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EXERCISE 2.3 Organizational Norms Questionnaire
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A useful exercise is for the leader to compare his or her self-evaluation on the Leadership
Physical with the evaluation of colleagues. Points of agreement and disagreement can be
explored, and actions can be taken to improve as needed.
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EXERCISE 2.4 MANAGEMENT EFFECTIVENESS AUDIT
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Scoring and Interpretation
Total the scores received for each section of the Management Effectiveness Audit, and follow the
formula below. The result is the percentage of managerial effectiveness for your organization.
Planning
Total Score _____ ÷ 45 x 100 = _____ % Effectiveness
Organizing
Total Score _____ ÷ 25 x 100 = _____ % Effectiveness
Directing (Leadership)
Total Score _____ ÷ 50 x 100 = _____ % Effectiveness
Controlling
Total Score _____ ÷ 20 x 100 = _____ % Effectiveness
The higher the percentage of effectiveness in all four management processes, the greater the success the
organization can expect to experience during each phased of development—creativity, direction,
delegation, co-ordination, and collaboration. Effective management practices attract and keep the best
employees, and this results in the best quality of work and the best quality of work life.