Being a male or female makes little difference in how others communicate with us.
Answer:
Much of the awkwardness that comes with first using “I” language is due to its
unfamiliarity.
Answer:
In a symmetrical conflict style, the partners use different but mutually reinforcing
behaviors.
Answer:
“Talking a problem out” can be helpful in clarifying your beliefs, opinions, thoughts,
attitudes and feelings.
Answer:
Men are more likely than women are to reveal their strengths.
Answer:
According to your text, we are more attracted to people who are good at what they do
but admit their mistakes.
Answer:
Most text, instant, and e-mail messages are now able to present nonverbal cues about a
speaker’s feelings that are equivalent to face-to-face encounters.
Answer:
Your personality makes little difference in the way you experience and communicate
emotions.
Answer:
Studies show that people from the United States are more disclosing than members of
any culture studied.
Answer:
When you decide to acknowledge an accurate criticism, an apology is also necessary.
Answer:
People who are confident that others support their presenting selves prefer mediated
communication over face-to-face interaction.
Answer:
Hearing occurs when the brain reconstructs electrochemical impulses into a
representation of the original sound and then gives them meaning.
Answer:
Research shows that linguistic differences are more often a function of gender roles
than they are of biological sex.
Answer:
In impersonal communication we treat others as unique individuals.
Answer:
Silence is never an appropriate alternative to self-disclosure because it indicates a lack
of interest in the relationship.
Answer:
An inconsistency between two conflicting pieces of information, attitudes or behavior
is called displacement.
Answer:
An issue of the International Journal of Listening indicates that listening skills are
crucial in contexts such as education, health care, and business, but not necessarily in
religion.
Answer:
To be effective, an “I” statement must include all four elements, in the order described
in your textbook.
Answer:
Endorsement is the strongest type of confirming message.
Answer:
Children whose parents helped them learn to express emotions are at a lower risk for
behavioral problems.
Answer:
Relational messages are frequently nonverbal.
Answer:
A shared relational narrative is the reason that some couples say they are happily
married when the facts would indicate otherwise.
Answer:
True empathy requires that you agree with the other person’s opinions.
Answer:
The assertive message format should always be used in the order given in your text for
best results.
Answer:
Reappraisal is the same thing as denying your feelings.
Answer:
Research shows that transgressors who have been forgiven are less likely to repeat their
offenses than those who have not received forgiveness.
Answer:
Your text defines communication competence as effective communication where one’s
goals are achieved in a way that, ideally and in most cases, maintains or enhances the
relationship in which it occurs.
Answer:
The self-serving bias illustrates our tendency to judge others more charitably than
ourselves.
Answer:
Gestures can be intentional or unintentional.
Answer:
Feeling sad when a close friendship changes or ends is an indicator that interpersonal
relationships are irreplaceable.
Answer:
Researchers have found that “I/we” combinations have a good chance of being
received favorably.
Answer:
The most common form of acknowledgement is listening.
Answer:
When sharing your feelings, it’s not necessary to accept responsibility for them because
so often others cause them.
Answer:
Nonverbal communication plays a less important role in identity management than
verbal communication.
Answer:
Turning words into numbers helps make them more concrete and specific.
Answer:
Asking someone, “What’s your major?” is an example of uncertainty reduction in the
experimenting stage.
Answer:
Liking or loving is a better predictor of relational satisfaction than respect.
Answer:
Whereas acknowledging others means you are interested in their ideas, endorsement
means that you agree with them.
Answer:
People will always respect and like you more if you go out of your way to please
them.
Answer:
You want to let a close friend know how much she/he means to you in a way that is
sincere and doesn’t embarrass either of you. Following the advice on communication
competence in your text, you would
A. follow the approach that you saw another friend use successfully, assuming it would
work for you.
B. avoid sending any message until you were sure it would be well received.
C. try to follow exactly the approach you used successfully with others in the past.
D. react in the way that first occurred to you.
E. consider a variety of alternatives, choosing the one that you think will be most
successful under these circumstances.
Answer:
Highly abstract language can lead to which of the following problems?
A. stereotyping
B. misunderstandings
C. blanket judgments
D. confusion
E. All of these choices are correct
Answer:
“I’m pretty sure that smoking isn’t permitted here,” is an example of
A. lying.
B. equivocating.
C. hinting.
D. self-disclosure.
E. social penetration.
Answer:
Conflicting desires for both intimacy and the lack of it in an interpersonal relationship
lead to the
A. connection-autonomy dialectic.
B. cohesion-revolt dialectic.
C. predictability-novelty dialectic.
D. openness-privacy dialectic.
Answer:
Whenever we discuss a relationship with another, we are
A. arguing
B. improving our relationship
C. self-disclosing
D. metacommunicating
E. receiving double messages.
Answer:
Exaggerated beliefs associated with a perceptual categorizing system are
A. role constructs.
B. self-judgments.
C. white lies.
D. subcultural translations.
E. stereotypes.
Answer:
When two opposing or incompatible forces exist simultaneously in an interpersonal
relationship, the struggle to achieve these opposing goals creates what is called a
A. collectivistic tension.
B. differentiating end state.
C. counterfeit goal state.
D. dialectical tension.
E. proximity problem.
Answer:
Lynn shrugs her shoulders in response to Lisa’s question. Lynn is using a function of
nonverbal communication known as
A. regulating
B. accenting
C. substituting
D. complementing
E. repeating
Answer:
What’s missing from this perception check? “When you didn’t call me when you said
you would, I thought you might have forgotten or were mad at me. What happened?
A. It doesn’t describe behavior.
B. It has only one interpretation.
C. It doesn’t request clarification.
D. It is too wordy.
E. Nothing is missing from this perception check.
Answer:
Identity and communication are related in that we
A. gain an idea of who we are from the way others communicate with us.
B. are drawn to communicators who test and challenge our identity.
C. find others’ identities become our own through communication.
D. control communication with our identity.
Answer:
“I’ve never been out of this state” is an example of self-disclosure at which of the
following levels?
A. cliché
B. fact
C. opinion
D. feeling
E. interpretation
Answer:
All of the following are true about the voice and communication except:
A. Communicators who speak loudly and without hesitations are viewed as more
confident than those who pause and speak quietly.
B. Younger-sounding communicators whose language is accent-free are rated as more
competent than older-sounding communicators.
C. Some vocal factors influence the way a speaker is perceived.
D. Accents that identify a speaker’s membership in a group lead to more positive
evaluations of that person if the group is a prestigious one.
E. People with more attractive voices are rated more highly than those with less
attractive voices.
Answer:
All of the following are behavioral descriptions except
A. “I notice you’re frowning.”
B. “I saw you walk out of the party.”
C. “Your behavior tells me you’re angry.”
D. “You’ve shouted the last three times we’ve discussed money.”
E. “You haven’t said ‘I love you’ in over a week.”
Answer:
A consequence statement can describe
A. what happens to you, the speaker.
B. what happens to the person you’re addressing or to others.
C. why you’re bothered or pleased by another’s behavior.
D. what happens without moralizing about it.
E. All of these answers are correct.
Answer:
All of the following statements are true except:
A. The eyes can communicate positive and negative attitudes.
B. Nonverbal messages of the face and eyes are the easiest to read.
C. Even the pupils of the eyes can communicate messages.
D. The eyes can indicate dominance and submission.
E. The eyes send involvement messages.
Answer:
Avoiding is sometimes an appropriate style to choose when
A. the issue is temporary or minor.
B. speaking up might cause physical harm.
C. the relationship isn’t worth the effort.
D. a and b are correct.
E. All of these answers are correct.
Answer:
The environments that communicators occupy are
A. fields of experience that affect how they understand others’ behavior.
B. gaps that make common understanding impossible.
C. the places where they stand or sit when they communicate.
D. the attitudes they have about nature.
E. the space that they require to communicate effectively.
Answer:
In one study of 130 subjects who kept track of the truthfulness of their everyday,
conversational statements,
A. 25 percent of these statements proved to be totally honest.
B. 38.5 percent of these statements proved to be totally honest.
C. 55.5 percent of these statements proved to be totally honest.
D. 66 percent of these statements proved to be totally honest.
E. 75 percent of these statements proved to be totally honest.
Answer:
A research study found that college students use the following relational maintenance
strategies most in email:
A. openness and social networks
B. social networks and sharing tasks
C. positivity and assurances
D. openness and assurances
E. sharing tasks and openness
Answer:
Which is an example of “noise” as the term is defined in your text?
A. someone tapping a pencil while you’re trying to talk
B. a headache that interferes with you listening
C. feelings of anger directed toward a partner
D. preoccupation with another topic during a lecture
E. All of the above
Answer:
John and Valerie have an agreement that he will call to tell her when he will be late
from work so she won’t worry. When he forgets, Valerie is upset because of what type
of transgression?
A. minor
B. significant
C. relational
D. deliberate
E. incremental
Answer:
In the “Looking At Diversity” reading, Marilyn Jorgensen recommends which of the
following strategies when working with people from a different cultural background?
A. Face conflict head on, and get to the bottom of any conflicts right away.
B. Slow down and adopt an attitude of curiosity.
C. Show genuine interest in the other person.
D. Both b and c
E. None of the above
Answer:
Syntactic rules of language govern
A. the grammar of a language.
B. the ways in which speakers respond to symbols.
C. the words that become slang.
D. the creation of new tactics.
E. the way that semanticists create meaning.
Answer:
All of the following are involved in learning to perform communication skills
effectively except
A. awareness.
B. prowess.
C. awkwardness.
D. skillfulness.
E. integration.
Answer:
Facilitative feelings
A. are emotional counterfeits.
B. happen only when you feel good.
C. keep us from communicating effectively.
D. contribute to effective functioning.
E. are more common in other cultures.
Answer:
Revealing multiple feelings means
A. mixing up all the feelings you have.
B. expressing more than one feeling.
C. sharing what you feel and what your partner feels, too.
D. all of the above.
E. none of the above.
Answer:
Of the following, what is not a category of relational transgressions?
A. minor vs. significant
B. one-time vs. incremental
C. deliberate vs. intentional
D. social vs. relational
E. open vs. private
Answer:
Gene is in a great mood when he calls Laura. However, she is in a funk from a stressful
day at work. After a brief chat Gene hangs up the phone feeling discouraged. This is an
example of
A. emotional recognition.
B. emotional memory.
C. emotional contagion.
D. emotional detachment.
E. none of the above.
Answer:
“I really like Mark” is an example of self-disclosure at which of the following levels?
A. cliché
B. fact
C. opinion
D. feeling
E. interpretation
Answer:
The kind of person you believe yourself to be is called the
A. perceived self.
B. desired self.
C. presenting self.
D. myth of self.
E. transient self.
Answer: