One key to the win-win approach to conflict resolution is to look for the single best
solution at the beginning of your conversation.
Answer:
Position Four in the Pillow Method takes the perspective that the original issue should
still be seen as very important.
Answer:
Internet users have more social networks than non-users.
Answer:
A constructive conflict style is rarely used, due in part to people not being aware that it
is a viable alternative to a competitive approach.
Answer:
Illustrators can stand on their own and often function as replacements for words.
Answer:
The process whereby people influence each other’s perceptions and attempt to achieve
a shared perspective is called negotiation.
Answer:
According to your text, each of us experiences a different reality.
Answer:
A formal language culture will have different vocabularies for different sexes, levels of
social status, or degrees of intimacy.
Answer:
Social rules discourage too much expression of negative emotion, but there are really
no social limits to expressing positive emotions.
Answer:
Relational messages deal most commonly with control, immediacy, affinity, or respect.
Answer:
Occupation and sexual orientation are types of co-cultures.
Answer:
A high level of self-esteem guarantees interpersonal success.
Answer:
The levels of connection and autonomy that we seek can change over time.
Answer:
Questioning and paraphrasing are both forms of feedback.
Answer:
Of the communication models described in your text, the linear model most accurately
describes the interpersonal communication process.
Answer:
Silence or pauses count as nonverbal communication.
Answer:
If deceivers feel confident and not guilty, their deception is more likely to be found
out.
Answer:
“The Way You Talk Can Hurt You?” reading in Chapter Six insists that it would be
beneficial for men to change their vocal patterns to sound more cooperative and
friendly in everyday interactions.
Answer:
The influence of significant others becomes less powerful as we grow older.
Answer:
In the “Looking At Diversity” reading, Annie Donnellon explains her belief that sighted
people learn traditional expressions of anger (such as clenched fists) by watching
others.
Answer:
The move from initiating to experimenting occurs at the same pace for both those
communicating in cyberspace and face-to-face.
Answer:
Transactional communication may be compared to dancing due to the involvement
needed by each partner.
Answer:
Communication scholars use the term “cooperation” to describe the way conversation
operates when everyone involved uses the same set of pragmatic rules.
Answer:
According to the text, you can not avoid communicating.
Answer:
Studies show that poor communication was the root of over 60 percent of reported
medical errors that led to serious physical injury, psychological trauma and even death.
Answer:
It is possible to “catch” someone else’s mood.
Answer:
Statements that contain the word “is” (“Kyle is an active guy”) may lead to the
assumption that people are unchanging.
Answer:
Sensory data can be different to different people.
Answer:
Another word to describe Gibb’s defensive behavior of neutrality is indifference.
Answer:
Avoidance is never an effective conflict style to choose.
Answer:
According to your text, effective communicators are able to establish warm
relationships with everyone they encounter.
Answer:
Acknowledgment is more confirming than recognition.
Answer:
Leah and Rachel have never gotten along. Rachel says that the best way for them to
continue to work in the same office is to do their best to avoid one another. Their
conflict style is best described as
A. nonintimate-aggressive.
B. nonintimate-nonaggressive.
C. intimate-aggressive.
D. intimate-nonaggressive.
Answer:
The best predictor of whether a couple will be friends after reaching the terminating
stage is
A. whether they have children.
B. whether they were friends before their emotional involvement.
C. whether they went to counseling.
D. whether communication was positive during the break-up.
E. b and d
Answer:
To qualify as self-disclosure, a statement must
A. involve feelings.
B. be intentional, significant, and not otherwise known.
C. be reciprocated by the same type of statement from a partner.
D. involve intimate information.
E. be shared privately.
Answer:
Emotions that we experience are a result of
A. our own temperaments.
B. beliefs we hold.
C. self-talk.
D. emotional memories.
E. all of the above.
Answer:
Julie calls Stephanie to invite her to a party, leaving the message on Stephanie’s
voicemail. After two days, Stephanie still hasn’t returned Julie’s call. Julie might
interpret this as what type of response?
A. impervious.
B. interrupting.
C. irrelevant.
D. tangential.
E. impersonal.
Answer:
When we are trying to decide whether a relationship with another person is no longer
“worth the effort,” we are using the social exchange formula.
Answer:
In the example of schoolchildren taken from the book Pygmalion in the Classroom
A. the less intelligent children performed better than expected.
B. the more intelligent children performed better than expected.
C. the children teachers predicted would do better, did so.
D. all the children performed the same because they had similar self-concepts.
E. teachers improved their self-concepts by working with good children.
Answer:
A particularly powerful form of debilitative self-talk that tends to increase sadness,
anxiety and depression is
A. deliberation.
B. rumination.
C. obsessing.
D. emotional memorizing.
E. none of the above.
Answer:
When you believe that satisfaction in life is determined by forces beyond your control,
you are falling for the fallacy of
A. causation.
B. helplessness.
C. catastrophic expectations.
D. approval.
E. shoulds.
Answer:
In order for a conflict to exist, two interdependent parties must perceive
A. incompatible goals.
B. scarce resources.
C. interference from the other party in achieving their goals.
D. a, b, and c are correct.
E. both a and c are correct.
Answer:
People who have low self-esteem
A. are likely to approve of others.
B. perform well when being watched.
C. work harder for critical people.
D. expect to be rejected by others.
E. had traumatic childhoods.
Answer:
“You never listen to me!” is an example of subscribing to the fallacy of
A. overgeneralization.
B. perfection.
C. shoulds.
D. causation.
E. helplessness.
Answer:
The grammar of a language is governed by
A. semantic rules
B. pragmatic rules
C. syntactic rules
D. relative rules
E. None of these choices are correct
Answer:
According to your text, hinting
A. is less direct than an equivocal statement.
B. aims to get a desired response from others.
C. is not considered an alternative to lying.
D. is not considered face-saving.
E. doesn’t depend on the other’s ability to pick up the unexpressed message.
Answer:
The social penetration model by Altman and Taylor
A. shows ways in which a relationship can be more or less intimate.
B. suggests how relationships can operate on superficial or more personal levels.
C. defines a relationship in terms of its breadth and depth.
D. helps identify why certain relationships are strong or weak.
E. All of these answers are correct
Answer:
The three types of noise that can block communication are
A. loud, moderate, and soft.
B. mass communicational, personal, and transactional.
C. external, physiological, and psychological.
D. sociological, psychological, and communicational.
E. linear, interactional, and transactional.
Answer:
All of the following are true of the self-concept except that
A. it is objective.
B. it is changing.
C. it is, in part, a product of interaction with others.
D. it is, in part, a product of our early childhood experience.
E. it can be changed.
Answer:
All of the following are true about nonverbal communication across cultures, except
that
A. distance patterns vary across cultures.
B. patterns of eye contact vary around the world.
C. emblems have precise and distinct meanings within cultural groups.
D. interpretations of acceptable touch does not vary across cultures.
E. smiles, laughter, and sour expressions are universal signals of positive or negative
emotion.
Answer:
A friend told you there was a “good chance” that he would come to your party. When
he didn’t show up you were upset. The semantic problem you experienced was due to
A. emotive language.
B. relative language.
C. equivocal words.
D. euphemisms.
E. semantic distracters.
Answer:
Molly makes an excuse not to attend a party she knows Jack is invited to. She’s most
likely in which stage with Jack?
A. initiating
B. avoiding
C. circumscribing
D. experimenting
E. bonding
Answer:
If I say “here the drink bring,” I have violated a(n) ____ rule of our language.
A. initial
B. syntactic
C. median
D. semantic
E. final
Answer:
Which of the following factors might contribute to different environments?
A. experience
B. age
C. income level
D. ethnic group
E. All of the above
Answer:
Research has shown that competent communicators achieve effectiveness by
A. using the same types of behavior in a wide variety of situations.
B. developing large vocabularies.
C. apologizing when they offend others.
D. giving lots of feedback.
E. adjusting their behaviors to the person and situation.
Answer:
Are you finally off the phone is an example of a question that traps the speaker.
A. makes a statement.
B. carries a hidden agenda.
C. seeks a ‘correct’ answer.
D. is based on an unchecked assumption.
Answer:
Evaluative language is also described as
A. “me” language.
B. “it” language.
C. “you” language.
D. “neutral” language.
E. ‘supportive” language.
Answer:
Susan is getting tired of the Friday night routine of eating out at the same restaurant
with her husband. She is struggling with what dialectical tension?
A. connection-autonomy
B. openness-privacy
C. predictability-novelty
D. alternation-segmentation
E. None of these choices are correct
Answer:
The stage where partners act in old, familiar ways and no growth occurs is
A. differentiation
B. circumscribing
C. stagnating
D. avoiding
E. terminating
Answer:
Defensiveness is the process of protecting your
A. interpretations.
B. sense data.
C. perceived self.
D. presenting self.
E. None of the above answers are correct
Answer:
A benevolent lie
A. is considered unmalicious.
B. is never appropriate for someone who has morals.
C. will generally hurt another.
D. will only be considered helpful in extreme situations.
E. None of these answers are true.
Answer:
We notice some stimuli over others in our environment because they are
A. mild.
B. singular.
C. contrasting or changing.
D. related to modular communication.
Answer:
A perception check includes
A. a description of the behavior you have noticed.
B. two possible interpretations of the behavior.
C. a request for clarification about how to interpret the behavior correctly.
D. all of the above.
E. none of the above.
Answer:
“I think that the reason you’re so confused is that you’re trying to make everyone else
happy and forgetting your own happiness.” This statement is what type of listening
response?
A. supporting
B. advising
C. questioning
D. paraphrasing
E. analyzing
Answer: