Archives: Quiz

The only type of self-fulfilling prophecy that can occur is when your own expectations influence your behavior. Answer: There are some occasions when less powerful forms of speech can enhance a speaker’s effectiveness. Answer: TRUE Verbal and nonverbal communication are […]

All of the men in one study ranked themselves in the top half of the population in terms of their ability to get along with others. Answer: Men and women report using language for different purposes. Answer: TRUE Nonverbal behavior […]

It is impossible to like someone without being immediate with them. Answer: Stereotyping occurs when generalizations lose touch with reality. Answer: TRUE People sometimes self-disclose to create a good impression. Answer: TRUE All inaccurate self-concepts are overly negative. FALSE Answer: […]

Finally, Max’s change management team has begun to make decisions. Everyone in the group understands their role, and leadership patterns within the group have been established. Which phase is this group experiencing? A. Conflict phase B. Orientation phase C. Reinforcement […]

The idea that there can be several different cultures within a single organization is best represented by which statement? A. Organizational culture is created through communication. B. Organizational culture is communicated both explicitly and implicitly. C. Organizational culture includes multiple […]

Words or phrases that show relationships between ideas in speech are known as______________. A. nonverbal transitions B. verbal transitions C. signposts D. internal previews Answer: Explain the concept of media richness and give an example of a rich form of […]

Which of the following is NOT a suggestion from your textbook on how to manage paperwork? A. Double side your copies B. Read it once, handle it once C. Dispose of what you don’t need D. Don’t paper hop Answer: […]

Jose is the director of Juan’s department and Juan has came to his office to tell Jose that their current project is over budget. The communication exchange is best described as__________. A. upward communication B. downward communication C. horizontal communication […]

Which of the following is NOT a recommendation for adapting to those with high communication apprehension? A. Monitor how you perceive quiet people. B. Provide alternative channels for communication. C. Inform highly apprehensive individuals of options for interventions. D. Monitor […]

Interviewers evaluate what you say, but do not concern themselves with how you say it. Answer: When we speak to others, our faces communicate a single emotion, rather than a blend of emotions. Answer: FALSE Most sales presentations are organized […]

Analogies can be used to reason inductively. Answer: Speakers who label their feelings of physiological arousal as “nervousness” are more likely to feel anxious than speakers who don’t label their arousal in a negative way. Answer: TRUE All generations communicate […]

Sam’s gold watch is an example of clothing. Answer: Conditional statements do not leave room for interpretation. Answer: FALSE The front matter of a report should be the meat of the report and contain the main information. Answer: FALSE According […]

Ethical interviewing occurs when interviewers equalize power by allowing interviewees the freedom to respond without the threat of negative consequences. Answer: Teresa is using upward communication when she tells her manager about a project she is working on. Answer: TRUE […]

One way to prepare yourself physically to listen is to use the SOLER process. Answer: You must hear to listen, but you can’t listen without hearing. Answer: TRUE You should hold not hold a meeting if uncertainty is high. Answer: […]

An organization’s culture will never change. Answer: Workplace conflict is uncommon, which is why most people struggle to manage conflict effectively. Answer: FALSE Because Ryan isn’t afraid to make requests or actively disagree with others, he has a high level […]

When presenting with a presentation aid, it is important to talk to your presentation aid rather than your audience. Answer: When selling a product to a customer, if they ask you a question and you don’t know the answer, you […]

Goals are more long term, while objectives are more immediate and specific. Answer: Mehrabian found that we synthesize and interpret nonverbal communication along three primary dimensions: pleasure, arousal, and dominance. Answer: TRUE If used wrong ritual opposition can create negative […]

If writing for an outside audience, jargon should be avoided. Answer: A devil’s advocate is an ally whose goal is to help strengthen another’s case by pointing out weaknesses. Answer: TRUE Heather is creating training for her organization; she should […]

As a doctor in a neighborhood clinic Linda should do exit interviews with every client she sees. Answer: Kim is great at public speaking; this means she must also be effective at communicating interpersonally and in a group. Answer: FALSE […]

Which of the following is true in highly collectivistic cultures? A.people are expected to look out for themselves B.people take an indirect approach to handling conflict C.children are taught that they are special and unique D.individual achievement is more important […]

Studies involving communication between infants and caregivers have reliably demonstrated that A.Without sufficient interaction, infants will likely develop severe mental illness later in life. B.Human interaction, specifically touch, is critical for development and health. C.Infants’ language acquisition occurs whether or […]

According to research, what is the most powerful predictor of happiness in life? A.physical attractiveness B.income C.health D.marital happiness Answer: Which of the following is an example of a channel-rich communication context? A.writing a letter to someone B.interacting in an […]

Regarding sex differences in friendships, which of the following is NOT TRUE? A.Same-sex friendships are more important to women than they are to men. B.Male-male friendships emphasize shared activities and common interests. C.Female-female friendships emphasize conversational and emotional expressiveness. D.Both […]

When engaged in interpersonal conflict, ______________ is the practice of saving up past grievances and bringing them all up at the same time. A.blindsiding B.counter-attacking C.gunnysacking D.rubber-band balling Answer: Which of the following is NOT one of the health detriments […]

The emotional contagion effect applies only to positive emotions, such as happiness. Answer: Regarding self-disclosure, which of the following statements isTRUE? A.depth refers to the range of topics you discuss with others B.most relationships start out with a high degree […]

Most people in the United States believe they are above-average communicators. Answer: The topics that gay and lesbian couples experience conflict over tend to differ from the conflict topics of heterosexual couples. Answer: FALSE Organization is the process of assigning […]

As an approach to structuring families and communities, patriarchy is virtually universal. Answer: Research indicates that most American households are headed by a married couple. Answer: FALSE Pennebaker’s research shows that verbal communication has little ability to provide comfort and […]

Having empathy means feeling sorry for someone else. Answer: Information overload can impair our ability to listen effectively. Answer: TRUE Social practices and messages influence both the emotions we feel and the ways in which we react to emotions. Answer: […]

A _______________ group is a group in which the members are very different from one another. a.heterogeneous b.homogeneous c.work d.service Answer: One way to get information about a prospective audience is by __________________________. a.conducting a formal study b.contacting a representative […]

When your audience is neutral, as opposed to apathetic or uninformed, you should _____________________. a.provide them with basic information about the topic b.personalize the topic for them c.provide evidence illustrating why your position is superior to others d.all of these […]

Which of the following statements about social friendships groups is accurate? a.They are not as important as work groups. b.They are more task-oriented than work groups. c.They fulfill our need to belong. d.They are not really groups. Answer: The style […]

What can you do to avoid groupthink? a.Discourage disagreement. b.Avoid paraphrasing. c.Use active listening skills. d.Adhere closely to group nomrs. Answer: Showing the class the type of baseball used for little league teams is a type of visual aid known […]

A(n) ____ conveys a verbal message as well as what it implies about how the listener should respond. a.direct verbal style b.idiom c.utterance d.speech act Answer: Praise is not effective unless it is focused on the specific behavior or accomplishment. […]

Which of these is a quality all effective groups should have? a.Storming b.Groupthink c.Cohesiveness d.Homoegeneity Answer: If you come from a culture characterized as having low power distance, ____ a.you believe that powerful positions in society are subject to low […]

Phil is a participant in a meeting. During the meeting, he believes an idea is not being fully explored, and he says, “I think we need to consider this point more. What about …” and offers another perspective. Phil is […]

Professional-looking and -sounding presentational aids greatly enhance _______________________. a.the audience’s perception of speaker credibility b.the speaker’s ability to enunciate properly c.the speaker’s ability to communicate effectively d.the audience’s ability to relate to the speaker Answer: Overuse of alliteration can hurt […]

Which statement about masking feelings is true? a.Masking feelings is always physically debilitating, even if you do only occasionally. b.Masking feelings is never appropriate. c.Masking feelings may be appropriate in certain situations. d.There is no harm in masking feelings. Answer: […]

Group members may become uncomfortable about sharing their ideas and opinions. The task members who usually prevent these problems are _______________. a.analyzers b.information givers c.information seekers d.orienters Answer: If you noticed that your grades started going up after you started […]

What should a group participant do before a meeting? a.Create his or her own agenda. b.Do any necessary homework. c.Email ideas out to everyone in the group, even if not asked to do so. d.Participants do not need to do […]

Lucas knows that his audience will probably be opposed to his specific ideas as to how to address homelessness, so he gives a speech instead on the criteria he thinks are important for a solution that addresses homelessness. This pattern […]

Which of the following is not a good way to improve your perception of others? a.Realize that your perceptions will change over time b.Question the accuracy of your perceptions c.Use conscious processing d.Trust your first impression e.Seek clarification Answer: Harmonizers […]

When we are territorial, we are likely to ____________________________. a.be concerned with informal space b.stake out ownership over some area c.be concerned with interpersonal distance d.strive for cleanliness of public space Answer: It is inappropriate to discuss salary or benefits […]

According to your text, what three things affect what we select to pay attention to? a.needs, interests, and expectations b.interests, expectations, and values c.values, beliefs, and stereotypes d.needs, values, and expectations Answer: Understanding Charlene’s feeling of mortification at her forgetting […]

The specific goal of a speech should ____________________. a.encompass no more than two ideas b.be left in the infinitive form to ensure understanding c.bestated so it includes the desired audience response d.bestated so that it reflect the intent of your […]

An audience that strongly agrees with your position _______________________________. a.is inevitably not going to work for your speech b.may require you to switch opinions and take the opposite side c.should be asked to take action on the topic d.will require […]

Emoticons are textual images that symbolize all but the sender’s _____________. a.mood b.location c.emotion d.facial expression Answer: A professional resume ______________________________. a.is a well-written letter expressing job interest b.can be as long as needed c.should reflect your research about the […]

If the audience for your report is likely to accept what you have to say, focus on A) the logical arguments in your report. B) your conclusions or recommendations. C) the benchmarks used to compile your results. D) the criteria […]

Informative headings and subheadings A) simply identify topics covered in the document. B) guide readers to think a certain way about the topics covered. C) are easier to write than descriptive headings. D) are less helpful to readers than descriptive […]

The best way to handle frequent job changes on a résumé is to A) avoid any mention of a job you held for less than a year. B) group similar jobs under a single heading. C) provide a detailed explanation […]

The primary difference between constructive feedback and destructive feedback is A) constructive feedback is focused on the people involved. B) destructive feedback is focused on the process and outcomes of communication. C) constructive feedback can hurt people’s feelings. D) destructive […]