____________ organizations often grow to be very large but, ____________ remain
small and focused on personal relationships.
a. international, local
b. formal, informal
c. production, service
d. centralized, decentralized
Some of the most common tools of operations management include the following
except:
a. inventory models.
b. break-even analysis.
c. marketing research.
d. production scheduling.
Rules for writing and implementing mission statements include the following except:
a. Keep the statement simple
b. Utilize statutory laws.
c. Allow company-wide input.
d. Rely on the statement for guidance.
Codes of conduct can best be described as:
a. company policies
b. general guidelines
c. procedures
d. all of the above
According to Maslow, a person’s needs are arranged:
a. according to each individual.
b. randomly.
c. in a priority.
d. by societal influences.
Raw data transforms to information when ____________.
a. it is calculated
b. a manager is aware that it exists
c. it serves a specific user’s purpose
d. a manager looks at it
Formal authority grants __________ power.
a. expert
b. referent
c. informal
d. legitimate
Giving employees the chance to appraise their bosses forces a company to live up to its
commitment to ________management.
a. free-rein
b. democratic
c. consulting
d. participative
The seven-step TQM model developed by the Department of Defense in 1988 is
specifically designed to ultimately:
a. establish action plans.
b. improve performance.
c. define mission statements.
d. set standards.
An organization’s current liabilities are $40,000 and current assets are $120,000;
therefore, the firm’s current ratio is ____________.
a. 4 to 1
b. 3.1 to 1
c. 8 to 1
d. 3 to 1
Which of the following is not a stage of team development?
a. informing
b. forming
c. storming
d. norming
The authority that permits staff managers to make decisions about specific activities
performed by employees within other departments is:
a. line authority.
b. staff authority.
c. functional authority.
d. organization restructuring.
The autocratic style of leadership is sometimes called the:
a. “we” approach.
b. “they” approach.
c. “I” approach.
d. “group” approach.
Communication, incentives, structural changes, and new technology are the means for
____________ the strategic plan.
a. growing
b. positioning
c. reacting
d. implementing
Planning is critical to the success of few organizations.
The basic planning process begins with setting objectives.
Focus strategy is one type of competitive strategy.
Generally speaking, the various branches of the United States Armed Forces are more
organic than mechanistic in nature.
Feedback is part of satisfying a need.
Committees are organizationally vertical by design.
A customer includes any person or group, both inside and outside an organization,
which uses or consumes outputs from an organization or its members.
Logically, if strategy changes, then structure must change accordingly.