in “depositors” on payday?
a. simulation
b. queuing models
c. game theory
d. Delphi technique
Budgets serve managers in all of the following important ways except ____________.
a. allocation and coordination of resources
b. monitoring of systems
c. controlling of expenditures
d. inspecting resources
Technology includes the following except:
a. knowledge.
b. machinery.
c. traditional management.
d. work procedures.
Ethics, a branch of philosophy, is primarily concerned with human ____________ and
________.
a. wealth; fame
b. ideas; history
c. possessions; religion
d. values; conduct
Match the options below with the correct phrases:
a. a thorough investigation of a job that leads to a job description and job specification
b. a reduction of pay, status, and responsibilities
c. negatively singling out a demographic group by using employment criteria
d. a goal-oriented and timely plan to give priority to hiring or promoting specific groups
e. a personnel manager
f. negotiations between employer and union
g. the use of illegal criteria in making employment decisions against members of
specific groups
h. where employment applicants are screened and tested
i. efforts to acquire knowledge, skills, etc., to improve employee performance
j. various types of financial pay to employees
k. a study to determine job worth and level of compensation
l. legislation to protect against discrimination
m. compensation above and beyond pay
1>affirmative action 2>assessment center 3>benefit 4>collective bargaining
5>compensation 6>demotion 7>development 8>discrimination 9>disparate impact
10>equal employment opportunity 11>human resource manager 12>job analysis
13>job evaluation
Specifically, rules, policies, and procedures are known as ____________ plans.
a. single-use
b. temporary
c. tactical
d. standing
One major difference between a mechanistic structure and an organic structure is:
a. mechanistic structure has many rules as opposed to an organic structure, which has
few.
b. a mechanistic structure has a relaxed hierarchy, unlike the strict hierarchy of the
organic structyre.
c. a mechanistic structure has both vertical and horizontal collaboration.
d. an organic structure is vertical structure dominant.
As with managerial functions, the concluding action in the decision-making process is
to ____________ it.
a. plan
b. control
c. staff
d. lead
Change, to be effective, must be carefully planned.
The primary aim of human resource inventory is to “take stock” of existing personnel.
Assigning more tasks is an important foundation to job enrichment.
The late Sam Walton’s slogan, “The customer is the boss,” keeps the culture of
Wal-Mart focused on providing high-quality customer service.
An ethical dilemma is defined as a situation that arises when all courses of action are
judged to be unethical.