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978-1259847981 Case_1_Black
Case Study: Mr. Black, Ms. Blue, and Mr. White Recently you were promoted from the job of first-level supervisor to that of middle management, and you now have under your supervision several of your former equals. You get along well […]
978-1259847981 Case_10_S_Walton
Case Study: A Performance Success Story Sam Walton, founder of Walmart, was America’s richest person, a multibillionaire, when he died, and he was beloved by all who knew him. He showed up for work on Saturdays because his employees did. […]
978-1259847981 Case_11_The_Forklift_Fiasco
Case Study: The Forklift Fiasco There are three forklift truck operators in the warehouse. Two of them are young employees who have both been warned twice {the second warning in writing) about careless operation of the trucks. Last week one […]
978-1259847981 Case_2_HP
Case Study: Community Building and the Role of the Leader The plaque outside the two-family house at 367 Addison Street in Palo Alto, California, identifies the dusty one-car garage out back as the “birthplace of Silicon Valley.” But the site […]
978-1259847981 Case_3_Kopp
Case Study: Wendy Kopp-the Recruiter Sitting in a lunchroom at Columbia University with the school’s star students-the senior class president, the premed triple major, and 15 other superachievers-Wendy Kopp is begging them to shelve their career plans to teach In […]
978-1259847981 Case_4_Empower
Case Study: Empowerment Facilitates Change Nissan Motor Company was on the brink of bankruptcy when French auto maker Renault purchased a controlling interest and installed Carlos Ghosn as the effective head of the Japanese automaker. Along with Nissan’s known problems […]
978-1259847981 Case_5_Morale_SW
Case Study: The Importance of Morale Although he downplays his role in the success of the company, former CEO Herb Kelleher personifies the honest and caring leader who is committed to his people and who cares about their morale. As […]
978-1259847981 Case_6_S_Jobs
Case Study: Understanding People-Steve Jobs’s Personality This case is based on an interview of Steve Jobs by Walter Isaacson, the author of Jobs’s biography. His saga is the entrepreneurial creation myth writ large. Steve Jobs co-founded Apple in his parents’ […]
978-1259847981 Case_7_Starbucks
Case Study: Challenge to Change at Starbucks From 2008 to 2010, Starbucks was faced with a challenge: Reduce spending by 500 million. This required closing 600 stores and canceling the planned opening of 348 others. Those stores represented 8 percent […]
978-1259847981 Case_8_Ford
Case Study: Leading Change at Ford Motor Company Ford Motor Company was barely breathing when Alan Mulally became CEO. The company recorded massive losses as its sales and reputation plummeted. Today, having weathered the worst economic downturn in 50 years, […]
978-1259847981 Case_9_Waste_Management
Case Study: Change in the Waste Industry One company, Waste Management, acquired over 1,600 smaller waste disposal companies from 1995 to 2004. All of the acquired companies had their own financial systems, pay scales and benefits, trucks and equipment, and […]
978-1259847981 CaseStudies_6e
1 Teaching Suggestions for Using The Art of Leadership 6th edition Cases, Exercises, and Discussion Posts There are nine parts to the text and each part contains activities for students. You can mix and match the cases and exercises to […]
978-1259847981 Intro Case
AOL 6 CHAPTER CASE TEACHING NOTES These Teaching Notes for using the Art of Leadership 6th edition Chapter Cases are found in the online Instructor’s Guide. Introduction We use selected Cases in our classes to enhance the understanding of the […]
978-1259847981 Lecture Note Learning Resources Part 1
Learning Resources 1 INDEX OF CASES, EXCERSISES, APPLICATIONS, DISCUSSION QUESTIONS AND ACTIVITIES PART ONE—Leadership Variables Application: Leader-Follower Relations Application: Leadership Poker Application: Food for Thought Exercise: What Type of Follower Are You? Discussion Questions and Activities PART TWO—The Power of […]
978-1259847981 Lecture Note Learning Resources Part 10
Learning Resources 176 Yokoyama started leading with a “dictatorial” style, but became a participative leader who encouraged employees to offer suggestions for improving the business. Customers and team members have responded positively to John Yokoyama’s leadership. He teaches personal responsibility […]
978-1259847981 Lecture Note Learning Resources Part 2
Learning Resources 21 THE HUNT FOR RED OCTOBER (Paramount Home Video, feature length) This film is based on Tom Clancy’s best-selling novel by the same name. A Russian naval commander defects to the West with his crew, nuclear weapons, and […]
978-1259847981 Lecture Note Learning Resources Part 3
Learning Resources 41 MEN’S LIVES (New Day Films, 43 min.) This is an excellent film about growing up male in America. Topics include: sex role development, aggression, and occupational adjustment. Award winner. New Day Films P.O. Box 315 Franklin Lakes, […]
978-1259847981 Lecture Note Learning Resources Part 4
Learning Resources 61 BNA Communications, Inc. 5615 Fishers Lane Rockville, MD 20852 MEET THE GREAT INVENTORS (Teacher’s Video Company, 56 min.) Imagine the greatest inventors of all time gathered at one table for a discussion on the spirit of invention. […]
978-1259847981 Lecture Note Learning Resources Part 5
Learning Resources Hellriegel, Don, John W. Slocum and Richard W. Woodman. Organizational Behavior (Cincinnati, OH: South-Western, 1998). Hesselbein, Frances, Marshall Goldsmith and Richard Beckhard. The Leader of the Future (San Francisco: Jossey-Bass, 1996). Higgins, James M. The Management Challenge (New […]
978-1259847981 Lecture Note Learning Resources Part 6
Learning Resources Slater, Robert. Jack Welch and the G.E. Way: Management Insights and Leadership Secrets of the Legendary CEO (New York: McGraw-Hill, 1998). Slater, Robert. The G.E. Way Fieldbook: Jack Welch’s Plan for Corporate Revolution (New York: McGraw-Hill, 2000). Slywotzky, […]
978-1259847981 Lecture Note Learning Resources Part 7
Learning Resources Messick, D. and Kramer, R. The Psychology of Leadership (Mahwah, NJ: Erlbaum, 2005). Michalko, Michael. Tinkertoys: A Handbook of Business Creativity for the 90’s (Berkeley, CA: Ten Speed Press, 1991). Miller, M. Plain Speaking (California: Berkeley Publishing, 1973). […]
978-1259847981 Lecture Note Learning Resources Part 8
Learning Resources 141 O’Toole, J. (1996). Leading change: Overcoming the ideology of comfort and the tyranny of custom. San Francisco: Jossey-Bass. Pausch, R. (2008). The last lecture. New York: Hyperion. Pelletier, Kenneth R. Sound Mind, Sound Body: A New Model […]
978-1259847981 Lecture Note Learning Resources Part 9
Learning Resources 161 European Case Clearing House (ECCH) Address: www.ecch.cranfield.ac.uk Fast Company – Homepage http://www.fastcompany.com Forbes – Leadership http://www.forbes.com/leadership Free Management Library – Homepage http://www.managementhelp.org Gallup – Homepage http://www.gallup.com Giant Impact, Changing the Future of Leadership – Homepage http://www.giantimpact.com Group […]
978-1259847981 Lecture Note Part 1
Part 01 – Leadership Variables 1-1 Major Purpose of Part One Part One focuses on three important subjects — leadership qualities, characteristics of followers, and situational factors. Part One Objectives After completing Part One, your students should be able to […]
978-1259847981 Lecture Note Part 2 Part 1
Part 02 – The Power of Vision 2-1 Major Purposes of Part Two Part Two focuses on three important subjects—the power of vision, the motive to lead, and organizational climate. Part Two Objectives After completing Part Two, your students should […]
978-1259847981 Lecture Note Part 2 Part 2
Part 02 – The Power of Vision 2-21 EXERCISE 2.3 Organizational Norms Questionnaire Copyright © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. Part 02 – The Power of Vision 2-22 […]
978-1259847981 Lecture Note Part 2 Part 3
Part 02 – The Power of Vision 2-37 Φ APPLICATION Agreement On Direction – Planning Guide Directions Use the following worksheets to review the past, evaluate the present, and plan the future of an organization or group. Yesterday – Individual, […]
978-1259847981 Lecture Note Part 3 Part 1
Part 03 – The Importance of Ethics 3-1 Major Purposes of Part Three Part Three focuses on three important subjects—leadership character, the role of values, and ethics at work. Part Three Objectives After completing Part Three, your students should be […]
978-1259847981 Lecture Note Part 3 Part 2
Part 03 – The Importance of Ethics 3-21 Discussion Questions Have you ever experienced a moral dilemma while at school or on the job? How should leaders of organizations be judged? What values should leaders reflect in moral dilemmas? What […]
978-1259847981 Lecture Note Part 3 Part 3
Part 03 – The Importance of Ethics 3-35 Love – strong affection; feelings of passion, devotion, or tenderness for another. Material wealth – large amount of possessions or resources having economic value. Naturalness – having to do with nature, innocence, […]
978-1259847981 Lecture Note Part 4 Part 1
Part 04 – The Empowerment of People 4-1 Major Purposes of Part Four Part Four focuses on three important subjects— leadership authority, the empowerment of people, and the quality imperative. Part Four Objectives After completing Part Four, your students should […]
978-1259847981 Lecture Note Part 4 Part 2
Part 04 – The Empowerment of People 4-21 FIGURE 4.3: STATEMENT OF THE PROBLEM Poor quality: Customer complaints © 2012 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any […]
978-1259847981 Lecture Note Part 4 Part 3
Part 04 – The Empowerment of People 4-34 Time passed, and one day when Lionel was almost full-grown his father called him into the den for a talk. “Son,” said Lionel’s father, “the time has come for us to discuss […]
978-1259847981 Lecture Note Part 5 Part 1
Part 05 – Leadership Principles 5-1 Major Purposes of Part Five Part Five focuses on four important subjects—leadership principles, work morale, human relations, and the team concept. Part Five Objectives After completing Part Five, your students should be able to […]
978-1259847981 Lecture Note Part 5 Part 2
Part 05 – Leadership Principles 5-21 FIGURE 5.4: Summary of Human Relations Styles Turtle Owl Bull-In-A- China Shop Picture Window Features of the Relationship The “region of the unknown” dominates The “façade” dominates The “blind spot” dominates The “arena” dominates […]
978-1259847981 Lecture Note Part 5 Part 3
Part 05 – Leadership Principles 5-41 Copyright © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. Part 05 – Leadership Principles 5-42 Copyright © McGraw-Hill Education. All rights reserved. No reproduction […]
978-1259847981 Lecture Note Part 5 Part 4
Part 05 – Leadership Principles 5-61 Copyright © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. Part 05 – Leadership Principles 5-62 Copyright © McGraw-Hill Education. All rights reserved. No reproduction […]
978-1259847981 Lecture Note Part 5 Part 5
Part 05 – Leadership Principles 5-79 EXERCISE 5.6: MEMBER EVALUATION (continued) Additional Comments: Scoring Total the ratings for each person on the Member Evaluation form. Interpretation Find each member’s total score on the following chart Total Score Member Evaluation 56–70 […]
978-1259847981 Lecture Note Part 6 Part 1
Part 06 – Understanding People 6-1 Major Purposes of Part Six Part Six focuses on three important subjects—motivation in the workplace, the art of persuasion, and the diversity challenge. Part Six Objectives After completing Part Six, your students should be […]
978-1259847981 Lecture Note Part 6 Part 2
Part 06 – Understanding People 6-21 Copyright © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. Part 06 – Understanding People 6-22 Copyright © McGraw-Hill Education. All rights reserved. No reproduction […]
978-1259847981 Lecture Note Part 6 Part 3
Part 06 – Understanding People 6-30 ▪ THE “STANDARDIZATION” HABIT—Recognizing that all people have many common characteristics, but failing to appreciate that each also has special interests, aptitudes, and needs. Copyright © McGraw-Hill Education. All rights reserved. No reproduction or […]
978-1259847981 Lecture Note Part 7 Part 1
Part 07 – Multiplying Effectiveness 7-1 Major Purposes of Part Seven Part Seven focuses on three important subjects— delegation skills, how to assign work, and the role of personality. Part Seven Objectives After completing Part Seven, your students should be […]
978-1259847981 Lecture Note Part 7 Part 2
Part 07 – Multiplying Effectiveness 7-21 SUPEREGO Evaluate the influence of society on the formation of your values (consider parents and teachers especially). Who has influenced you? What values were taught? Consider your conscience. What principles and standards guide you? […]
978-1259847981 Lecture Note Part 7 Part 3
Part 07 – Multiplying Effectiveness 7-40 Questions Never Rarely Sometimes Often Always 12. Do you find it easier to express yourself in conversation than in writing? 1 2 3 4 5 13. Are you critical of the ideas, opinions, and […]
978-1259847981 Lecture Note Part 8 Part 1
Part 08 – Developing Others 8-1 Major Purposes of Part Eight Part Eight focuses on four important subjects— developing others, career development, helping people through change, and burnout prevention. Part Eight Objectives After completing Part Eight, your students should be […]
978-1259847981 Lecture Note Part 8 Part 2
Part 08 – Developing Others 8-21 Leisure and Recreation Economic Well-Being After you have filled in all of the boxes with your goals, review them. Change or modify your statements if necessary. Next, consider you priorities. Some of your goals […]
978-1259847981 Lecture Note Part 8 Part 3
Part 08 – Developing Others 8-41 NOTES AND ANECDOTES CHILDREN LEARN WHAT THEY LIVE If a child lives with criticism, he learns to condemn. If a child lives with hostility, he learns to fight. If a child lives with ridicule, […]
978-1259847981 Lecture Note Part 8 Part 4
Part 08 – Developing Others 8-61 Copyright © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.. Part 08 – Developing Others 8-62 Copyright © McGraw-Hill Education. All rights reserved. No reproduction […]
978-1259847981 Lecture Note Part 8 Part 5
Part 08 – Developing Others 8-81 Copyright © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.. Part 08 – Developing Others 8-82 Copyright © McGraw-Hill Education. All rights reserved. No reproduction […]
978-1259847981 Lecture Note Part 8 Part 6
Part 08 – Developing Others 8-95 Copyright © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.. Part 08 – Developing Others 8-96 Copyright © McGraw-Hill Education. All rights reserved. No reproduction […]
978-1259847981 Lecture Note Part 9 Part 1
Part 09 – Performance Management 9-1 Major Purposes of Part Nine Part Nine focuses on four important subjects―performance management, professional performance, organizational performance, and sustaining discipline. Part Nine Objectives After completing Part Nine, your students should be able to better […]
978-1259847981 Lecture Note Part 9 Part 2
Part 09 – Performance Management 9-21 JULY Take time to listen to our patients to understand their needs. Prizes included “Easy Listening” CD to focus on improving our listening skills, along with logo items. Treat each other as equals and […]
978-1259847981 Lecture Note Part 9 Part 3
Part 09 – Performance Management 9-36 EMPLOYEE PERFORMANCE REVIEW (continued) 9) Attendance. Review the employee’s attendance and tardiness record. Consider the following: Is the employee frequently absent from work? Are absences justified? Documented? Does the employee arrive for work on […]
978-1259847981 Test Bank Chapter 1
The Art of Leadership, 6e (Manning) Chapter 1 The Importance of Leadership: Setting the Stage 1) The Jack Welch Management Institute reports that A) the weakest link in business, industry, and government is the skills of employees. B) formal education […]
978-1259847981 Test Bank Chapter 11
The Art of Leadership, 6e (Manning) Chapter 11 The Team Concept 1) In the context of the stages in the life of a group, ________ incorporates all the discomfort and apprehension found in any new social situation. A) forming B) […]
978-1259847981 Test Bank Chapter 12
The Art of Leadership, 6e (Manning) Chapter 12 Human Behavior and the Art of Persuasion 1) According to Maslow’s hierarchy of human needs, the needs that are taken as the starting point for motivation theory are ________. A) physiological needs […]
978-1259847981 Test Bank Chapter 13
The Art of Leadership, 6e (Manning) Chapter 13 The Diversity Challenge 1) In the context of the protocol do’s and don’ts in Europe, one should ________ in France. A) be punctual for appointments B) complete one’s pending work irrespective of […]
978-1259847981 Test Bank Chapter 14
The Art of Leadership, 6e (Manning) Chapter 14 Effective Delegation and How to Assign Work 1) ________ said, “Develop your people to do their jobs better than you can. Transfer your skills to them. This is exciting but it can […]
978-1259847981 Test Bank Chapter 15
The Art of Leadership, 6e (Manning) Chapter 15 The Role of Personality 1) Who among the following is comfortable with rules, policies, and procedures? A) Traditionals B) Participatives C) Individualists D) None of these Answer: A Difficulty: 1 Easy Learning […]
978-1259847981 Test Bank Chapter 16
The Art of Leadership, 6e (Manning) Chapter 16 The Leader as Coach 1) Many leaders view ________ as the most rewarding of all their tasks. A) developing others B) travel C) staffing D) performance appraisal E) reading Answer: A Difficulty: […]
978-1259847981 Test Bank Chapter 17
The Art of Leadership, 6e (Manning) Chapter 17 Helping People through Change and Burnout Prevention 1) In the context of changes in a workplace, mergers and acquisitions are most likely classified as changes in A) technology. B) people. C) tasks. […]
978-1259847981 Test Bank Chapter 18
The Art of Leadership, 6e (Manning) Chapter 18 Managing Performance 1) Goals focus and energize people, recognition reinforces and encourages people, and ________ is needed to correct and modify behavior. A) teamwork B) analysis C) feedback D) planning E) none […]
978-1259847981 Test Bank Chapter 19
The Art of Leadership, 6e (Manning) Chapter 19 Professional Performance and Sustaining Discipline 1) ________ is a careful search for excellence—taking the absolute best as a standard and trying to surpass it. A) Top grading B) Bottom lining C) Pin […]
978-1259847981 Test Bank Chapter 2
The Art of Leadership, 6e (Manning) Chapter 2 The Leadership Equation 1) Early studies of leadership were based on two main theories, which were ________ theories. A) ancient and modern B) male and female C) centralized and decentralized D) trait […]
978-1259847981 Test Bank Chapter 20
The Art of Leadership, 6e (Manning) Chapter 20 The Road Ahead: Challenge and Charge 1) The trend toward team-based projects, virtual communities, and ________ will only accelerate the move toward shared leadership and the need for leadership education. A) two-career […]
978-1259847981 Test Bank Chapter 3
The Art of Leadership, 6e (Manning) Chapter 3 Leadership Qualities, Characteristics of Followers, and Situational Factors 1) Qualities that mark a leader and help influence the leadership process include all of the following EXCEPT ________. A) vision and enthusiasm B) […]
978-1259847981 Test Bank Chapter 4
The Art of Leadership, 6e (Manning) Chapter 4 The Importance of Vision and the Motive to Lead 1) According to management author Warren Bennis, which of the following is true about leaders? A) They should focus on developing personal talent […]
978-1259847981 Test Bank Chapter 5
The Art of Leadership, 6e (Manning) Chapter 5 Organizational Climate 1) Which of the following is an important dimension of a supportive organizational climate? A) The reward system B) Warmth and support C) Organizational clarity D) All of these Answer: […]
978-1259847981 Test Bank Chapter 6
The Art of Leadership, 6e (Manning) Chapter 6 Leadership Ethics 1) Which of the following statements is true about ethics? A) It is the study of religion and politics. B) It is the study of young children and mature adults. […]
978-1259847981 Test Bank Chapter 7
The Art of Leadership, 6e (Manning) Chapter 7 The Role of Values and Ethics at Work 1) Character and leading by values require ________. A) insight B) courage C) education D) social support E) leadership Answer: B Difficulty: 1 Easy […]
978-1259847981 Test Bank Chapter 8
The Art of Leadership, 6e (Manning) Chapter 8 Leadership Authority 1) Which of the following statements is most likely true about the top-down view of leadership authority? A) This view holds that leadership authority is based on position in a […]
978-1259847981 Test Bank Chapter 9
The Art of Leadership, 6e (Manning) Chapter 9 Empowerment in the Workplace and the Quality Imperative 1) W. Edwards Deming identified ________ for a successful workplace. A) 13 secrets B) 17 habits C) 10 commandments D) 12 rules E) 14 […]
Chapter 10 James T. Kirk’s Five Leadership Lessons Include
The Art of Leadership, 6e (Manning) Chapter 10 Effective Leadership and Human Relations 1) In the context of McGregor’s prescriptions for an enlightened workplace, McGregor believed that A) one’s potential is independent of his or her working conditions. B) an […]