In our perceptions, we cling more strongly to first impressions, even when they are
wrong.
Answer:
When people communicate, they are often both senders and receivers of messages at
the same time.
Answer:
The “Blind” window of the Johari model represents things about yourself that another
may know about you, but you do not.
Answer:
Research shows that deception threatens relationships.
Answer:
When others confront us with attacks on our presenting self, we are likely to become
defensive.
Answer:
Relational dimensions of messages make statements about how the parties feel toward
one another.
Answer:
The two key ingredients in successful self-disclosure are reciprocity and timing.
Answer:
Because men share less personal information and feelings than women, they are not
capable of achieving the type of intimate relationships that women have.
Answer:
Keeping eye contact and reacting with appropriate facial expressions are important
factors in children’s evaluations of “good” and “bad” listeners.
Answer:
A common perceptual tendency is to assume that others are similar to us.
Answer:
Your text confirms the stereotype that women are more likely to talk about feelings and
relationships than men are.
Answer:
It is impossible to achieve closeness through the kind of virtual proximity the Internet
provides.
Answer:
The only benefit of forgiving a transgression is that the relationship might be repaired.
Answer:
Employees usually do not appreciate open-door policies at work because it makes their
bosses seem weak.
Answer:
Mindless listening is never suggested because it shows lack of concern for the speaker.
Answer:
The only way we learn who we are is through communication.
Answer:
Some people are more skillful than others at accurately decoding nonverbal behavior.
Answer:
According to your text, the self-concept influences much of our future behavior.
Answer:
Because prompting involves using silences, it is not classified as a listening response.
Answer:
We spend more time listening than in any other type of communication.
Answer:
Since paraphrasing may not always be accurate, speaking tentatively allows the other
person to make a correction.
Answer:
People with high self-esteem tend to disapprove of others more than people with low
self-esteem.
Answer:
The process of attaching meaning to behavior is called assignation.
Answer:
Studies show that people tend to negatively judge other people who have unusual
names or unusual spellings of common names.
Answer:
One type of communication that helps maintain relationships is evaluation.
Answer:
Generally speaking, people are more likely to share negative emotions rather than
positive emotions.
Answer:
The old adage “You never get a second chance to make a first impression” does not
really apply to job interviews.
Answer:
Couples are happiest when their levels of openness are roughly equal.
Answer:
Metacommunication is a destructive substitute for real communication.
Answer:
An event that generates facilitative self-talk for one person might stimulate debilitative
thinking for someone else.
Answer:
It’s impossible to stop communicating.
Answer:
Nonverbal messages convey relational information such as respect and friendliness.
Answer:
Rumination produces debilitative feelings.
Answer:
We often reduce cognitive dissonance by using defense mechanisms.
Answer:
Your roommate gives the appearance of listening to you, but you can tell from her
responses that her mind is elsewhere. You could call her listening style in this instance
A. stage hogging.
B. insulated listening.
C. pseudolistening.
D. defensive listening.
E. ambushing.
Answer:
Which of the following is the best helping paraphrase response to the following
statement? “I’m really bummed out about my apartment situation.”
A. “So, you’re bummed out, huh?”
B. “Your apartment situation is bad?”
C. “You’re depressed because you haven’t found a place to live yet?”
D. “You should really get a new place; I agree.”
E. “It will all work out by next month.”
Answer:
All of the following are true about touch except:
A. Touch can be of life-and-death importance to a child.
B. Touch can signal a variety of relationships.
C. Touch can be a way to communicate both negative and positive feelings.
D. Touch can increase compliance.
E. Touch in any of its forms can have positive effects.
Answer:
The textbook authors suggest that mediated communication can be hard to accurately
interpret because
A. it lacks important nonverbal cues that convey additional meaning
B. in online messages people tend to speak before they think
C. it is more expressive than face to face communication
D. it is more permanent than face to face communication
E. All of the above are TRUE.
Answer:
When you call three of your friends in one night to avoid studying, you are
communicating to fulfill the social need of
A. escape.
B. control.
C. affection.
D. companionship.
E. pleasure.
Answer:
When Kathy told John, “I’m just not ready for a serious relationship right now,” instead
of saying, “I’m not attracted to you,” she was
A. lying
B. equivocating
C. hinting
D. placating
E. self-disclosing
Answer:
Sue and John argue and John storms out of the house. Sue calls John asking for
forgiveness. He returns and they reconcile. Soon they fight again with John once again
leaving. This is an example of a(n)
A. complementary style.
B. symmetrical style.
C. conflict ritual.
D. avoiding style.
E. win-lose.
Answer:
The relational dimension of a message
A. deals with one or more social needs.
B. makes statements about how the parties feel toward one another.
C. are usually expressed nonverbally.
D. All of these choices are correct.
E. None of these choices are correct.
Answer:
A competing/win-lose conflict style
A. involves high concern for self and low concern for others.
B. can sometimes enhance a relationship.
C. has a distinguishing characteristic of power.
D. occurs when people perceive a situation as being an “either-or” one.
E. All of these answers are correct.
Answer:
In individualistic cultures, a view of the self would involve all of the following except
A. self-sufficiency.
B. high value on tradition.
C. high value on equality.
D. high value on change.
E. personal credit or blame.
Answer:
Which of the following is true of debilitative feelings?
A. They often last a long time.
B. They keep you from functioning effectively.
C. They are intense.
D. They are a product of your beliefs.
E. All of the above are true of debilitative feelings.
Answer:
What’s missing from this perception check? “I figure you’re either upset with me or
worried about your test. Is it something like that?”
A. It doesn’t describe behavior.
B. It has only one interpretation.
C. It doesn’t request clarification.
D. It is too wordy.
E. Nothing is missing from this perception check.
Answer:
All of the following are dimensions of intimacy except
A. physical
B. emotional
C. shared activities
D. intellectual
E. All of these answers are dimensions.
Answer:
Disconfirming responses loaded with clichés and other statements that never truly
respond to the speaker are called
A. impervious.
B. interrupting.
C. irrelevant.
D. tangential.
E. impersonal.
Answer:
Subscribing to the fallacy of catastrophic expectations can lead to
A. self-fulfilling prophecies.
B. erroneous perception checking.
C. reflected appraisals.
D. physiological noise.
E. both c and d above.
Answer:
The story in your text about six men from Indostan illustrates
A. the phenomenon called “culture shock.”
B. the way people tend to punctuate a series of events differently.
C. the “Pillow Method” applied to resolve a problem.
D. different interpretations depending on point of view.
E. self-serving bias.
Answer:
Communication climates are a function of
A. the way people feel about one another.
B. the tasks people perform.
C. individual personality characteristics.
D. Gibb’s functional theories.
E. time, place, and context.
Answer:
Imagine you’ve been listening for some time to a friend talk about whether or not to
drop out of school. Which is the best helping paraphrase response?
A. “You’re confused because there are as many reasons to stay as there are to leave,
right?”
B. “Which alternative sounds best to you?”
C. “When you’re this confused, it’s best to go with your heart.”
D. “You do sound mixed up. Maybe you ought to hold off making a decision for a
while.”
E. “Tell me more. I think we can get to the bottom of this if we talk it out. I’m
listening.”
Answer:
All of the following are true about conflict, except
A. conflict is natural.
B. every relationship of any depth at all has conflict.
C. conflict can be beneficial.
D. people typically have similar conflict styles.
E. b and d
Answer:
Integrated communicators express themselves in skillful ways because
A. their communication is a self-conscious act.
B. they have had more experience.
C. they have internalized effective behavior.
D. skills are basic to communication.
E. others help them out.
Answer:
A confirming response may
A. criticize the other.
B. agree with or acknowledge the other.
C. reveal deception.
D. recognize manipulation.
E. control the other.
Answer:
Two friends communicating face to face would most likely be
A. taking turns sending and receiving messages.
B. primarily sending messages.
C. primarily receiving messages.
D. sending and receiving messages at the same time.
E. neither sending nor receiving messages.
Answer:
The term that refers to men and women possessing a mixture of traits that have
previously been considered exclusively masculine or feminine is
A. chauvinistic.
B. adaptable.
C. rhetorically sensitive.
D. androgynous.
E. analogous.
Answer:
According to Chapter One, all of the following are attributes needed to communicate
successfully with people from different cultures except
A. motivation
B. tolerance for ambiguity
C. friendliness
D. open-mindedness
E. knowledge and skill
Answer:
Shannon says that she works out in the evenings instead of the afternoons because
Roger is always late coming home from work. Roger says he doesn’t bother to rush
home from work because Shannon is always working out. This process of organizing
the series of events in different ways is called
A. punctuation.
B. interpretation.
C. perceptuation.
D. conjugation.
E. intrepidation.
Answer:
According to your text, the process of getting to know others by gaining more
information about them is called
A. initiating
B. approach behavior
C. networking
D. uncertainty reduction
E. All of these choices are correct.
Answer:
Paraphrasing is valuable in responding to critics because
A. the intensity of the attack is often reduced when a complaint is acknowledged.
B. the critic knows then that he/she is right.
C. important information can be learned.
D. All of these answers are correct.
E. a and c
Answer:
“This was a rotten idea” is an example of self-disclosure at which of the following
levels?
A. cliché
B. fact
C. opinion
D. feeling
E. interpretation
Answer:
When you think it is not just desirable but vital to get the acceptance of virtually every
person, you are falling for the fallacy of
A. perfection.
B. causation.
C. approval.
D. shoulds.
E. overgeneralization.
Answer:
Studies of intimate and aggressive relational conflict styles find that
A. the pattern partners choose may reveal a great deal about the kind of relationship
they have chosen.
B. the intimate-nonaggressive style fails to handle problems.
C. intimate-aggressive partners avoid conflicts.
D. intimacy and aggression are opposites and thus not productive topics for study.
E. intimacy and aggression work best in symmetrical relationships.
Answer:
According to research findings about defensiveness, when one person in a dyad acts in
a defensive manner
A. a counterattack is appropriate.
B. the partner will be supportive.
C. a defensive spiral usually results.
D. perceptions are not realistic.
E. self-disclosure usually takes place.
Answer:
Succinctness in language is most extreme in cultures where
A. silence is valued.
B. the language system is limited.
C. more than one language is spoken.
D. verbal fluency is admired.
E. the use of equivocation is high.
Answer:
The higher levels of anxiety about speaking out in countries such as China, Korea, and
Japan indicate that
A. shyness is a problem in some cultures.
B. reticence is valued in these cultures.
C. assertiveness has not been taught correctly.
D. the individualistic identity is better than the collective one.
E. children are not taught public speaking in these countries.
Answer:
“Sure it’s unfair. But you shouldn’t let that stop you. Life is unfair, so you’re crazy to let
it bother you.” This statement is what type of response?
A. supporting
B. judging
C. questioning
D. paraphrasing
E. parroting
Answer:
When you believe that a worthwhile communicator should be able to handle every
situation with complete confidence and skill, you are falling for the fallacy of
A. perfection.
B. causation.
C. approval.
D. shoulds.
E. overgeneralization.
Answer: