A continuous, accusatory reference by employees toward management such as “they did
it” would typify which source of resistance to change?
a. selective perception
b. loss of power and control
c. loss of security
d. fear of economic loss
Quality is defined by whom?
a. internal customers
b. external customers
c. both
d. neither
Gathering reviews of a new product before launching the product to the public would
best represent a ______________.
a. standing plan
b. management objective
c. product introduction plan
d. program
Business Process Reengineering is a tool that is designed to create ____________.
a. changes in leaders
b. functional changes
c. revolutionary changes
d. subordinate adaptability
The formal structure of an organization is actually a part of the company’s
____________.____________
a. internal environment
b. external environment
c. directly interacting forces
d. indirectly interacting forces
Organizational climates are ____________ corporate cultures.
a. a detriment to
b. not related to
c. counter-productive to
d. an extension or outgrowth of
An organization’s collective experiences, wisdom, knowledge, and expertise is called:
a. core competencies.
b. organization culture.
c. total systems approach.
d. intellectual capital.
The assignment of conducting the in-depth interview normally will be granted to the
____________.
a. personnel department
b. applicant’s reporting superior
c. Director of Personnel
d. training department
As a manager, you’re considering outsourcing one of several different operations.
Which is the best candidate for outsourcing?
a. A function that is critical to the company€s operation.
b. A function whose cost varies considerably from month to month.
c. A function that involves extremely valuable and rare data owned exclusively by your
company.
d. A function whose cost remains fairly constant from month to month.
Which part of the legal/unethical behavior model would refer to allowing someone to
smoke in the workplace without having second-hand smoke affect others?
a. ethical
b. ethical/.legal
c. ethical/illegal
d. unethical/legal
Match the options below with the correct phrases:
a. an MIS built upon computer hardware and software
b. unprocessed facts and figures
c. the use of IT by people who are free from control by top management
d. a unit within a decentralized CIS that operates to serve its unit’s members with their
own sets of hardware, software, and specialists
e. the mechanical machine capability to learn, sense, and think
f. software programs designed to execute specific sets of tasks
g. an analytical model that couples the manager’s experience, judgment, and intuition
with the computer’s data access, display, and calculation processes.
h. also known as a data bank
i. a computer procedure in which data are received about a company’s ongoing
operations and entered into data banks as each transaction occurs.
1>application program 2>artificial intelligence (AI) 3>transactional processing
4>computerized information system (CIS) 5>data 6>database 7>data center 8>decision
support system (DSS) 9>end-user computing
The characteristics of the best alternative offer the ____________.
a. fewest disadvantages and most advantages
b. most advantages and most disadvantages
c. most advantages
d. fewest advantages and fewest disadvantages
The Equal Employment Opportunity Commission is a say-all and do-nothing
governmental agency.
Strategic planning applies only to large corporations, not smaller firms.
Separations, terminations, layoffs, and firings all mean employment ceases.
Everyone reaches a need level of self-realization in their lifetime and stays there.
Employment application tests that single out a specific demographic group are lawful in
some states.
All schools of management thought originated within the 20th century.
Controlling effects and is effected by all other management functions.
Some corrective actions call for exceptions to prescribed modes of behavior.