The Art of Leadership, 6e (Manning)
Chapter 11 The Team Concept
1) In the context of the stages in the life of a group, ________ incorporates all the discomfort and
apprehension found in any new social situation.
A) forming
B) storming
C) norming
D) performing
2) Which of the following is a major issue in stage II in the life of a group?
A) Development of trust
B) Increased conflict from power struggles for influence
C) Development of norms for resolving differences
D) Monitoring and taking pride in group accomplishments
3) Which of the following is a major issue in stage III in the life of a group?
A) Development of trust
B) Increased conflict from power struggles for influence
C) Development of norms for resolving differences
D) Monitoring and taking pride in group accomplishments
4) Which of the following is a major issue in stage IV in the life of a group?
A) Development of trust
B) Increased conflict from power struggles for influence
C) Development of norms for team member behavior
D) Monitoring and taking pride in group accomplishments
5) Behavior of members in a group in stage IV of its life is characterized by
A) the search for structure.
B) confrontation with the leader.
C) power struggle to affiliation.
D) active resolution of conflict.
6) The ________ style of problem solving involves observing, recording facts, and identifying
alternatives.
A) Darwin
B) Einstein
C) Socrates
D) Ford
7) The ________ style of problem solving focuses on deeds and actions more than contemplation
and ideas.
A) Darwin
B) Einstein
C) Socrates
D) Ford
8) Fully functioning groups are characterized by
A) clear mission, informal atmosphere, lots of discussion.
B) active listening, trust/openness, disagreement.
C) issue-oriented criticism.
D) effective leadership, shared values.
E) all of these.
9) Positive group member roles include
A) encourager, clarifier, harmonizer.
B) idea generator, ignition key, standard setter.
C) detail specialist.
D) all of these.
E) none of these.
10) Group member roles that reduce group success are
A) ego tripper, negative artist.
B) above-it-all person, aggressor.
C) jokester, avoider.
D) all of these.
E) none of these.
11) Time-tested practices for developing successful teams are
A) showing enthusiasm, making timely decisions, practicing innovation.
B) admitting mistakes, being flexible, having persistence.
C) giving credit to others, keeping people informed, keeping promises.
D) putting others first and self last.
E) all of these.
12) Characteristics of a high performance team include
A) a clear, elevating goal.
B) competent team members.
C) a collaborative climate.
D) principled leadership.
E) all of these.
13) Organizations must effectively manage five team processes for the team concept to work.
These processes are
A) buy-in, accountability, learning, infrastructure, partnering.
B) assembly, identification, organization, implementation, disbursement.
C) conflict, collaboration, motivation, understanding, achievement.
D) fact-finding, theorizing, executing, consolidating, learning.
E) all of these.
14) A leader can create a high performance team by
A) showing enthusiasm for the work of the group.
B) making timely decisions based on group goals.
C) keeping people informed about progress.
D) putting others first and self last.
E) all of these.
15) In the context of accomplishing a task in different stages in the life of a group, norming
involves
A) focusing on task definition and the exchange of information.
B) discussing and conflicting over the task.
C) sharing interpretations and perspectives.
D) reaching effective group performance.
16) Which of the following is NOT a positive role someone would play in building a community?
A) Detail specialist
B) Above-it-all person
C) Encourager
D) Harmonizer
17) A leader as team builder does all of the following EXCEPT
A) showing enthusiasm.
B) admitting mistakes and uncertainties.
C) putting others first.
D) taking credit for work done by others.
18) All of the following are important questions to ask during team building exercises EXCEPT
A) Who are we to blame?
B) What should be our goals?
C) What is our purpose?
D) How should we work together to fulfill our potential?
19) Widget Corp., an electronic gadget manufacturing company, forms a team that is led by Adam
to design and develop a new product. Adam, upon agreement on direction, sets objectives and
benchmarks with his teammates to achieve the desired goal. In the context of the role of a leader in
the team concept, it is evident that Adam facilitates the work of the team to accomplish ________.
A) buy-in
B) accountability
C) learning
D) partnering
20) Which of the following factors when combined with cohesiveness fosters groupthink?
A) A group that consistently exhibits high performance
B) An open group with the majority of the group consisting of low-skilled employees
C) A leader with an impartial stance instead of stating personal opinions and preferences
D) A highly insulated group with restricted access to external information
21) To avoid groupthink, a leader should
A) assign the role of critical evaluator to one member of the team.
B) favor his or her personal opinions and preferences.
C) set up outside evaluators to work on the same policy question.
D) finalize all the decisions in the first meeting.
22) Factors that can lead to groupthink include
A) pressure to conform to the majority view.
B) group cohesiveness.
C) isolation.
D) stress.
E) all of these.
23) Techniques that can be employed to reduce groupthink include
A) assigning the role of critical evaluator to each group member.
B) the leader adopting an impartial, non-directive stance.
C) reviewing by uninvolved but knowledgeable outside evaluators.
D) conducting a second-chance discussion to express residual doubts and rethink issues before
making final decision.
E) all of these
24) When people come together to accomplish something, certain questions are on their minds.
These include
A) What is expected of us?
B) How will we work together?
C) What constitutes great performance?
D) How will we be rewarded?
E) all of these
25) To avoid groupthink, a leader should
A) assign the role of critical evaluator to each member of the team.
B) favor his or her personal opinions and preferences.
C) avoid setting up outside evaluators to work on the same policy question.
D) finalize all the decisions in the first meeting.
26) Which of the following statements is true in the context of force field analysis?
A) The first step in a force field analysis is to formulate strategies to increase the drivers or reduce
the barriers to change.
B) The second step in force field analysis is to implement change initiatives.
C) Leaders often get better results if they focus on reducing barriers.
D) Leaders often get better results if they focus on increasing the number of the drivers for change.
27) Powell Motors, an engine manufacturer, forms a team that is led by Jacob to design and
develop a new jet engine. Jacob, after setting the objectives and benchmarks, assigns
clearly-defined tasks to his teammates to achieve the desired goal. In the context of the role of a
leader in the team concept, it is evident that Jacob facilitates the work of the team to accomplish
________.
A) infrastructure
B) accountability
C) learning
D) partnering
28) Kurt Lewin developed ________ as a tool to better understand organizational change.
A) force field analysis
B) mind mapping
C) portfolio analysis
D) brainstorming
29) In the Five Dysfunctions of a Team, Patrick Lencioni identifies five dysfunctions that are lethal
for team success, including all of the following EXCEPT
A) avoidance of accountability.
B) inattention to results.
C) lack of commitment.
D) absence of trust.
E) failure to accommodate.
30) Which of the following statements is true of organizational citizenship behavior (OCB)?
A) It includes loyalty, sportsmanship, and civic virtue.
B) It includes social loafing and cyber loafing.
C) It is harmful to an organization.
D) It is the single best way to achieve high morale.
31) In the context of dealing with problem behavior in a group, when an individual’s behavior
harms the group, the leader of the group should ________.
A) consider the impulse to withdraw
B) report observations critically
C) talk it over in a calm and patient way
D) avoid discussing the consequences of the individual’s behavior
32) In the context of dealing with problem behavior in a group, when an individual’s behavior in
the group becomes irritating, the leader of the group should ________.
A) counterattack
B) report observations critically
C) avoid the impulse to withdraw
D) avoid discussing the consequences of the individual’s behavior
33) A team should be
A) large enough to provide competencies and perspectives, and small enough to maintain
involvement and coordination.
B) used in all problem solving and decision making.
C) the method of last resort for making important decisions.
D) formed when a speedy decision is needed.
E) none of these.
34) Effective group rules or norms of behavior include all of the following EXCEPT
A) starting and stopping meetings on time.
B) one person talking at a time.
C) giving every idea a hearing.
D) following honesty as the best policy.
E) voting early, voting often.
35) To accomplish a goal, a team approach works best when
A) immediate action is required.
B) buy-in is unimportant.
C) a decision involves a routine task.
D) the highest-quality or most effective solution is desired.
36) To accomplish a goal, an individual approach works best when
A) immediate action is required.
B) buy-in is important.
C) a decision involves a complex or unconventional task.
D) the highest quality or most effective solution is desired.
37) Google’s study, code name Project Aristotle, found one strong pattern that ________, more
than anything else, is critical to team success.
A) financial security
B) team diversity
C) emotional stability
D) psychological safety
38) The need for cross-cultural and virtual teams has been caused by globalization and the
changing nature of work.
39) Leaders of teams should evaluate performance case by case, versus requiring a distribution of
ranking regardless of the quality of performance of each group member.
40) Effective leaders understand that all the individual competence in the world will result in a
high-performance team.
41) To avoid groupthink, when charging a group with a task, the leader should adopt a partial
stance and state personal opinions and preferences.
42) Appreciative inquiry is a marketing technique used to increase sales.
Match the items below with their descriptions:
A) pitfalls in group decision making
B) stages in the life of a group
C) Warren Bennis’ advice to leaders
D) positive group member roles
E) important when people with different styles of problem solving live or work together
F) Einstein, Darwin, Socrates, Ford
43) problem solving styles
44) encourager, clarifier, harmonizer, idea generator, ignition key, standard setter, detail specialist
45) forming, storming, norming, performing
46) be yourself, hire good people, treat people fairly, focus on key objectives, listen well, call the
play, cheer them on
47) illusion of invulnerability, stereotypes of outgroups, self-censorship, direct pressure, illusion
of unanimity
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48) tolerance of differences