People who are well-acquainted are less likely to misunderstand each other than
relative strangers.
Answer:
The far range of social distance is usually the distance used when salespeople and
customers talk.
Answer:
One study of deception determined that the average lie rate was 5 fibs every 10
minutes of conversation.
Answer:
Some individuals view themselves more favorably than what the real facts indicate.
Answer:
Communicators who pause and speak quietly are viewed just as confident as those who
speak loudly and without hesitations.
Answer:
Dialectical tensions arise when a relationship is new and tend to disappear after the
first two years.
Answer:
Changing your vocal intonation pattern is one way to regulate a conversation.
Answer:
Intimacy is closely linked to life satisfaction.
Answer:
It is quite possible to have a wide range of relationships with coworkers, roommates
and even family members without having much intimacy at all.
Answer:
What conflict style to choose should be determined by the style you are most
comfortable using.
Answer:
Communication accounts for as much as 80 percent of the difference between
satisfying and unsatisfying relationships.
Answer:
Luckily, communication from others does not affect our self-concept.
Answer:
Identical foods can actually taste different to various individuals.
Answer:
The dialectical tension strategy couples use when they choose one end of the
dialectical spectrum at some times and the other end at other times is called
segmentation.
Answer:
Interruptions are one characteristic of stage-hogging.
Answer:
All appropriate self-disclosure leads to liking.
Answer:
The approach to handling emotions described in your text involves talking yourself out
of feeling unnecessarily bad.
Answer:
Just recognizing the other person isn’t enough to be considered confirming.
Answer:
The strongest factor on why people disclose seems to be how well they know the other
person.
Answer:
A controlling message can be verbal or nonverbal.
Answer:
Our concept of self is shaped by the culture in which we have been reared.
Answer:
Affinity is defined as the degree to which people like or appreciate one another.
Answer:
Self-disclosure of personal thoughts and feelings may be inappropriate and risky in the
work setting.
Answer:
When you are paraphrasing, you need to repeat what the speaker has said word for
word.
Answer:
Pupil dilation can be a sign of interest.
Answer:
The text advises that we shouldn’t acknowledge our strengths because we will develop
overly positive, distorted self-concepts.
Answer:
When coping with criticism, it isn’t a good idea to ask what else is wrong because it
just brings up too much material to handle at one time.
Answer:
All communication behavior is aimed at making impressions.
Answer:
Research suggests that most people remember about 60 percent of what they hear
immediately after hearing it.
Answer:
It is possible to have a more favorable image of yourself than the objective facts or the
opinions of others warrant.
Answer:
Probably the most important cultural factor in shaping attitudes toward conflict is an
orientation toward individualism or collectivism.
Answer:
Many of our debilitative feelings come from
A. our genetic make-up.
B. our emotional memory.
C. the beliefs we hold about events.
D. a and c.
E. All of the above are sources of debilitative feelings.
Answer:
Jenny says, “Beth, I’m really upset about how we divide the cooking chores.” Beth
retorts, “Speaking of cooking, my secretary brought in great cookies today.” Beth’s
response is an example of a(n)
A. impervious response.
B. interrupting response.
C. irrelevant response.
D. impersonal response.
E. tangential response.
Answer:
According to research, which of the following statements accurately characterizes the
reading “Friends With Benefits, and Stress Too?”
A. The relationship itself usually becomes an unstated taboo topic.
B. Sex and friendships almost always do not mix well.
C. Neither partner has any fear of developing more serious feelings.
D. Neither partner has any fear that feelings will go unreciprocated.
E. One-half of these relationships develop into full-scale romances.
Answer:
The Sapir-Whorf hypothesis is the best known declaration of
A. convergence.
B. linguistic relativism.
C. identity.
D. emotive theory.
E. pragmatism.
Answer:
____ is the term described in the text as the process of managing and sometimes
suppressing emotions.
A. rumination
B. reappraisal
C. rational emotive therapy
D. emotion labor
E. none of the above
Answer:
What’s missing from this perception check? “When you didn’t do the grocery shopping
today like you usually do, I figured you weren’t feeling good or were mad at me.”
A. It doesn’t describe behavior.
B. It has only one interpretation.
C. It doesn’t request clarification.
D. It is too specific.
E. Nothing is missing from this perception check.
Answer:
The process whereby the self-concept develops due to the way we believe others see us
is called
A. reflected appraisal.
B. social comparison.
C. feedback.
D. other-imposed prophecy.
E. distortion.
Answer:
____ can be used in the workplace to promote harmony, save face and make points that
can’t be expressed overtly.
A. specificity
B. behavioral descriptions
C. strategically ambiguous speech
D. fact-inference confusion
E. powerless speech
Answer:
When people deliver subtle aggressive messages involving feelings of resentment,
anger, or rage that they aren’t able or willing to express directly, they are engaging in
what psychologist George Bach calls
A. defense arousal.
B. nonverbal conflict.
C. pseudo-messages.
D. crazymaking.
E. one-up conflict resolution.
Answer:
In the Chapter Nine “Communication Transcript,” Ramon discloses to his boss, Julie.
Which of the following guidelines for self-disclosure did Ramon seem to ignore as he
talked with her?
A. Ask yourself if the risk of disclosure is reasonable.
B. Determine if the self-disclosure is relevant to the situation at hand.
C. Decide if the other person is important to you.
D. Select the appropriate amount and type of self-disclosure.
E. Ramon ignored all of the guidelines.
Answer:
Social exchange theory suggests that we often seek out people who can give us
A. rewards greater than or equal to the costs we encounter in dealing with them.
B. more self-esteem.
C. relational rewards rather than physical ones.
D. something in exchange for what we give them.
E. both relational and physical things without demanding anything of us.
Answer:
Two things that distinguish facilitative feelings from debilitative ones are
A. emotions and behavior.
B. interpretation and intention.
C. longevity and interpretation.
D. intention and intensity.
E. intensity and duration.
Answer:
According to the text, which of the following is good advice about self-disclosure?
A. Wait for the other person to open up before you do.
B. The more self-disclosure, the better.
C. Self-disclosure is most productive when delivered in a constructive manner.
D. Most relationships are characterized by almost constant amounts of self-disclosure.
E. It’s best to accompany each piece of negative self-disclosure with a compliment to
soften any hurt.
Answer:
Maslow’s hierarchy of needs is important to the study of interpersonal communication
because
A. we all have needs.
B. we can’t understand our needs without communication.
C. communication is usually necessary to meet each level of need.
D. communication was Maslow’s greatest need.
E. the need for communication is the sixth “hidden” need.
Answer:
In the “Accidental Tourist” Communication Transcript from your text, Macon and
Muriel’s discussion had problems because
A. they couldn’t agree about the importance of math skills.
B. Macon didn’t show enough immediacy cues like eye contact when talking.
C. Macon stuck only to the content level of the conversational messages.
D. Muriel and Macon communicated too much.
E. Macon wanted relational control over Muriel.
Answer:
According to the text, we are usually attracted to people who
A. like us.
B. are high self-disclosers.
C. are perfect.
D. approve of us even in ways we know are inaccurate.
Answer:
At which step in the win-win, collaborative process would brainstorming be
appropriate?
A. Identify your problem and unmet needs.
B. Negotiate a solution.
C. Make a date.
D. Describe your problem and needs.
E. Consider your partner’s point of view.
Answer:
The semantic misunderstanding illustrated in the song “What Kind of Gone” best
relates to which of the following?
A. equivocation
B. relative language
C. emotive language
D. fact-opinion confusion
E. static evaluation
Answer:
According to the text, all of the following are strategies that couples use to kept their
relationships satisfying except
A. positivity.
B. social networks.
C. openness.
D. dividing chores equally.
E. assurances
Answer:
Being able to pick out your sister’s comments from a babble of voices at a party
illustrates the organizational principle of
A. figure-ground organization.
B. alternative patterning.
C. perceptual freezing.
D. selection of empathetic other.
E. attention to the irritating.
Answer:
When you try to reflect the underlying theme in a statement, you are engaging in
A. judging.
B. questioning.
C. paraphrasing.
D. prompting.
E. pseudolistening.
Answer:
“I’m here if you need me” is an example of what type of listening response?
A. prompting
B. supporting
C. understanding
D. judging
E. helping
Answer:
In order to understand another person’s perception of a problem, it is necessary to
A. assume that person’s social role.
B. spend time in that person’s culture or subculture.
C. experience that person’s physiological differences.
D. all of the above
E. none of the above
Answer:
When Lynn tells her husband, “I’d really like to go out to dinner more often,” instead of
saying, “Our best friends go out to dinner every week,” she is being ____ rather than
____.
A. spontaneous, strategic.
B. provisional, certain.
C. equal, superior.
D. empathetic, neutral.
E. problem-oriented, controlling.
Answer:
The steps in the perception process are
A. initial, intermediate, final.
B. assumption, experience, expectation.
C. physical, psychological, experimental.
D. selection, organization, interpretation.
E. response, action, interaction.
Answer:
Self-talk
A. can be facilitative or debilitative.
B. can determine how you feel.
C. includes identifying an event, your thought, and feeling.
D. allows you to have control over how you feel.
E. All of the above
Answer:
The advantage of paraphrasing to help is that
A. you can help the problem-holder to sort out the problem.
B. you can suggest the solution that’s best for your partner.
C. you can point out your partner’s good ideas.
D. you can share your own experiences and ideas.
E. All of these answers are correct.
Answer:
If you want to change your self-concept, you should
A. have realistic expectations and perceptions.
B. ask others to send you only positive messages.
C. take yourself less seriously.
D. It is not possible to change the self-concept.
Answer:
The strategy where communicators respond to one end of the dialectical spectrum and
ignore the other is
A. denial
B. disorientation
C. alternation
D. segmentation
Answer:
Which is an example of “psychological noise” as defined in your text?
A. the sound of a lawn mower just outside your window
B. the smell of smoke drifting into the room you are in
C. feeling embarrassed about a mistake you made
D. a light flickering on and off during a lecture
E. feeling tired in a meeting
Answer:
Research of male and female intimacy styles shows that
A. differences are not as great as originally thought.
B. women disclose more than men.
C. women disclose more personal information than men.
D. men grow close by doing things together.
E. All of these answers are true.
Answer: