Learning Resources
21
THE HUNT FOR RED OCTOBER
(Paramount Home Video, feature length)
This film is based on Tom Clancy’s best-selling novel by the same name. A Russian naval commander
defects to the West with his crew, nuclear weapons, and state-of-the-art submarine. His leadership skills
are undeniable as he enlists others to his cause. Yet two other leaders also emerge in the film: an American
submarine commander and a highly-talented military analyst. The interpersonal dynamics that result from
this triad reveal much about leadership. Viewers are encouraged to consider how challenging the status
quo, inspiring a common vision, role modeling, and motivational ability play important roles in leadership.
Topics include: Strategy, Decision Making, Conflict Resolution, Team Building, and Power/Authority.
Paramount Home Video
5555 Melrose Avenue
Los Angeles, CA 90038
THE POWER PINCH
(MTI, 28 min.)
This film deals with sexual harassment in the workplace and the responsibility of controlling it. It
discusses methods to resolve sexual harassment situations.
MTI Teleprograms, Inc.
3710 Commercial Avenue
Northbrook, IL 60062
WALL STREET
(Twentieth Century Fox Home Entertainment, feature length)
The New York stock exchange provides the backdrop for a profound inquiry into the ethics and behavior of
individuals and organizations in a capitalistic society. The film’s leading characters try to make as much
money as they can, bending and breaking the law as they pursue their financial goals. In the process, they
present the caricature of the business person as predator― one for whom the challenge of the deal and the
desire to win are everything. In this Darwinian world, they come to grips with the assertion that greed…is
good. The film presents a wide range of ethical questions, including whether or not an act is immoral when
nobody gets hurt or when everybody’s doing it. Topics include: Ethics/Values, Power/ Authority,
Organizational Culture, and Conflict Resolution.
Twentieth Century Fox Home Entertainment
P.O. Box 900
Beverly Hills, CA 90213
Learning Resources
WILMAR EIGHT
(California Newsreel, 50 min.)
This is a true story about eight brave women and their struggle to overcome prejudice and discrimination in
the banking industry. This is a powerful docudrama that both male and female viewers will find moving.
California Newsreel
630 Natoma Street
San Francisco, CA 94103
YOUNG GOODMAN BROWN
(Pyramid, 30 min.)
This classic short story by Nathaniel Hawthorne deals with the human propensity for evil and the Puritan
way of opposing it. As the film opens, a pious minister, Goody Clyse, Young Goodman Brown, and his
wife, Faith, watch a woman who was found deep in a clearing in the forest tied to a stake, where she will be
burned the next morning. Young Goodman takes leave of his wife, despite her misgivings, then journeys
into the forest to assure himself that he can resist the evil he believes exists there.
Pyramid Films
P.O. Box 1048
Santa Monica, CA 90406
Part Four—The Empowerment of People
PIKE PLACE FISH MARKET
(Runtime: 14.37 min.)
To show the importance of empowerment in the workplace and its impact on work performance.
McGraw-Hill
DVD
FISH! CATCH THE ENERGY, RELEASE THE POTENTIAL
(Runtime: 17 min.)
The staff of Seattle’s Pike Place Fish Company demonstrates how to take a job, any job, and turn it into a
joy for workers and customers. With a playful, positive attitude and attention to customer service, the Fish
team is creatively engaged in their work experience. Their four-part Fish philosophy is: 1) be there-stay
focused, 2) choose your attitude, 3) play, and 4) make the customers’ day. A set of bean bag fish is
available for after-video exercise.
ChartHouse International Learning Corporation
Burnsville, MN
(800-328-3789. www.charthouse.com)
Learning Resources
23
GROUP DYNAMICS: GROUPTHINK
(CRM, 22 min.)
This film classic discusses eight traits of group behavior identified by Irving Janis of Yale University in his
book Victims of Groupthink. Janis shows the role groupthink played in the Bay of Pigs invasion and other
historical fiascoes. Highly recommended.
CRM Learning
2215 Faraday Avenue
Carlsbad, CA 92008
GROUPTHINK, Revised Edition
(CRM, 22 min.)
One of the most definitive videos ever to explain the natural tendency of groups to seek unanimous
agreement despite contrary facts and beliefs. View the groupthink phenomenon at work throughout recent
history, including an authentic reenactment of the Challenger disaster. Essential for protecting your
organization from misguided efforts and costly failures.
CRM Learning
2215 Faraday Avenue
Carlsbad, CA 92008
HOOSIERS
(MGM Home Entertainment, feature length)
This film describes the rebirth of a down-and-out Indiana high school basketball team at the hands of a new
coach. It focuses on the challenges a newly-installed leader often faces: organizational politics, naysayers,
gossip, scandal, even vengeance. The coach’s ability to articulate and communicate a vision for the team,
to analyze the situation and develop a plan of action, to set measurable and realistic goals, and to gain the
respect and the trust of others provides a rich tapestry of leadership insight. Topics include: Coaching,
Change, Team Building, Turnaround Leadership, and Goal Orientation.
MGM Home Entertainment
2500 Broadway Street
Santa Monica, CA 90404
IMPROVING PRODUCTIVITY THROUGH EMPLOYEE INVOLVEMENT
(Encyclopaedia Britannica Educational, 18 min.)
Faced with intense competition from foreign producers, American companies are searching for ways to
succeed in the domestic and international marketplace. This film documents how one company, Budd of
Ashland, Ohio, has
improved product quality and productivity through employee involvement in job-related problem solving.
Encyclopaedia Britannica, Inc.
Learning Resources
24
310 S. Michigan Avenue
Chicago, IL 60604
IT’S A WONDERFUL LIFE: LEADING THROUGH SERVICE
(Greenleaf Center, 22 min.)
Margaret Wheatley, author of Leadership and the New Science, interprets It’s A Wonderful Life, the classic
film starring Jimmy Stewart. Scenes from the movie highlight the positive behavior of George Bailey, the
hero of the movie, and his contribution to his community. Viewers are encouraged to internalize the
fundamental ingredients of servant-leadership. Key learning points: encourage maximum potential through
trust and caring; everyone can be a leader who serves; small acts of kindness can make a big impact, and
create a legacy by being available to others.
The Greenleaf Center
921 East 86th Street, Suite 200
Indianapolis, IN 46240
JOSHUA IN A BOX
(Runtime: 6 min.)
This is a short animated parable about freedom and control— and much more. A person imprisoned in a
box eventually escapes— then becomes a box himself to control another creature.
CRM Learning
Carlsbad, CA
(800-421-0833. www.crmlearning.com)
Learning Resources
25
LEADERSHIP AND THE NEW SCIENCE
(CRM, 23 min.)
Based on Dr. Margaret J. Wheatley’s best-selling book, this video challenges viewers to step beyond
tradition and examine powerful evidence that organizations can actually use chaos to create a natural order.
Wheatley uses Nature’s living systems as models for a new perspective on achieving organizational
flexibility, adaptability and effectiveness.
CRM Learning
2215 Faraday Avenue
Carlsbad, CA 92008
LIFE AND WORK: A MANAGER’S SEARCH FOR MEANING
(Runtime: 30 min.)
In this video version of the book by the same name (William Morrow, 1994), James Autry explains how to
integrate life and work. He suggests that viewers nurture their inner selves through meditation and prayer,
reading, walking, the arts, and sports. They should invite challenge and seek meaning in all they do. To
support their employees and meet organizational goals at the same time, managers must provide a
connection between their employees’ personal sense of purpose and the organizational mission.
Video Learning
Bryn Mawr, PA
800-622-3610
www.videolrn.com
MANAGEMENT BY PARTICIPATION
(BNA, 30 min.)
Behavioral science has been applied to business problems by the Harwood Company for over 25 years due
to the influence of Board Chairman Alfred J. Marrow. In this film, he describes how a changeover to new
procedures was handled at the Marion, Virginia plant. Psychologists divided employees into three groups,
each applying different methods of handling the changeover. One group was treated autocratically, a
second group elected delegates to meet with management to discuss ways of changing methods, and all of
the employees in the
third group met with management to plan the change. The most productive transition was achieved by the
third group. Dramatic vignettes highlight the change in supervisors’ and employees’ attitudes as they
gradually accept the idea of participation based on new concepts of trust and responsibility.
BNA Films
5615 Fishers Lane
Rockville, Maryland 20852
Learning Resources
26
QUALITY SECRETS OF THE BALDRIDGE AWARD WINNERS
(Films for the Humanities Sciences, 27 min.)
The Malcolm Baldrige National Quality Award is the U.S. Government’s highest honor for quality
management. Through interviews with the presidents of four winners, this film shows how Total Quality
Management and Continuous Quality Improvement can be incorporated into the culture of a company.
Films for the Humanities Sciences
P. O. Box 2053
Princeton, NJ 08543
SERVANT LEADERSHIP
(Greenleaf Center, 25 min.)
Servant-Leadership is divided into two major parts. The first part presents an historical and conceptual
overview of servant leadership as Robert Greenleaf was inspired to develop it and how it is currently
defined. The second part presents an outline of ten characteristics of the servant leader: listening, empathy,
healing, awareness, persuasion, conceptualization, foresight, stewardship, commitment to the growth of
people, and building community. Each of the ten characteristics is illustrated by anecdotal references to
important historical figures.
The Greenleaf Center
921 East 86th Street, Suite 200
Indianapolis, IN 46240
SOARING WITH THE PHOENIX: RENEWING THE VISION, REVIVING THE SPIRIT, AND
RE-CREATING THE SUCCESS OF YOUR COMPANY
(Runtime: 34 min.)
In this follow-up to Flight of the Buffalo James Belasco and Jerry Stead discuss how leaders can renew
their organizations by recognizing and developing the power their employees possess. The advocate
providing all employees with information on their individual work and the firm’s performance, arguing that
this instills a sense of accountability and leadership in all workers. Case studies from the U.S. Naval Depot
and Ingram Micro, Inc. illustrate the importance of rewarding employees for customer service, providing
learning opportunities, and leaving a legacy of empowerment.
CRM Learning
Carlsbad, CA
800-421-0833
www.crmlearning.com
Learning Resources
27
THE PRACTICALITY OF A RADICAL WORKPLACE
ASTD, 90 min.
Peter Block explains how stewardship focuses on empowerment as it relates to individual and team
ownership and responsibility. He also talks about choosing service over self-interest, partnership over
parenting, adventure over safety, and defining the stewardship contract.
ASTD
Valencia, CA
800-369-5718
www.mobiltape.com
UP THE ORGANIZATION
(Time-Life, 30 min.)
Robert Townsend, who wrote the book by the same title, gives his views on such topics as the chief
executive, personnel department, and management consultants. Award winning film.
Time-Life Films
43 West 16th Street
New York, NY 10011
WHAT IS QUALITY?
(The Training Edge, Inc., 18 min.)
Because it is an overused term, few people think about the definition of quality. Before pursuing the
objective of quality in an organization, one must first define what quality means. In this film, leaders from
business and government define what quality means to them. Their insights will challenge viewers to
develop effective quality strategies for organizational success.
The Training Edge
4410 Rt. 176, Suite 6
Crystal Lake, IL 60014
Learning Resources
Part Five—Leadership Principles
HOT TOPIC EMPLOYEES: EMPLOYEES WITH PASSION
(Runtime: 11:38 min.)
Discuss the techniques used to motivate employees in the retail company, Hot Topics.
McGraw-Hill
DVD
ALL I NEED IS A CONFERENCE
(Henry Strauss, 28 min.)
This excellent film describes the conference method of group problem solving. It presents the steps needed
to prepare and conduct a successful conference, including how to handle difficult people and situations.
Henry Strauss Films
3384 Peachtree Road N.E.
Atlanta, GA 30326
DO RIGHT II
(Washington Speakers Bureau, 27 min.)
This film focuses on the importance of team work, the cornerstone of group and organizational success.
Coach Lou Holtz discusses four fundamental factors that create successful teamwork: The Goal,
Communication, Diversity and Empowerment.
Washington Productions, Inc.
13430 Coppermine Road, #211
Herndon, VA 20171
Learning Resources
29
EFFECTIVE DECISIONS
(BNA, 25 min.)
This film demonstrates how the effective leader asks employees for opinions and then uses constructive
discussion to be sure each decision is the best choice of alternatives. As management consultant Peter
Drucker says, “A decision is not a popularity contest, and good decisions are not made by acclamation.”
BNA Films
5615 Fishers Lane
Rockville, MD 20852
HOW TO CONDUCT A MEETING
(CEN, 20 min.)
This film takes the audience into a chaotic, disorganized meeting. Through the subjective camera
technique, the narrator straightens out the meeting by reminding the erring participants of the rules of
parliamentary procedure, the roles and functions of the group officers, and the importance of adhering to
the agenda.
Centron Educational Films
3710 Commercial Avenue
Northbrook, IL 60062
HUMAN NATURE AND ORGANIZATIONAL REALITIES
(BNA, 28 min.)
According to Chris Argyris, employee apathy and lack of effort can be natural reactions by normal people
to an unhealthy environment created by misguided management policies and practices. Two dramatized
sequences show that for too many employees, work becomes a necessary evil instead of a source of
satisfaction. To improve employee motivation and productivity, a change in management attitude and
behavior may be necessary.
BNA Films
5615 Fishers Lane
Rockville, MD 20852
INNOVATIVE PROJECT TEAMS
(Harvard Business School, 40 min.)
Examples from Duke Power, Ethicon Endo-Surgery, and the Tallahassee Democrat newspaper demonstrate
the difficulties, risks, and benefits of teams. These companies overcame safety, product development, and
marketing dilemmas through teamwork. Includes a presenter’s guide.
Learning Resources
30
Harvard Business School Publishing
Boston, MA
(800-988-0886. www.hbsp.harvard.edu)
LESSONS FROM THE NEW WORKPLACE
(CRM, 23 min.)
This compelling film challenges viewers to analyze work roles in new and more productive ways. Real-
world examples demonstrate Dr. Margaret Wheatley’s methods for exchanging information, building
relationships and applying the organization’s vision to every action.
CRM Learning
2215 Faraday Avenue
Carlsbad, CA 92008
TAP THE POWER OF TEAMWORK
(Communication Publications and Resources, 45 min.)
Getting employees to work together effectively is a proven way to boost productivity. Topics covered in
this film include: how to use teamwork to improve customer service; dealing with hostile people on the
team; determining when team members should seek support.
Communication Briefings
1101 King Street, Suite 110
Alexandria, VA 22314
TEAM BUILDING
(CRM, 18 min.)
No one works alone. Every individual is a team member at some point in time. Successful team members
recognize that the task is the boss and avoid the problems common to group situations. This film offers
practical ideas about how to build and maintain good teams in the work setting.
CRM Learning
2215 Faraday Avenue
Carlsbad, CA 92008
TEAMS AND ORGANIZATIONAL CHANGE
Harvard Business School Publishing, 40 min.
Jon Katzenbach and Douglas Smith take viewers behind the scenes at the Ritz-Carlton, Magna Metals, and
Sealed Air Corporation to show how they successfully implemented a team-based management structure.
High-performance team’s help failing business, improve customer service, and boost productivity in
sustainable ways.
Learning Resources
31
Harvard Business School Publishing
Boston, MA
800-988-0886
www.hbsp.harvard.edu
THE ABILENE PARADOX
(CRM Learning, 27 minutes)
This classic film describes the Abilene paradox, in which people agree for the sake of agreement although
everyone secretly disagrees. This lack of communication can move bad projects forward, commit people or
funding irresponsibly, and cause frustration for all. Mismanaged agreement is as dangerous to
organizational effectiveness as excessive conflict because it can lead the organization toward inappropriate
goals.
CRM Learning
Carlsbad, CA
1-800-421-0833. www.crmlearning.com
THE CUBAN MISSLE CRISIS: A CASE STUDY IN DECISION MAKING AND ITS
CONSEQUENCES
(Media Learning Resources, 25 min.)
In 1962 the installation of nuclear missiles in Cuba 90 miles from the U.S. coast demanded a swift but
careful response from President John F. Kennedy. His handling of this crisis serves as an example of the
decision-making process at its best. Kennedy assembled a diverse team of experts, established an
environment of openness and trust, and kept creative discussion alive until all action plans and their
consequences were evaluated from every perspective. Photographs, audiotapes, television footage, and
commentary from executive committee members document the nondirective leadership style and decision-
making process that led to peaceful resolution rather than to nuclear holocaust.
Media Learning Resources
Rosemont, PA
(800-474-1604. www.medialearning.com
THE NEW SUPERVISOR
(Crisp Publications, 20 min.)
Effective supervision is considered essential by successful organizations because of the immediate impact
on employee productivity. As a result, many companies allocate a sizable portion of their budget to new
supervisor training. The New Supervisor is a helpful resource to be given to a new supervisor or an acting
supervisor as soon as practical following a promotion. Print materials are available.
Crisp Learning
1200 Hamilton Ct.
Menlo Park, CA 94025
Learning Resources
32
THE PEOPLE FACTOR: THE HAWTHORNE STUDIES
(Salenger, 15 min.)
Using original footage from the 1920’s, this film shows the actual place, people, and events that led
psychologists to advocate a humanistic approach to management. In 1924 the Hawthorne Works of
Western Electric conducted a sequence of experiments originally designed to increase productivity by
improving the physical environment.
Salenger Educational Media
1635 12th Street
Santa Monica, CA 90404
THEORY X AND THEORY Y: THE WORK OF DOUGLAS McGREGOR, PART I AND PART II
(BNA, 30 min. each)
Warren Bennis, Richard Beckhard, and John Paul Jones explain the findings of Douglas McGregor
regarding the assumptions managers make about employees. McGregor labels these assumptions Theory X
and Theory Y. Theory X is a way of looking at human capabilities as static, un-improvable, and not very
impressive. Theory Y assumes an ultimate faith in the human potential for growth through learning and a
belief that human nature responds to the challenge of a responsible, satisfying job. In Part I, Description of
the Theory, discussion is devoted to a comparison of the two sets of assumptions. In Part II, Application of
the Theory, the viewer is shown why a Theory Y manager will be more likely to elicit greater job
satisfaction and work production from employees.
BNA Films
5615 Fishers Lane
Rockville, MD 20852
TWELVE ANGRY MEN
(MGM Home Entertainment, feature length)
In this film, Henry Fonda plays a juror who seeks to convince his eleven peers to reconsider their decision
to convict a young boy who has been charged with murdering his father. The struggle to change his
colleagues’ minds is highly charged and fascinating, and gives viewers the opportunity to consider how
important it is for a leader to be able to read the behavioral cues of others. Topics include: Cultural
Diversity, Group Dynamics, Conflict Resolution, Power and Influence, and Ethical Decision Making.
MGM Home Entertainment
2500 Broadway Street
Santa Monica, CA 90404
Learning Resources
WORKING WITH DIFFICULT PEOPLE
(CRM, 25 min.)
How do you deal with difficult people? Learn four helpful steps to minimize the negative effects of
difficult personalities.
CRM Learning
2215 Faraday Avenue
Carlsbad, CA 92008
Part Six—Understanding People
CIRQUE DU SOLEIL: A TRULY GLOBAL WORKPLACE
(Runtime: 10:47 min.)
What is Cirque du Soleil doing to foster a harmonious work environment for employees who come from
diverse cultures?
McGraw-Hill
DVD
A TALE OF “O”: ON BEING DIFFERENT
Goodmeasure Direct, Inc., 18 min.
This revised edition provides an objective, animated look at diversity (being different in any way).
Rosabeth Moss Kanter and Barry Stein explore the human problem of what it’s like to be the few among
many by using Xs and Os in an abstract and therefore widely applicable way. By explaining the impact on
people’s performance in work groups, it makes points that can defuse conflict, promote mutual
understanding, and prevent problems before they occur. Includes a training manual. Land of O’s (1995)
continues the message.
Goodmeasure Direct, Inc.
Cambridge, MA
868-8662
www.goodmeasure.com
Learning Resources
34
AVOIDING COMMUNICATION BREAKDOWN
(BNA, 25 min.)
David Berlo identifies common causes of communication breakdown and shows how they can be predicted
and corrected. A dramatization of how a key account is lost points out that communication breakdown
costs money, lowers employee morale, and results in lost sales.
BNA Films
5615 Fishers Lane
Rockville, MD 20852
BE PREPARED TO SPEAK
(Kantola Productions, 27 min.)
This is a step-by-step guide to public speaking. Learn how to draft a clear, vivid and persuasive speech;
communicate with voice tones, eye contact, and body language; make the most of your practice sessions;
build confidence and conviction; and leave your audience with a powerful, lasting impression. Learn how
to write and organize a speech that is appropriate for the audience. Learn how to develop confidence and
overcome stage fright. Print material available.
Kantola Productions
55 Sunnyside Avenue
Mill Valley, CA 94941
Learning Resources
35
BEYOND THE GLASS CEILING
(Teacher’s Video Company, 41 min.)
Viewers will see how women have struggled to rise in corporate America. Why do women earn
substantially less than men in similar positions? How are women executives perceived differently than
their male counterparts? This film explores these and other pertinent issues for women in business.
Teacher’s Video Company
P.O. Box ABUA-4455
Scottsdale, AZ 85261
COMMUNICATION: THE NON-VERBAL AGENDA
(CRM, 20 min.)
This film examines the role of nonverbal messages. We send and receive mixed messages when words say
one thing and facial expressions, tone of voice, and body language say something else. Print material
available.
CRM Learning
2215 Faraday Avenue
Carlsbad, CA 92008
DALE CARNEGIE
(Teacher’s Video Company, 50 min.)
This film profiles the expert speaker who has inspired millions to become better communicators. Viewers
will learn about supervisory skills, empathy, role model behaviors, effective communication and hard work.
Teacher’s Video Company
P.O. Box ABUA-4455
Scottsdale, AZ 85261
Learning Resources
36
DEALING WITH CONFLICT
(CRM, 20 min.)
Use a proven system for boosting productivity and creating a more harmonious workplace. This is the only
video based on the Thomas-Kilmann Conflict Mode Instrument. Learn the most effective methods for
resolving conflicts and how to choose, mix and apply them to achieve the best outcomes.
CRM Learning
2215 Faraday Avenue
Carlsbad, CA 92008
DIVERSITY: FOOD FOR THOUGHT
(Coastal Human Resources, 20 min.)
Viewers visit the Diversity Diner where customers learn to appreciate differences on the lunch menu and
among coworkers. Conversation revolves around a new “touch–feely” human resources survey on
diversity. After some initial resistance, diners recognize that there are obvious and not-so-obvious
differences among members of any workforce. Valuing these differences can decrease discrimination and
increase productivity. Includes a leader’s guide and participant handbooks.
Coastal Human Resources
Virginia Beach, VA
(800-725-3418. www.coastal.com)
EYE OF THE STORM
(ABC News, 25 min.)
This dramatic film shows an experiment in prejudice performed by grade school teacher Jane Elliot in
which eye color is used as the basis for discrimination. Award winner.
Center for Humanities
P.O. Box 1000
100 S. Bedford Road, Suite 120
Mt. Kisco, NY 10549
FRONTLINE: A CLASS DIVIDED
(PBS, 60 min.)
A public school teacher divides her all-white, all Christian third-graders into blue and brown-eyed groups
for a lesson in discrimination. A Class Divided updates the original documentary, The Eye of the Storm,
through a reunion of former third-graders and their teacher fifteen years later. Print material available.
Learning Resources
37
Public Broadcasting Service
475 L’Enfant Plaza, S.W.
Washington, DC 20014
GETTYSBURG
(Movies Unlimited, 254 min.)
Ted Turner’s adaptation of the novel The Killer Angels is epic in scale. The greatest and bloodiest battle of
the Civil War is realistically portrayed by an all-male cast, including over 5,000 actors. In one moving
scene a young Union commander delivers a powerful speech that persuades reluctant soldiers to recommit
to the vision of a free America. The human cost of the war is emphasized. Hartwick Humanities in
Management Institute (800-942-2737) offers a case study and teaching guide based on this film.
Movies Unlimited
Philadelphia, PA
(800-668-4344. www.moviesunlimited.com)
GROWING UP FEMALE: AS SIX BECOME ONE
(New Day Films, 50 min.)
This film focuses on the socialization processes that influence six women and girls, aged four to thirty-
five.
New Day Films
P.O. Box 315
Franklin Lakes, NJ 07417
HUMAN COMMUNICATION: INTERCULTURAL COMMUNICATION
(Great Plains National, 15 min.)
This video explores the diversity of communication patterns between cultures and offers suggestions for
building bridges of understanding. Host Hubert Brown, joined by many experts, describes how
intercultural communication offers the opportunity to interact with a wide range of different people,
enriching the human experience. Viewers will learn differences in verbal and nonverbal codes between
cultures, as well as common barriers that disrupt intercultural communication.
Great Plains National
P.O. Box 80669
Lincoln, NE 68501
INVISIBLE RULES: MEN, WOMEN AND TEAMS
(CorVision Media, 34 min.)
This video seminar is Pat Heim’s sequel to Dead-Even Rule (1995) about men’s and women’s ways of
working in teams. Heim believes that children grow up in separate male and female cultures. Men learn
leadership and teamwork behaviors in hierarchical situations such as team sports. They learn a command-
and-control style of leadership that is effective in time-bound situations and crises. Women learn in flat
structures playing games of involvement and creativity. Heim explains gender differences to help men and
women understand each other’s cultures and communicate across invisible boundaries. Includes a
discussion guide.
Learning Resources
38
Cor Vision Media, Inc.
Buffalo Grove, IL
(800-537-3130. www.corvision.com)
INVISIBLE WALLS
(Pennsylvania State University, 12 min.)
This film demonstrates American perceptions of personal space through violations of the invisible spatial
barriers of unsuspecting subjects. Award winning film.
Pennsylvania State University
Psychological Cinema Register
Audio-visual Aids Library
University Park, PA 16802
LAND OF O’S: COMPETING THROUGH DIVERSITY
(Goodmeasure Direct, 28 min.)
Barry Stein talks us through this follow-up to A Tale of “O,” addressing real-world issues. He links
diversity with productivity, competitiveness, and bottom-line results. He also shows how to leverage
differences to the advantage of both the organization and the individual.
Goodmeasure Direct, Inc.
Cambridge, MA
(617-868-8662 www.goodmeasure.com)
LEADING WITH PERSUASION
(CRM Learning, 20 min.)
In this video scenario a blue-collar manager learns to persuasively present his ideas. A mentor guides him
through the process of preparation and presentation. To prepare, the manager must recognize his own
value, focus on his idea and reduce it to one sentence, support the idea with evidence, and anticipate others’
objections. During the presentation, the manager must establish credibility, be direct, and show conviction.
When the manager learns to respond to emotional issues, he succeeds in persuading others to see his idea in
the best light and give it a fair hearing. Includes a Leader’s Guide.
CRM Learning
Carlsbad, CA
(800-421-0833. www.crmlearning.com)
Learning Resources
39
MANAGING GENERATION X
(HRD Press, 30 min.)
Bruce Tulgan reports on his research of Generation X in the workplace. Xers, who are defined as
Americans born between 1963 and 1977, are often stereotyped as slackers who feel no company loyalty,
have short attention spans, and crave immediate gratification. Tulgan busts the slacker myth by viewing
life and work through a Xer’s lens. He presents four strategies for managers who want to retain and
develop the rising stars in their young workforce. Includes a pocket-size version of Tulgan’s book by the
same title.
HRD Press
Amherst, MA
800-822-2801 www.hrdpress.com
MANAGEMENT LEADERSHIP SKILLS FOR WOMEN
(Career Track, 86 min.)
Part One―Motivating Others. Topics include: the difference between management and leadership;
research revealing the five best/worst leadership traits; what is known about leadership stereotypes; what
has been learned about motivation over the years. Part Two― Psycho-Geometrics. Topics include: box,
triangle, rectangle, circle or squiggle―an innovative approach for analyzing people; how to use psycho–
geometrics by flexing to the shape of another.
Career Track
3085 Center Green Drive
MS 20-13
Boulder, CO 80308
MANAGING DIVERSITY
(CRM Films, 22 min.)
Learning Resources
40
Diversity is often considered a sensitive issue instead of a positive force in the workplace. This stems from
the human tendency to judge others by preconceived notions about their abilities and attitudes. But when
each individual―no matter how different―is judged on individual performance, the organization
unleashes the fullest potential in all people. This video helps viewers recognize that gender, race, and
ethnicity strongly influence personal values and behavior ―but not capabilities. It reveals a range of
human perspectives on such issues as power, authority and communication.
CRM Learning
2215 Faraday Avenue
Carlsbad, CA 92008
MASLOW AND SELF-ACTUALIZATION
(Psychological Films. Parts I and II, 30 min. each)
Abraham Maslow discusses themes of honesty and awareness in Part I and freedom and trust in Part II.
Psychological Films
205 West 20th Street
Santa Ana, CA 92706
MASLOW’S HIERARCHY OF NEEDS
(Salenger, 16 min.)
What motivates people? This film presents Abraham Maslow’s hierarchy of needs theory and explains its
relevance to supervisors and managers.
Salenger Educational Media
1635 12th Street
Santa Monica, CA 90404
MEANINGS ARE IN PEOPLE
(BNA, 24 min.)
David Berlo explains that meanings are not in the words we use, since each person has personal meanings
based on individual experiences. No two people ever have the same experiences, so none of us can ever
have exactly the same meaning for anything. Dramatic reenactments of what was said and what was heard
by several managers and employees call attention to the principles of effective communication.
BNA Films
5615 Fishers Lane
Rockville, MD 20852