Archives: Quiz

If the recommendations will seem difficult or controversial, writers must simply list them without comments or reasons. Letters dont require subject lines. Answer: TRUE Letters dont require subject lines. Omit a subject line in negative letters unless you think readers […]

In low-context cultures, most of the information is inferred from the context of a message; little is spelled out.” To find out if a woman prefers a traditional title, it is useful to check the signature block in previous correspondence. […]

General to particular, a pattern for organizing information, helps writers to redefine the readers perception of a problem. The symbol, “#” is used as a proofreading symbol to mark a portion of the text that has to be deleted. Answer: […]

Joking and suggesting breaks are pronounced negative actions that always hamper the smooth functioning of groups. A short letter gives applicants an opportunity to be persuasive. Answer: FALSE A short letter throws away an opportunity to be persuasive; it may […]

Proofreading symbols can be used to make corrections when a writer does not have access to a computer. The words “amount” and “number” invariably mean the same. Answer: FALSE The word “amount” is used with concepts that cannot be counted […]

A judgment sample refers to a group of people whose views seem useful. For the best visual impact, headers should be one point size bigger than the body type in letters and memos. Answer: FALSE In a letter or memo, […]

To give bad news diplomatically, you must specify who caused a problem or who will perform an action. Picking an achievement to represent a personal strength is considered self-centered behavior by most employers. Answer: FALSE Developing an overall interview strategy […]

Using charts will help to organize your work schedule while writing a proposal. To avoid listening errors caused by inattention, anticipate the answers you need to get before a meeting. Answer: TRUE To avoid listening errors caused by inattention, before […]

A verb is passive if the subject is acted upon. In order to deemphasize a negative, you should put it in the last paragraph of your message. Answer: FALSE To deemphasize a negative, put it in the middle of a […]

“What aspects of your job give you satisfaction?” is an example of a closed question. Just because a web page is sponsored by a known organization doesnt mean the information is reliable or completely forthcoming. Answer: TRUE Established companies or […]

A transmittal summarizes the conclusions and recommendations. According to standard practices, you must indicate that you have shown a letter to your superior or that you are saving a copy of the letter for your own files. Answer: FALSE Writers […]

Messages seldom need to be adapted to an audience-humans by nature are adaptable and will find a way to understand the message. “Providing courteous, excellent, and reliable customer service for AT&T broadband subscribers” is a good career objective statement because […]

For e-mail messages, subject lines must be specific, concise, and catchy. Audit reports are examples of analytical reports. Answer: TRUE Audit reports are examples of analytical reports. They are interpretations of the facts revealed during an audit. A way to […]

Interviewees must wear business suits when interviewing for management or office jobs. In a job interview, an older job hunter should focus on events from 20 years ago rather than recent ones. Answer: FALSE For an older job hunter it […]

In an organizational setting, there are typically seven types of audiences for a message. Particular to general, a pattern for organizing information, starts with the problem as it affects the organization and then moves to a discussion of the parts […]

In a presentation, it is better to use humor thats directed against the audience rather than speakers making fun of themselves. Psychological noise could include handwriting that is hard to read. Answer: FALSE Noise may be physical or psychological. Physical […]

Dot planning does not facilitate large groups in choosing priorities quickly. Food manufacturers often substitute lesser-known ingredients for those that have negative connotations for some customers. This practice is perfectly ethical. Answer: FALSE Food manufacturers may substitute lesser-known ingredients for […]

A writer should ideally think about document design only after he/she has finished writing the entire document. Temporary employees are supposed to use a memo of transmittal to prepare a report for their organization. Answer: FALSE Regular employees of an […]

Psychological reactance is at work when a customer who has been denied credit no longer buys even on a cash basis. Using gerunds (the “-ing” form of verbs) is preferable to using nouns in a resume that will be read […]

The best way to brainstorm is to write without stopping until a set time has elapsed, even if you must write “I will think of something soon.” Limitations make the recommendations more valid. Answer: FALSE Limitations make the recommendations less […]

Verbs can be changed from active to passive by making the direct object the new subject. The APA citation requires that every word in titles of articles and books be capitalized. Answer: FALSE According to the APA citation, in titles […]

Visuals for presentations should have titles but dont need figure numbers. The first paragraph of an executive summary must include all the information that decision makers will need. Answer: FALSE All the information that decision makers will need is included […]

Block format creates a visually attractive page by moving the date and signature block over into what would otherwise be empty white space. If the title of a report does not contain the recommendation, then it does not indicate what […]

The direct request pattern is most effective when the audiences are likely to object to doing as you ask. Though some colors carry different meanings in different cultures, the color black signifies death in all cultures. Answer: FALSE If you […]

The sentence, “A late fee was accessed,” shows better you-attitude than the sentence, “You are being charged a $15 late fee,” even though the first sentence lacks the word “you.” Thank-you notes need not be specific to sound sincere. Answer: […]

If one doesnt have to look for a job for several years, there is no reason to create a resume now. Putting the whole message in caps is considered as rude as shouting. Answer: TRUE Use full caps only to […]

A written job offer must not only specify salary but also fringe benefits and any special provisions the applicant had negotiated during the interview. Strivers are motivated by achievement and are relatively low in resources and innovation. Answer: TRUE Values […]

Tone is the implied attitude of the speaker or writer toward what the words say. A persons need to change career fields will become his or her major weakness, unless the person has a good reason for choosing the field […]

When asked to say something about themselves in an interview, people should discuss their lives in detail, like an autobiography. Unlike a written message, oral presentations are never used to build goodwill. Answer: FALSE Giving a presentation is in many […]

Instead of simply mirroring what the other person says, many of us immediately respond in a way that analyzes or attempts to solve or dismiss the problem. Coordination is the longest phase of a groups development, during which most of […]

In a good news message, it is often possible to combine a short reader benefit with a goodwill ending in the last paragraph. When you have to report a mistake or bad news, you can protect the readers ego by […]

Letters containing negative messages to people outside your organization should be indirect to build goodwill. It is considered inappropriate to gesture while sitting still. Answer: FALSE To appear enthusiastic, reserved people must use energy in body movements, gesture while sitting […]

Clustering involves brainstorming with circled words on a page and helps in the generation of ideas. If one does use more than one page in a resume, the second page should not have more than 5 to 6 lines. Answer: […]

If a writer cannot make the subject line both specific and short, he/she should make it as short as possible. A follow-up letter should not include any jargon of the company. Answer: FALSE The follow-up letter should use the jargon […]

While giving bad news to customers and other people outside your organization, you should end with a positive, forward-looking statement in order to maintain goodwill. A presentation becomes ineffective when within each point of the presentation speakers take turns. Answer: […]

Writers should use commas wherever they would pause to take a breath while speaking. Good reader benefits are primarily based on extrinsic advantages. Answer: FALSE Good reader benefits are: adapted to the audience, based on intrinsic advantages, supported by clear […]

A chronological progress report can include summaries of work to be completed. For deemphasizing a refusal, you should put it in the same paragraph as the reason, rather than in a separate paragraph by itself. Answer: TRUE Deemphasize the refusal […]

In a sentence fragment, a group of words that is not a complete sentence is punctuated as if it were a complete sentence. The knowledge of the company separates an applicant from other applicants. Answer: TRUE The knowledge of the […]

Listeners can create active responses if they avoid mirroring the speakers feelings or stating their own feelings. When you write to people you know well, humor can be used to set the right tone. Answer: TRUE When you write to […]

Using body energy in strong gestures and movement during a presentation can help calm nerves. Ignoring a conflict is the best strategy to make it go away. Answer: FALSE Conflicts will arise in any group of intelligent people who care […]

Which of the following questions in a typical I2P analysis provides information on competing products? A. How would you define the best initial set of customers? B. What is your product or idea? C. Can you develop IP protection for […]

Which of the following sentences avoids the use of redundant words? A. The customer returned back the phone stating trivial reasons. B. We should plan in advance for the future. C. At the present time, we are conducting two surveys. […]

Which of the following sentences is an example of mixed construction? A. Students should choose their majors after carefully considering their areas of interest. B. The team and the cheerleaders are on the field. C. The customer is allowed to […]

Which of the following sentences has a dangling/misplaced modifier? A. Denver served pie to his guests on paper plates. B. We have compiled a list of likely prospects. C. Havent we been here before? D. Our house is old, and […]

Researchers in the field of entrepreneurship and small business believe that _____ behavior is the most basic and important entrepreneurial behavior. A. opportunity recognition B. idea networking C. observational D. question-seeking An industrial plant needs to make 100,000 parts per […]

Sandra has a product idea. She has researched about all the competing products and the companies that produce them. The research helps Sandra to address which of the following aspects of the I2P analysis? A. The market and its size […]

A person or organization offering the rights to use a particular piece of intellectual property is referred to as the: A. bailor. B. franchisor. C. licensor. D. licensee. According to Graham Wallas description of the creative process, ideas begin to […]

When a person happens to be at the right place at the right time resulting in a successful business idea, which of the following would be considered to be the factor that led to the business idea? A. Family and […]

In the SCAMPER tool, “E” stands for: A. entertain. B. eliminate. C. engineer. D. extrapolate. Which of the following is the idea trigger for the magnify cue of the SCAMPER tool? A. The opportunities that come as a result of […]

According to the Panel Study of Entrepreneurial Dynamics, the business idea and the decision to start a business were simultaneous for a majority of entrepreneurs. With the many sales and service businesses built using the Internet, a low-cost, low-risk approach […]