If you use animated facial expressions, you will probably create the impression that
you are open and confident.
Answer:
In highly successful teams, members primarily work independently; they collaborate
only when necessary.
Answer:
You should decide on an organizational plan for your speech and select your
supporting points BEFORE you create your software presentation.
Answer:
In an oral presentation, it is more effective to use precise statistics (i.e., $4,313.15) than
to round off the figures (i.e., just over $4,300).
Answer:
It is appropriate to express your appreciation at the end of an interview.
Answer:
The thesis statement should not be stated out loud in the speech because it is only a
tool to help the speaker plan the presentation.
Answer:
Emotional intelligence is more important than IQ in determining a person’s career
success.
Answer:
Parliamentary procedure slows down the pace of a meeting and obliges participants to
spend some time deliberating on issues.
Answer:
As you speak, the way you use your voice sends a message to your audience regarding
your attitudes about yourself, your topic, and your listeners.
Answer:
A presentation that advocates an audience to take action is called a proposal.
Answer:
Nonverbal elements, such as nodding or eye contact, often hold different meanings in
different cultures.
Answer:
Your specific goal is a note to yourself about what you hope to accomplish; your thesis
statement tells your audience what your main idea is.
Answer:
“Tell me about your managerial experience” is an example of a closed question.
Answer:
Persuasive speeches aim to change the way the audience thinks, feels, or acts.
Answer:
In most interviews, the interviewer is expected to do more talking than the
interviewee.
Answer:
It is always better to use factual rather than opinion questions.
Answer:
Speaking notes for an extemporaneous speech should always consist of detailed
outlines written on 3″ x 5″ note cards.
Answer:
The type of interview that is often used to assess market needs and consumer reactions
is the diagnostic interview.
Answer:
It’s best to use the motivated sequence only when the problem and solution you
propose are easy to visualize.
Answer:
In most workplaces, proselytizing about your own religious beliefs is an acceptable,
and even welcome, form of communication.
Answer:
If you are you are explaining steps in a process, the cause-effect organizational pattern
is probably your best choice.
Answer:
A good extemporaneous presentation should sound exactly the same each time you
deliver it.
Answer:
Silence can be an effective probe.
Answer:
The text recommends that if you are visiting a culture that operates according to a
different set of ethical principles than you do, the best way to communicate is always to
conform to the practices of the country you are in.
Answer:
One strategy for increasing your confidence is to anticipate minor glitches and think
through ahead of time how you would manage them if they should occur.
Answer:
According to one national recruiter, fifty percent of a hiring decision is often made
within the first thirty to sixty seconds of an interview.
Answer:
Workplaces where workers are not treated with dignity are at higher risk for lawsuits
compared to workplaces where workers are treated respectfully.
Answer:
If you come from a cultural background that differs significantly from mainstream U.S.
culture, you should not reveal the differences in the workplace; just observe and try to
fit in.
Answer:
An interviewer who wants to establish a casual atmosphere should sit behind a desk, at
least 6 feet away from the interviewee.
Answer:
“You” messages usually blame the receiver rather than describing an action.
Answer:
Behaviors that members find irritating seem to vary from group to group, ranging from
acting too serious to cracking too many jokes.
Answer:
During a rally at the courthouse, Arnold described the chaos that would arise if his
opponent were to win the upcoming election. His vivid description represents the
_____________ step of the motivated sequence.
A. attention
B. need
C. satisfaction
D. visualization
Answer:
According to research on contingency approaches, which leadership style is most
effective?
A. democratic
B. authoritarian
C. laissez-faire
D. The most effective leadership style varies according to several factors, such as the
task, the relationships, and the power of the leader.
Answer:
When you are listening to evaluate, which of the following factors should cause you to
hesitate about accepting the speaker’s proposal?
A. The speaker uses valid evidence.
B. The speaker has good credentials concerning this topic.
C. The speaker is emotionally involved with the topic he or she is trying to persuade
you about.
D. The speaker backs up his or her claims with several well-researched examples.
Answer:
Reinhardt wants to keep the thermostat set at 65 degrees in the winter, while his
roommate Peter wants to keep it set at 74. This conflict is primarily about
A. the topic at hand.
B. the process.
C. relational issues.
D. ego/identity issues.
Answer:
A guideline for giving praise effectively is:
A. Give praise as frequently as possible.
B. Wait until someone has done a task perfectly to give praise, because praising a
person’s steps of progress is insincere.
C. Use specific compliments that help the receiver recognize the exact behaviors you
appreciate.
D. Praise people only when they are present; don’t share compliments about people who
are not present.
Answer:
When Pierre doesn’t understand his supervisor’s instructions, he blames his boss for not
making the instructions clear. Pierre’s belief that effective communication is always the
sender’s responsibility is an example of which of the following barriers to effective
listening?
A. physiological
B. false assumption
C. sociocultural differences
D. lack of training
Answer:
A “laissez-faire” manager
A. is democratic.
B. coerces employees into doing what she wants them to do.
C. yields leadership to the group, so that members function as a collection of equals.
D. invites members to help make decisions.
Answer:
Which of the following statements is true about group size?
A. Choosing an even number of members will allow for smoother decision making.
B. A dozen members is an ideal size for most task groups.
C. To reduce the likelihood of a few members dominating, choose groups larger than
twenty members.
D. An odd number of members will allow for smoother decision making.
Answer:
When Exxon’s ship, the Valdez, was found responsible for an immense oil spill in the
waters off Alaska, Exxon began to deliver televised presentations aimed at preserving
their public image. These presentations were examples of
A. motivational speeches.
B. proposals.
C. sales presentations.
D. goodwill speeches.
Answer:
Which is generally the most advantageous negotiation style for all parties involved?
A. win-lose
B. lose-lose
C. compromise
D. win-win
Answer:
Jordan had planned to deliver a persuasive speech encouraging his classmates to buy
Hummers so they could be “cool.” After researching his topic, however, Jordan decided
to encourage his classmates to use public transit instead, because he felt that this choice
would help reduce U.S. dependency on oil and contribute to bluer skies for future
generations. When Jordan chooses communication intended to bring the greatest good
to the greatest number of people over time, he is using the _______________ principle
of ethical communication.
A. Professional Ethic
B. Utilitarian Approach
C. Justice Approach
D. Publicity Test
Answer:
Courtney continuously checks her email and texts responses while sitting in her
biology lecture. Not surprisingly, she has trouble understanding many of the concepts
she’s supposed to be learning. Which type of barrier to effective listening does this
represent?
A. physiological barrier
B. message overload
C. ethnocentrism
D. faulty assumption
Answer:
When an interviewer introduces a new topic area, she is using a
A. turn-taking question.
B. primary question.
C. secondary question.
D. leading question.
Answer:
Which of the following is NOT a trait of an unpleasant co-worker?
A. being nosy about other peoples’ business.
B. delivering constructive criticism.
C. bad-mouthing others.
D. promoting one’s own contributions.
Answer:
Which of the following would be the BEST thesis statement?
A. I will teach my audience how to lease equipment.
B. a critical look at equipment purchasing
C. I want to persuade my audience that it’s better to lease equipment than to purchase it.
D. Leasing your equipment can help you save money.
Answer:
The collaborative approach to negotiation involves a ___________ orientation.
A. win-lose
B. win-win
C. lose-lose
D. compromise
Answer:
As the owner of a small computer store, Sandra decided that the best way to improve
company morale was to hold weekly meetings to allow her employees to interact on a
social level. As a result, Sandra’s employees became more committed to the company
and to one another because they began to form interpersonal relationships with one
another. Which of the following types of meetings did Sandra organize?
A. ritual activity
B. problem-solving
C. decision-making
D. information-sharing
Answer:
Professor Sohard tells his students that they are to submit a draft of their term paper
during the fourth week of the semester. Gloria responds, “So, as I understand it, your
main reason for collecting our drafts is so that you can see whether we have found
enough valid references.” Which type of paraphrasing is Gloria using?
A. parroting
B. feeling
C. confusion
D. intent
Answer:
Which of the following is NOT true about conducting an effective video interview?
A. A video or telephone interview should generally be shorter than an in-person
interview.
B. Arrange an alternate way of contacting the other party in case you need to
communicate while you’re establishing the connection.
C. If your interviewee needs to see information that you will discuss in the interview,
send it in advance.
D. Set the video equipment up on the interviewer’s end so that the interview will occur
in a location that is typical of your business, such as the lunchroom or lobby; this gives
the interviewee a chance to view the physical setting he or she would be working in.
Answer:
You are on a team of students using the reflective-thinking sequence to select the
communication text for next year’s students. Currently, your team is completing the
third step (identifying the criteria to use when you compare possible textbooks). Which
of the following statements is NOT an example of a criterion?
A. I like this book best.
B. The information in the book we choose should be accurate.
C. The text we choose should be written so it’s interesting to read.
D. The content of the text we choose should be up to date.
Answer:
Dennis Hastert, former Speaker of the U.S. House of Representatives claimed, “They
call me the Speaker, but they ought to call me the __________.”
A. Listener
B. Moderator
C. Facilitator
D. Master of Ceremonies
Answer:
What form of organization is reflected by the following thesis? “I think you’ll agree
that the model ABX7565 meets your stated needs. It’s economical, reliable, and fast.”
A. comparative-advantages
B. criteria satisfaction
C. cause/effect
D. spatial
Answer:
The first step in planning a training program is to
A. write a report.
B. identify the specific results you want to bring about.
C. locate the staffing and physical resources you will need.
D. choose a training approach.
Answer:
“When my boss talks to me in a deadly calm voice with a low pitch, slow tempo, and
steady rhythm, I know she’s mad about something!” In this example, the employee
identifies the supervisor’s feeling through an understanding of
A. paralanguage.
B. equivocal language.
C. jargon.
D. rapport talk.
Answer:
According to Jack Gibb’s work on supportive and defensive communication, a
supervisor who ____________ is promoting a disconfirming climate.
A. focuses on solving problems
B. listens open-mindedly to opposing viewpoints
C. doesn’t show concern for the feelings of others
D. treats her subordinates as if they were equals
Answer:
For a public speaking class, Kim selected “the ethics of cell stem research” as her topic
for a persuasive speech. While she was giving the speech to the class, it became
apparent that she did not believe in the position she was attempting to persuade the
audience to accept. According to the text, which of the following aspects did Kim
neglect to analyze prior to developing this presentation for class?
A. the personal preferences of the audience
B. the speaker’s knowledge of the topic
C. the listeners’ attitudes
D. the speaker’s feelings about the topic
Answer:
Which of the following is NOT true about individuals communicating in today’s
organizations?
A. Many recruiters believe that the main factors contributing to job success in corporate
America are the ability to work with others and effective communication skills.
B. More than 60% of reported medical errors have been attributed to poor
communication.
C. The average business executive spends more than 45 minutes to an hour
communicating.
D. Due to advanced technology, good communication skills are less important in the
21st century than in they were in the 20th century.
Answer:
An example of a destructive group norm is:
A. Prohibit side conversations during meetings.
B. Be willing to admit your mistakes.
C. Speak up politely if you disagree with another member’s reasoning.
D. It’s OK to ignore others’ ideas.
Answer:
A questioning response differs from a paraphrasing response because a questioning
response
A. seeks additional information
B. clarifies what the speaker said
C. includes hidden advice
D. is insincere
Answer:
Which of the following types of visual aids provides a literal representation to the
audience?
A. photograph
B. diagram
C. cartoon
D. pictogram
Answer: