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It is always clear what emotion someone is experiencing if you closely observe his nonverbal behavior. Answer: Problems can arise when we label our opinions as facts. Answer: TRUE A lack of social relationships may affect physical health and life […]

Hints are more direct than equivocal statements. Answer: Selection is an objective process. Answer: FALSE The emotional tone of a relationship is called the communication climate. Answer: TRUE In social transactions, the higher status person is generally the more rigid, […]

Being a male or female makes little difference in how others communicate with us. Answer: Much of the awkwardness that comes with first using “I” language is due to its unfamiliarity. Answer: TRUE In a symmetrical conflict style, the partners […]

Selective listening is a reasonable thing to do when screening commercials and keeping an ear out for the weather report. Answer: Attraction to others is greatest when we perceive we are similar to them in a high percentage of important […]

Some lies are designed to make the relationship grow. Answer: Judging others because of cultural differences may negatively effect our communication with them. Answer: TRUE Self-disclosure must be frequent to be effective. Answer: FALSE Suppressing your emotions is never appropriate […]

One key to the win-win approach to conflict resolution is to look for the single best solution at the beginning of your conversation. Answer: Position Four in the Pillow Method takes the perspective that the original issue should still be […]

All of the men in one study ranked themselves in the top half of the population in terms of their ability to get along with others. Answer: Men and women report using language for different purposes. Answer: TRUE Nonverbal behavior […]

The most damaging kind of disconfirming response is disagreeing with the other person. Answer: In interpersonal relationships, the rule is: The more self-disclosure the better. Answer: FALSE If an attack to our presenting self is justified, we will not react […]

It is impossible to like someone without being immediate with them. Answer: Stereotyping occurs when generalizations lose touch with reality. Answer: TRUE People sometimes self-disclose to create a good impression. Answer: TRUE All inaccurate self-concepts are overly negative. FALSE Answer: […]

Being ignored is less disconfirming than being dismissed or attacked. Answer: According to cognitive psychologists, it is not events that cause people to feel bad, but rather the beliefs they hold about the events. Answer: TRUE Feelings are often recognized […]

The self-concept is a product of the positive and negative messages you have received throughout your life. Answer: You rarely find convergence in cyberspace communication. Answer: FALSE People’s occupations have little bearing on their perception of the world. Answer: FALSE […]

People who are well-acquainted are less likely to misunderstand each other than relative strangers. Answer: The far range of social distance is usually the distance used when salespeople and customers talk. Answer: FALSE One study of deception determined that the […]

A perfectly worded “I” statement delivered with total sincerity will ensure that the other person will not get defensive. Answer: A competent communicator is able to call on different identities when necessary. Answer: TRUE Nonverbal communication is not as effective […]

Men discuss with other men the same conversation topics that women discuss with other women. Answer: An environment refers only to the physical location where someone is when communicating. Answer: FALSE Your text argues that the complete and open expression […]

A well-documented conclusion from research is that one act of self-disclosure usually begets another. Answer: An avoiding conflict style reflects the belief that there is no good way to resolve the conflict at hand. Answer: TRUE The U.S. is a […]

The only type of self-fulfilling prophecy that can occur is when your own expectations influence your behavior. Answer: There are some occasions when less powerful forms of speech can enhance a speaker’s effectiveness. Answer: TRUE Verbal and nonverbal communication are […]

In our perceptions, we cling more strongly to first impressions, even when they are wrong. Answer: When people communicate, they are often both senders and receivers of messages at the same time. Answer: TRUE The “Blind” window of the Johari […]