The Art of Leadership, 6e (Manning)
Chapter 5 Organizational Climate
1) Which of the following is an important dimension of a supportive organizational climate?
A) The reward system
B) Warmth and support
C) Organizational clarity
D) All of these
2) Which of the following patterns of leadership is autocratic and hierarchical?
A) Impoverished
B) Exploitive
C) Supportive
D) Enlightened
3) Which of the following is most likely a characteristic of enlightened leadership?
A) Leaders make decisions, and members are expected to comply without question.
B) It results in organizations that are characterized by recurrent financial crises.
C) It delegates power to the logical focus of interest and concern for a problem.
D) Members are hesitant to discuss job-related problems with leaders.
4) Successful Pattern II organizations are benevolent autocracies in which ________.
A) leaders generally develop a vision that is initiated by members
B) power is delegated to the logical focus of interest and concern for a problem
C) members have a high degree of freedom to execute plans to accomplish organizational goals
D) leaders have genuine concern for the welfare of members
5) Which of the following is most likely a characteristic of Pattern I organizations?
A) Low member absenteeism
B) A lack of loyalty exhibited by members
C) Broad member participation
D) An inability of leaders to exercise power
6) Which of the following statements is most likely true of service cultures?
A) They result in increased profits in a short period of time.
B) They are particularly important in high-risk industries.
C) They focus on work conditions and behaviors that prevent accidents and injuries.
D) They focus on customer satisfaction by putting customers first.
7) Artifacts of an organizational village include all of the following EXCEPT ________.
A) physical structures
B) rituals
C) stories
D) symbols
E) external alliances
8) Unlike organizational structures that are flat, tall organizational structures tend to ________.
A) undermine employee satisfaction and organizational commitment
B) expedite the transmittal of information and the speed of response
C) focus power around employees rather than managers
D) have lower overhead costs
9) Which of the following rules is at the heart of Google’s culture?
A) Stay technologically intelligent and hold people accountable for results.
B) Be flexible in different situations and show respect for others.
C) Put customers first and give low priority to competition.
D) Think of your work as a calling with a mission that matters and give people more
trust, freedom, and authority than you are comfortable giving.
10) Disney’s culture teaches and reinforces the values
A) of innovation, reliability, and growth.
B) of intelligence, empathy, and sensitivity.
C) of professionalism, teamwork, and service.
D) associated with storytelling and delegating responsibilities.
11) Enlightened and supportive organizations represent good investments because they attract
excellent personnel, who usually outperform their demoralized counterparts in exploitive and
impoverished organizations.
12) Exploitive leadership shows a great deal of interest and confidence in members.
13) Community in the workplace is experienced in two ways, which are as “a group of people” and
as “a way of being.”
14) A community that is experienced as “a group of people” is formed by bringing people together
in place and time.
Match the items below with their descriptions:
A) dimensions of organizational climate
B) characteristics of enlightened leadership
15) leaders ask for ideas; communication is open, honest, and uncensored; strikes are nonexistent,
and efficiency is high
16) reward system, organizational clarity, standards of performance, warmth and support,
leadership