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Hints are more direct than equivocal statements.
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Selection is an objective process.
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The emotional tone of a relationship is called the communication climate.
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In social transactions, the higher status person is generally the more rigid,
tense-appearing one, whereas the one with lower status is usually more relaxed.
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Interpersonal experiences can shape your personality.
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Since the face and eyes are probably the most noticed parts of the body, their nonverbal
messages are easier to read than other parts of the body.
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When people express hostility in obscure ways, "passive aggression" occurs.
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Academic background is the best predictor of the ability to detect and interpret
emotional expressions.
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Those with good nonverbal communication skills benefit in a number of areas,
including career success and popularity.
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It is possible for a business partnership to move to a bonding stage.
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The best way to develop a positive interpersonal relationship is usually to begin that
relationship by revealing a great amount of highly personal information about yourself.
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Stating your intentions is an important element of a clear message.
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Differentiation in relationships is always negative, since it is part of the "coming apart"
process.
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Sympathy is the ability to experience the world from another's point of view.
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Using too few gestures does not indicate a mixed message like using too many gestures
does.
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Good listening involves paying attention to nonverbal cues as well as the actual spoken
words.
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All emotions are caused by self-talk.
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A win-win, collaborative approach might be beneficial, but it isn't very realistic to use
due to its detail and complicated structure.
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"I" language offers a more accurate and less provocative way to express a complaint.
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Intimacy can come from intellectual sharing.
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College students who kept diaries of their relationships reported that they took part in
about 10 arguments per week.
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Research shows that most lies are told for the benefit of the recipient.
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The initiating stage of interpersonal relationships is usually brief.
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Emotions show most clearly in different parts of the face.
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One of the primary reasons we don't express emotions is that we don't recognize when
they occur.
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Male-male relationships involve less disclosure than male-female relationships.
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A spiral is always negative.
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The face you try to show to others is called the perceived self.
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Within the United States, the amount of disclosure is the same from one group to
another.
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High-level abstractions can be useful as verbal shorthand between two people who
know each other well.
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Equivocation can prevent the teller from feeling guilty.
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The Gibb categories define behaviors that can improve or hurt the communication
climate.
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The experimenting stage of interpersonal relationships is characterized by small talk.
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Some of the characteristics that make relationships more interpersonal than impersonal
are
A. frequency and proximity of communication.
B. quantity over quality.
C. how important the content of talk is to both of you.
D. uniqueness, irreplaceability, and interdependence.
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Studies of nonverbal communication across cultures reveal that
A. smiles and laughter are a universal signal of positive emotions.
B. sour expressions convey displeasure in some cultures and pleasure in others.
C. the expression of feelings is discouraged in most cultures.
D. all facial expressions are inborn.
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In a survey of conflict views of college men and women, women were described as
being
A. more concerned with maintaining the relationship during a conflict.
B. more concerned with power in the conflict.
C. more interested in the content of the conflict.
D. more ego-involved in the conflict than men.
E. All of these answers are correct.
Answer:
People who subscribe to the fallacy of perfection believe
A. everyone is perfect except them.
B. there's no point in striving for perfection since it is unattainable.
C. a worthwhile communicator should be able to handle any situation with complete
confidence and skill.
D. perfection requires much practice.
E. only professors are perfect.
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An indicator of deception is
A. inconsistency
B. low rate of speech
C. more speech errors
D. higher vocal frequency
E. All of these choices are correct may be indicators of deception.
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Which of the following statements is a fact?
A. "It's clear you shouldn't have said that."
B. "Fact number one: you said a dumb thing."
C. "It's a fact that playing mind games always backfires."
D. "I heard you tell Tim you weren't interested."
E. "You should have thought about the result of saying you weren't interested before
you opened your mouth."
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Studies of nonverbal posture behaviors have found that
A. we are generally unaware of posture.
B. different facial expressions help posture interpretation.
C. we should use unambiguous postural cues.
D. tension and relaxation of muscles can indicate status differences.
E. posture is not important to body image.
Answer:
People who have high self-esteem
A. expect to be accepted by others.
B. have less of a need to work hard for people who demand high standards.
C. are unable to defend themselves against negative comments.
D. don't perform well when being watched.
Answer:
A spiral
A. is a reciprocating communication pattern.
B. can be escalatory or de-escalatory.
C. rarely goes on indefinitely.
D. reinforces the principle that "what goes around comes around."
E. All of these answers are correct.
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"You are such a couch potato" is an example of what Gibb defense-arousing behavior?
A. evaluation.
B. control.
C. strategy.
D. neutrality.
E. superiority.
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The assertive message format
A. should be worded to suit your own style of communication.
B. may require you to repeat a part to ensure the other person's understanding.
C. may be delivered in mixed order of the elements.
D. can combine two or more elements in a single phrase.
E. All of these answers are correct.
Answer:
The "Meetings Going 'Topless'" reading describes how some Silicon Valley firms
A. train employees how to listen better by increasing eye contact
B. have increased productivity through increased use of personal media devices
C. have banned laptops and other personal media devices from meetings
D. have improved the listening environment with use of a "Talking Stick"
E. none of the above
Answer:
Nonverbal evidence of lying is most likely to occur when the deceiver
A. has no strong feelings about the deception.
B. has not rehearsed the deception.
C. does not feel anxious or guilty about the lies.
D. has lack of emotional involvement with the deception.
E. doesn't know people are watching.
Answer:
Just for fun, you flirted with an attractive person at a party last night. You know your
partner is hurt, so you arrange a dinner at a favorite restaurant. You are most likely
using the defense mechanism of
A. compensation.
B. rationalization.
C. apathy.
D. displacement.
E. none of the above.
Answer:
When we study semantic rules, we learn that
A. words mean a lot in and of themselves.
B. understanding occurs as a result of users agreeing on the same meanings for words.
C. words typically can be interpreted in only one way.
D. meanings rest more in words than in the people who use them.
E. All of these choices are true about semantic rules.
Answer:
All of the following would be included in a good definition of empathy except:
A. It involves taking the other's perspective.
B. It includes concern for the other person.
C. It requires a sense of the other person's feelings.
D. It can't be totally achieved.
E. It requires that your opinions match those of the other person.
Answer:
The many ways the voice communicates¾including tone, speed, pitch, number and
length of pauses, volume, etc. ¾are called
A. paralanguage.
B. vocalics.
C. noncommunicators.
D. nonvocals.
E. proxemics.
Answer:
If others start criticizing you, one productive way to respond is to
A. tell them to stop the criticism.
B. point out that criticism is not productive.
C. criticize them to show them how it feels.
D. ask for more specifics about what the criticism involves.
E. just back off; there's no effective way to deal with this kind of "no-win" situation.
Answer:
"I was feeling trapped" is communication that characterizes what dialectical tension?
A. connection-autonomy
B. openness-privacy
C. predictability-novelty
D. win-lose
E. None of these choices are correct.
Answer:
Relational dimensions of a message
A. are all that matter
B. make statements about how the parties feel toward one another.
C. are usually expressed verbally rather than nonverbally.
D. Both of the above
E. None of the above
Answer:
The theory that describes the different ways we listen (mindfully or mindlessly) is
called ____.
A. selectivity theory
B. dual-process theory
C. listening fidelity
D. unconditional positive regard
E. none of the above
Answer:
A lie may be considered acceptable when
A. the lie is mutually advantageous.
B. it helps us avoid embarrassment.
C. we expect another to lie.
D. we've asked another to lie.
E. All of these answers are considered acceptable.
Answer:
According to your text, the word "can't" often serves to
A. let others share control in the relationship.
B. help us accept our limitations.
C. create a self-fulfilling prophecy.
D. express equality through our humanity.
Answer:
An empty feeling in the pit of your stomach, tense muscles, and headaches are
examples of the emotional component labeled
A. nonverbal reactions.
B. cognitive interpretations.
C. physiological factors.
D. rational-emotive therapy.
E. environment.
Answer:
The stage where a couple might come up with "our song" is
A. initiating
B. experimenting
C. intensifying
D. integrating
E. bonding
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The design and environment of rooms
A. communicate information about the owner's personality.
B. shape the interaction that takes place there.
C. communicate information about the interests of the owner.
D. b and c above
E. All of these choices are correct
Answer:
Molly asks her mother if she'll help her go through her wardrobe to see what needs to
be thrown out. Her mother replies, "Throwing out things is a great idea; help me with
cleaning out this refrigerator, won't you?" This reply is an example of a(n)
A. impervious response.
B. interrupting response.
C. irrelevant response.
D. tangential response.
E. impersonal response.
Answer:
All of the following are reasons why it's impossible to listen well all the time except
A. message overload.
B. rapid thought.
C. lack of training.
D. faulty assumptions.
E. message importance.
Answer:
"You didn't like that restaurant, did you?" is an example of a question that
A. traps the speaker.
B. makes a statement.
C. carries a hidden agenda.
D. seeks a correct' answer.
E. is based on an unchecked assumption.
Answer:
All of the following are physiological factors shaping perception except:
A. the senses.
B. age and health.
C. fatigue.
D. ethnicity.
E. hunger.
Answer:
Talk is viewed as desirable and useful for both task and social purposes in
A. Western culture.
B. Asian culture.
C. upper- and middle-class groups.
D. older people.
E. all of the above.
Answer:
The "Looking at Diversity" reading about the ways Zuni and Anglo cultures deal with
emotion expression indicates that
A. Anglos don't show love as much as Zunis.
B. Zunis emphasize listening over talking.
C. Zunis encourage their children to freely express intense emotions.
D. Zunis feel emotions less intensely than Anglos.
E. all of the above were mentioned by the reading.
Answer:
Each of the following is an example of an emotionally counterfeit statement except
A. I feel like going to a movie.
B. I'm bored and I want to go to a show.
C. I feel we've been seeing too much of each other and want to break-up.
D. I feel that you are driving too fast.
E. All are emotionally counterfeit statements.
Answer:
