Within any market, the product to meet or beat in terms of design, manufacture,
performance, and service is called a(n) __________.
a. accolade
b. benchmark
c. classic
d. dark house
The specialized or technical language that develops in trades, professions, and other
groups is called:
a. diction.
b. semantics.
c. jargon.
d. perceptions.
The individual who implements the planned change is known as a(n) ____________.
a. change investigator
b. change person
c. change agent
d. eternal change optimist
A strategy for continuously improving performance at every level, and in all areas of
responsibility is called:
a. total quality control
b. total quality product
c. total quality management
d. total systems approach
Management by objectives (MBO) is a unique planning method because subordinates
have the opportunity to ____________.
a. work a lot of overtime hours
b. evaluate their peers
c. communicate and reciprocate with managers to set their own goals
d. become leaders of work teams
The word most closely associated with employment orientation is ____________.
a. compensation
b. settlement
c. remuneration
d. familiarization
Organizational cultures are basically ____________.
a. technologies
b. revolutions
c. subcultures
d. systems
“I do not understand what you just said” is an example of:
a. gossip.
b. a cluster pattern.
c. timing.
d. diction and/or semantics.
Managers whose expertise lies primarily in one or another of the speciality areas such
as marketing, operations, or finance are known as:
a. middle managers.
b. supervisors.
c. top managers.
d. functional managers.
The informal organization emerges within the:
a. chain of command.
b. formal organization.
c. functional organization.
d. division of labor.
High certainty of decision making is usually accompanied with low uncertainty. And, in
turn, the higher the degree of uncertainty, ____________.
a. the higher the degree of confidence
b. the higher the degree of knowledge
c. the lower the degree of risk
d. the lower the degree of confidence
Which of the following does not describe an objective?
a. long term
b. specific
c. results-oriented
d. measurable
Operating budgets include profit budgets.
Rules, policies, and procedures can impede effective decision making.
Technology does not impact cultural organizational identities.
Subordinates that are “know-it-alls” will tune out bosses by way of preconceived
notions.
Ethical theories may be based on consequential or non-consequential theories.
Users should be involved in the information system’s design.
An intuitive-thinking business student would readily accept or fit into an operations
research management course.
If a company places too much value on results, managers tend to avoid concern for the
means employed by subordinates to achieve those results.
Controls do not have to be accepted by the members of an organization to be effective
and efficient.