19) An ideal example of a transformational leader is ________. Her mission was to care for, in her
own words, “the hungry, the naked, the homeless, the crippled, the blind, the lepers, all those
people who feel unwanted, unloved, uncared for throughout society, people who have become a
burden to the society and are shunned by everyone.”
A) Eleanor Roosevelt
B) Saint Teresa
C) Clara Barton
D) Florence Nightingale
20) In the case study, Mr. Black, Ms. Blue, and Mr. White, the three supervisors have poor time
management, exhibit bullying behavior, and lack job knowledge.
21) Behavioral leadership theories assume that there are distinctive actions that effective leaders
take.
22) The four cornerstones of Ernest Shackleton’s leadership behavior are leading by example,
communicating a vision, keeping up morale, and maintaining a positive attitude.
23) The characteristics of charismatic leaders include being experienced, having technical
knowledge, and having a strong need for control.