Archives: Quiz

Relational conflicts ________. A) will simply go away if you ignore them B) may be a nuisance but have no real business costs C) have caused employees to reduce their commitment to the job D) can only be solved by […]

In its annual survey of corporate recruiters, the Graduate Management Admissions Council routinely finds that ________ tops employers’ list of complaints about potential MBA job recruits. A) lack of communication ability B) inability to solve problems C) poor cognitive skills […]

You are sending a proposal in response to an RFP from a local elementary school that is seeking a provider for an after-school enrichment program promoting physical fitness. Which of the following is NOT required for you to do? A) […]

During a presentation, which of the following is most likely to be true regarding a Q & A session? A) It makes your presentation less interactive. B) It does not allow you to express your expertise in the area. C) […]

Brynn hasn’t created a report deck before, but thinks it would be an effective medium for her report. Her science-based analytical report will need to include a number of diagrams and photographs, and she is expected to present it at […]

Listening is widely considered to be one of the most important communication skills. Answer: Research findings should be organized by the source of information. Answer: FALSE Explanation: This is a mistake that inexperienced researchers often make. Instead, findings should be […]

Composing consists entirely of putting words on the page or speaking them aloud. Answer: A proposal must only provide information; it need not motivate your audience to act. Answer: FALSE Explanation: A proposal must not only provide information, it must […]

Recent research has shown that job candidates who mirror the interviewer’s body language are perceived as offensive. Answer: Some college and university career centers offer services to alumni. Answer: TRUE Explanation: Some college and university career centers offer services to […]

Before doing in-depth research to explore your research questions, it is important to understand your general topic. Answer: While appearing for an interview, women should avoid ornate hair clasps or barrettes. Answer: TRUE Explanation: While appearing for an interview, women […]

As a good communicator, you need to know all technologies. Answer: Tertiary data is collected by surveying, interviewing, or observing people. Answer: FALSE Explanation: Primary data is collected by surveying, interviewing, or observing people. Potential employers can perceive even slight […]

In many cases, the interviewer in a one-on-one interview is the immediate supervisor for the position you want. Answer: Audience-oriented communication is all about self-expression. Answer: FALSE Explanation: Audience-oriented communication involves more than self-expression. Good business communicators understand that their […]

Instead of just investigating which new computers your company should buy, you decide to also explore other options like leasing equipment or upgrading your current machines. This means that you have narrowed down your research questions. Answer: Goodwill techniques are […]

If possible, plan to arrive at a career fair when it opens rather than waiting until later in the day when recruiters have already seen many people. Answer: In the context of audience benefits, internal benefits are advantages that someone […]

Jessica plans to describe the new advances her company has made in the development of allergy medicine over the past 10 years. Which of the following visual aids would be most effective to demonstrate this change over time? A. photograph […]

Often, the person who gets the job offer is the person who A. knows the most about how to get hired. B. has the longest employment history. C. sends out the most résumés. D. has the most technical skills. Answer: […]

According to the textbook, what is the maximum number of main points that should be included in the body of a presentation? A. three B. five C. seven D. ten Answer: Speakers of nonstandard dialects of English A. are perceived […]

After working on a new computer software system for the past two years, Richard was selected to explain to employees how to use the software. Which of the following workplace presentations is Richard giving in the above situation? A. status […]

All of the following are true when you use presentation software with your speech EXCEPT: A. the software can help you organize your own speaker notes. B. you can use features that emphasize your transitions from one point to the […]

Videoconferences require an elaborate organizational network. Answer: Nominal group technique provides a method for discussing the pros and cons of proposals anonymously. Answer: TRUE Nominal group technique provides a method for anonymous consideration of ideas. Smaller groups that have their […]

Brandon, Michelle and Gustav want to convince their city council to vote against a new zoning proposal. If they use disruption to force the council to vote their way, this would be an unethical form of communication. Answer: Indoctrination is […]

The major problem with conflict in organizations is not the fact that a significant amount of conflict occurs, but the fact that most conflict is handled ineffectively. Answer: For most business presentations, the best time to distribute handouts is between […]

Virtual teams have the ability to transcend boundaries of location and time. Answer: In collectivist cultures, it is considered dishonorable to become a star worker, because this would be perceived as a disgrace to the other team members. Answer: TRUE […]

The term “negotiation” refers only to formal talks about a specific issue in which all parties are seated around a conference table with a mediator present. Answer: You can add a professional touch to your presentation by including segments of […]

In some polychronic cultures, you would be indicating lack of concern for your audience and/or the issue at hand if you concluded your presentation within the allotted time. Answer: Research shows that most informal communication consists of gossip and false […]

Most listeners can process information at approximately 500 words per minute, four times faster than the average rate of speaking. Answer: It is ethical for an interviewer to make a promise with little intention to keep it, because he is […]

Productivity is often reduced in the workplace because of listening mistakes. Answer: One purpose of a career research interview is to gain contacts that can help you in your job search. Answer: TRUE Career research interviews are often a source […]

A disability is not a defining characteristic of any person; it is simply one feature of their lives. Answer: It’s a good idea to link your LinkedIn account to your Facebook account, so you can share as much information about […]

Although some speakers place large-size sticky notes on the board, it is never advisable to do so. Answer: Relational listeners tend to judge people based on how well organized and concise their remarks are. Answer: FALSE Relational listeners are more […]

In some parts of Eastern Asia, socializing at a karaoke bar after business hours with work colleagues is considered to be an essential element of building working relationships. Answer: Listening can involve listening for feelings as well as for facts. […]

Some experts have estimated that the average business executive spends about 45 minutes out of every hour communicating. Answer: One strategy for buying time when you can’t think of an immediate answer to a question is to reflect the question […]

If you are unsure what to wear to an interview, dress on the conservative side. Answer: One factor that contributes to ineffective listening is our tendency to think that our ideas are more valuable than the ideas of others. Answer: […]

According to Larson and LaFasto, unified commitment is one feature that distinguishes teams from groups. Answer: Collaboration is always the best method for handling conflicts. Answer: FALSE If the other party isn’t willing to cooperate with you, the collaborative approach […]

If you will be delivering a sales presentation, it is highly recommended that you take time to establish a relationship with your client before you give the presentation. Answer: A “disfluency” is an utterance that adds no meaning to a […]

Those who speak a nonstandard dialect of English in the U.S. tend usually end up in lower level jobs than those who speak standard English. Answer: If you are not enthusiastic about your speech topic, it’s a good idea to […]

Successful negotiators focus on the means of achieving a goal, not the goal itself. Answer: During a job interview, a job candidate can establish rapport and set a powerful tone by assuming a relaxed, slightly sprawling body position. Answer: FALSE […]

If you use animated facial expressions, you will probably create the impression that you are open and confident. Answer: In highly successful teams, members primarily work independently; they collaborate only when necessary. Answer: FALSE People in successful teams trust and […]

It is always clear what emotion someone is experiencing if you closely observe his nonverbal behavior. Answer: Problems can arise when we label our opinions as facts. Answer: TRUE A lack of social relationships may affect physical health and life […]

The most damaging kind of disconfirming response is disagreeing with the other person. Answer: In interpersonal relationships, the rule is: The more self-disclosure the better. Answer: FALSE If an attack to our presenting self is justified, we will not react […]

A perfectly worded “I” statement delivered with total sincerity will ensure that the other person will not get defensive. Answer: A competent communicator is able to call on different identities when necessary. Answer: TRUE Nonverbal communication is not as effective […]

In our perceptions, we cling more strongly to first impressions, even when they are wrong. Answer: When people communicate, they are often both senders and receivers of messages at the same time. Answer: TRUE The “Blind” window of the Johari […]

People who are well-acquainted are less likely to misunderstand each other than relative strangers. Answer: The far range of social distance is usually the distance used when salespeople and customers talk. Answer: FALSE One study of deception determined that the […]

Some lies are designed to make the relationship grow. Answer: Judging others because of cultural differences may negatively effect our communication with them. Answer: TRUE Self-disclosure must be frequent to be effective. Answer: FALSE Suppressing your emotions is never appropriate […]

Selective listening is a reasonable thing to do when screening commercials and keeping an ear out for the weather report. Answer: Attraction to others is greatest when we perceive we are similar to them in a high percentage of important […]

Men discuss with other men the same conversation topics that women discuss with other women. Answer: An environment refers only to the physical location where someone is when communicating. Answer: FALSE Your text argues that the complete and open expression […]

Being a male or female makes little difference in how others communicate with us. Answer: Much of the awkwardness that comes with first using “I” language is due to its unfamiliarity. Answer: TRUE In a symmetrical conflict style, the partners […]

Hints are more direct than equivocal statements. Answer: Selection is an objective process. Answer: FALSE The emotional tone of a relationship is called the communication climate. Answer: TRUE In social transactions, the higher status person is generally the more rigid, […]

Being ignored is less disconfirming than being dismissed or attacked. Answer: According to cognitive psychologists, it is not events that cause people to feel bad, but rather the beliefs they hold about the events. Answer: TRUE Feelings are often recognized […]

One key to the win-win approach to conflict resolution is to look for the single best solution at the beginning of your conversation. Answer: Position Four in the Pillow Method takes the perspective that the original issue should still be […]

The self-concept is a product of the positive and negative messages you have received throughout your life. Answer: You rarely find convergence in cyberspace communication. Answer: FALSE People’s occupations have little bearing on their perception of the world. Answer: FALSE […]

A well-documented conclusion from research is that one act of self-disclosure usually begets another. Answer: An avoiding conflict style reflects the belief that there is no good way to resolve the conflict at hand. Answer: TRUE The U.S. is a […]