The Art of Leadership, 6e (Manning)
Chapter 13 The Diversity Challenge
1) In the context of the protocol do’s and don’ts in Europe, one should ________ in France.
A) be punctual for appointments
B) complete one’s pending work irrespective of the lunch time
C) eat a lot of pasta as it is the main course
D) make appointments between 10 A.M. and 11 A.M., or after 3 P.M.
2) Education sessions on valuing diversity usually involve ________.
A) gaining awareness on individual
B) understanding attitudes about people who are different
C) using individual differences as strengths or assets
D) improving relationships between people who are different
E) all of these
3) Which of the following is a culturally contingent behavior that varies across cultures?
A) Egocentricity
B) Compassion
C) Motivational ability
D) Trustworthiness
4) Women in high leadership positions typically have a passion for success, a superior track
record, outstanding people skills, and ________.
A) help from above, such as a mentor
B) career courage
C) mental toughness
D) all of these
5) Participation of women in the U.S. workplace is expected to ________.
A) increase
B) decrease
6) Dealing effectively with diversity means
A) behaving in a way that creates a sense of community among people and gains benefits from
their differences.
B) learning everything about other cultures in an effort to give special treatment to minority
groups.
C) changing your way of thinking to be more like co-workers from different cultural backgrounds.
D) all of these.
7) The practices that are considered most important in dealing with diversity are
A) top management’s personal involvement; targeted recruitment.
B) internal advocacy groups; inclusion of diversity in performance evaluations.
C) diversity training groups; work and family policies that support diversity.
D) all of these.
E) none of these.
8) Girls have been traditionally conditioned to emphasize
A) their individuality.
B) their superiority.
C) their connections and similarity.
D) none of these.
9) Ann Morrison identifies 10 practices considered to be important in dealing with diversity
including
A) top management’s personal involvement.
B) targeted recruitment.
C) diversity training groups.
D) work and family policies that support diversity.
E) all of these.
10) Several factors can sidetrack the advancement of women in the workplace including
A) lack of encouragement.
B) closed corporate culture.
C) double standards.
D) all of these.
E) none of these.
11) The two primary messages of A Class Divided are
A) recognizing life is a series of tests and talent determines destiny.
B) recognizing the evil of discrimination and the power of the self-fulfilling prophecy.
C) recognizing the importance of unconditional positive regard and self-transcendence for
personal growth.
D) none of these.
12) Identify a culturally contingent behavior that varies across cultures.
A) Egocentricity
B) Individualism
C) Motivational ability
D) Trustworthiness
13) In the context of a servant leadership mind-set, leaders generate feelings of both uniqueness
and belongingness in employees by
A) engaging in debates.
B) admitting errors.
C) considering mistakes as a punishable offense.
D) engaging in confrontations.
14) Ann Fudge provides leadership advice for women and men in all organizations, including all
of the following EXCEPT
A) being yourself.
B) not getting stuck behind your desk.
C) steering with strategic focus.
D) focusing on others.
E) continually changing.
15) In the context of diversity practices in U.S.-based private and public organizations as reported
by Ann Morrison, which of the following is one of the most important practices?
A) Excluding diversity in performance evaluations
B) Excluding diversity in management succession
C) Forming internal advocacy groups
D) Emphasizing ethnicity based employment opportunities
16) In the context of diversity practices in U.S.-based private and public organizations as reported
by Ann Morrison, which of the following is one of the most important practices?
A) Excluding diversity in performance evaluations
B) Excluding diversity in management succession
C) Promoting targeted recruitment
D) Emphasizing ethnicity based employment opportunities
17) Effective communication across generations requires ________.
A) legislation
B) edict
C) force
D) respectful behavior
E) all of these
18) An effective cross-cultural leader uses a(n) ________ approach.
A) theoretical
B) integrative
C) longitudinal
D) minimalist
19) If an organization values and manages diversity as an asset, the organization will most likely
________.
A) notice an increase in workforce creativity
B) have a narrower range of knowledge and skill
C) enhance the speed coordination and communication
D) lose the ability to recruit excellent talent
20) If an organization values and manages diversity as an asset, the organization will most likely
________.
A) notice a decrease in workforce creativity
B) have a broader range of knowledge and skill
C) enhance the speed of coordination and communication
D) lose the ability to recruit excellent talent
21) According to researchers Jeanine Prime and Elizabeth Salib, the best cross-cultural leaders are
________.
A) authoritative leaders
B) servant leaders
C) bureaucratic leaders
D) authoritarian leaders
22) A culturally contingent leadership behavior that varies across cultures is being ________.
A) formal
B) egocentric
C) trustworthy
D) administratively skilled
23) Although people across generations tend to have different experiences and develop different
tastes, they tend to share important ethical values such as ________.
A) diligence
B) tolerance
C) dependability
D) honesty
24) Diversity is limited to race, religion, gender, and ethnicity.
25) Positive leadership qualities endorsed across all cultures are trustworthiness, intelligence/skill,
and physical size.
26) Organizational benefits gained by valuing and managing diversity include increase in
workforce creativity and better services provided to diverse populations.
27) An organization makes better decisions if it values and manages diversity as an asset.
28) Organizations can manage diversity effectively by developing mentoring and partnering
programs that cross traditional social and cultural boundaries.
29) The need to receive and express love can be powerful motivators of human behavior.
30) Individuals can overcome cultural differences by examining times when they felt like they
were in the minority.
31) The effective leader is sensitive to diverse cultural backgrounds, but considers the character
and needs of each individual, case by case.
32) Of the approximately 144 million people employed in the United States, one-fourth are
women.
33) Studies show that women leaders tend to be more autocratic and less participative than male
leaders.
34) Leaders who manage men and women working together, should make business decisions
based on competence rather than gender.
35) The Center for Creative Leadership has identified that women in high levels of leadership have
typically received the support of influential mentors.
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Match the items below with their descriptions:
A) most important factor for business success
B) needed in a diverse and global work environment
C) effective diversity practices
D) effective leader in a multi-cultural environment
36) people
37) top management’s personal involvement, targeted recruitment, diversity education, network
and support groups, work and family
38) integrative
39) cultural sensitivity