The process of collecting information about the external environment to identify and
analyze trends is called:
a. environmental scanning.
b. production scanning.
c. the systems approach.
d. processing.
An organizational system is comprised of all the following except:
a. science.
b. inputs.
c. processing.
d. outputs.
When management implements a computerized information system (CIS), this new
endeavor is analogous to change; i.e., many individuals will:
a. relate to it.
b. endorse it.
c. compromise.
d. resist.
Consideration structure, according to the Ohio State University studies, is
____________ centered on:
a. price.
b. production.
c. policy.
d. people.
The Equal Employment Opportunity Commission (EEOC) enforces ____________.
a. peacekeeping tactics
b. antidiscrimination laws
c. criminal bench warrants
d. command orders
The step in the basic planning process would the statement “This organization will
capture 5% more of the product market in the next 2 years” focus upon:
a. organization restructuring.
b. setting objectives.
c. production schedules.
d. organization control.
One phrase that captures the essence of contingency theory is:
a. alls well that ends well
b. it all depends
c. mite makes right
d. speak softly and carry a big stick
Pepsi’s and McDonald’s plan to spread to various or new customer markets would be a
strategic ____________.
a. retrenchment strategy
b. integration strategy
c. diversification strategy
d. growth strategy
Organizational bulletin boards are:
a. semantical.
b. examples of the grapevine.
c. impersonal.
d. face-to-face contacts.
________ prohibits paying employees of one sex less than employees of the opposite
sex for doing roughly equivalent work.
a. EEOC guidelines
b. Title VII 1964 Civil Rights Act
c. Privacy Act of 1974
d. Equal Pay Act of 1963
Ignorance, prejudice, bias, limited experience, and greed are all near-sighted
management approaches to which term relating to decision making?
a. astigmatism
b. tunnel vision
c. farsightedness
d. funnel syndrome
As a last choice alternative to employee layoffs, some organizations will ____________
those effective people they wish to retain.
a. hire
b. separate
c. demote
d. promote
Herzberg contends that employees must be satisfied in order to become productive.
In continuous-process production, the entire conversion process is completed through a
series of mechanical or chemical processes.
Physical exam results can be used to “filter out” unqualified job candidates.
Policies, procedures, and rules are known as single-use plans.
Counting the employees will indicate the size of an organization.
The requirements for becoming a formal leader are similar to those of informal leaders.