Men discuss with other men the same conversation topics that women discuss with
other women.
Answer:
An environment refers only to the physical location where someone is when
communicating.
Answer:
Your text argues that the complete and open expression of emotions is one key to
positive relationships.
Answer:
The fallacy of causation is based on the irrational belief that emotions are caused by
others rather than by one’s own self-talk.
Answer:
One experiment from your text on prejudice perceptions showed that females were
more likely than males, and whites more likely than blacks, to label an action as
prejudiced.
Answer:
Research indicates that people from warmer climates are more emotionally expressive
than people from cooler climates.
Answer:
Personality traits are largely a result of genetics rather than of socialization.
Answer:
Some scholars assert that conflict style is often determined simply by a person’s
biological makeup.
Answer:
Research suggests that agreeing with a fact when criticized is highly effective in
restoring a damaged reputation with the critic.
Answer:
Dialectical tensions exist in relationships when two incompatible forces or pressures
exist at the same time.
Answer:
Participating in experiments, such as the one in your text about age simulation, is one
way to build empathy and increase cognitive complexity.
Answer:
Women use more indirect and elaborate ways of talking than men do.
Answer:
According to your text, mediated communication can actually promote and reinforce
other forms of communication, such as face-to-face.
Answer:
One advantage of paraphrasing a critic’s comments is that the intensity of the attack
may be reduced.
Answer:
You shouldn’t have to repeat the assertive message format if you express yourself
clearly in the first place.
Answer:
Speech can build and demonstrate solidarity with others.
Answer:
Supporting listening responses allow you to tell the other person how you think he/she
feels.
Answer:
Partners tend to view one another as more attractive over time.
Answer:
In office cubicles, occupants who face out (rather than in) send the message that they’re
open to communication.
Answer:
Pupil dilation is a more reliable leakage clue than are facial expressions, which can be
better monitored by the deceiver.
Answer:
You should avoid making disclosing statements that contain negative messages.
Answer:
Children whose parents use more confirming messages tend to have higher self-esteem
and less stress.
Answer:
The transactional model of communication suggests that communicators usually send
and receive messages simultaneously.
Answer:
The text argues that an ailment may have a strong impact on how you relate to others.
Answer:
Nonverbal messages are less ambiguous than verbal messages.
Answer:
The self-concept is extremely resistant to change.
Answer:
All self-disclosure is reciprocal.
Answer:
More people quit their jobs due to workplace conflicts than for any other reason.
Answer:
An older professor who forgets what it was like to be a student when he teaches is an
example of how differing environments in the classroom can make understanding
difficult.
Answer:
Commitment is only important in some types of interpersonal relationships.
Answer:
Sarah’s self-esteem has been shattered since she lost her job four months ago.
Reappraising the event as an opportunity to find a new career can help her alter the
debilitating emotion that prevents her from effective functioning.
Answer:
Language can shape our perceptions of the world.
Answer:
Rapid thought is a factor in why we don’t listen better because we can understand
speech faster than the other person speaks.
Answer:
Patterns of eye contact are fairly consistent across cultures.
Answer:
Anger can be either a facilitative or debilitative emotion.
Answer:
We are influenced more by subtle stimuli rather than obvious ones.
Answer:
One good measure of happiness is how well the level of disclosure matches the
expectations of communicators.
Answer:
The term ‘self-concept” refers to
A. the sum of one’s physiological, social, and psychological attributes as perceived by
an impartial observer.
B. the way an individual believes others perceive her/him.
C. the total of an individual’s beliefs about his/her physical characteristics, intelligence,
aptitudes, and social skills.
D. the sum of one’s psychological, social, and physical attributes as perceived by a
significant other.
E. none of the above.
Answer:
Jill still thinks of herself as a struggling student although as a college student her GPA
is a 3.5. This is an example of
A. self-monitoring.
B. self-fulfilling prophecy.
C. cognitive conservatism.
D. myth of perfection.
E. distorted feedback.
Answer:
Frowning, sweating, and a sudden change in vocal pitch are all emotional changes
classified as
A. proprioceptive stimuli.
B. nonverbal reactions.
C. cognitive interpretations.
D. physio-emotional changes.
E. all of the above.
Answer:
All of the following are defense mechanisms except
A. verbal aggression.
B. compensation.
C. displacement.
D. apathy.
E. endorsement.
Answer:
How could you improve this perception-checking statement? “When you gave me an F
on my essay, I figured you hated me. Right?”
A. Describe behavior.
B. Give another interpretation.
C. Request clarification.
D. Say less.
E. It is great as a perception-checking statement just the way it is.
Answer:
Of the following, what is not characteristic of pragmatic rules?
A. They are almost always stated.
B. They help us interpret messages in a given context.
C. They aren’t found in a dictionary.
D. They govern how speech operates in everyday interaction.
E. All of these choices are characteristic of pragmatic rules.
Answer:
All of the following is true about stereotyping except
A. a set of characteristics is ascribed to most members of a category.
B. it affects interracial communication.
C. it affects only personal relationships.
D. it doesn’t always occur because of bad intentions.
E. it is a result of exaggerated generalizations.
Answer:
Skillful, integrated communicators are characterized by
A. a conscious focus on communicating effectively.
B. a greater degree of sociability.
C. communicating competently without needing to think constantly about how to
behave.
D. exposure to a wide range of communication styles.
E. others helping them out.
Answer:
According to your text, all of the following are reasons to be somewhat deceitful in
relationships except
A. to guide social interaction.
B. to empower others.
C. to save face.
D. to avoid conflict.
E. to expand or reduce relationships.
Answer:
Saying, “That’s the way the cookie crumbles,” is an example of what Gibb
defense-arousing behavior?
A. control
B. strategy
C. certainty
D. evaluation
E. neutrality
Answer:
Which of the following is a better way of expressing emotion in the statement: “You’re
making me nervous”?
A. Say “I feel nervous when you drive over the speed limit.”
B. Say “Your fast driving is not making me feel very safe.”
C. Say “I feel like taking the keys.”
D. All of the above could improve the statement.
E. No improvement is needed.
Answer:
Your roommate says, “It’s your turn to take out the trash” in a demanding tone of voice.
If you want to find out the relational dimension of the message, you should
A. remind your roommate nicely that you took the trash out last night.
B. use perception checking to see if your roommate is upset with you.
C. negotiate other ways of dealing with the trash problem.
D. ask your roommate’s friends to explain the real problem.
E. point out how defensive your roommate sounds.
Answer:
An example of a presenting self is
A. Jan is very attentive in class and asks questions about the material to her professor.
B. Jan regularly calls her friends, remembers birthdays, and listens to friends’ problems.
C. Jan is never late for work, volunteers for work committees, and turns in work on
time.
D. all of the above
E. none of the above
Answer:
The conflict style where one has a low concern for him/herself and a high concern for
others is called
A. avoiding.
B. collaborating.
C. compromising.
D. competing
E. accommodating.
Answer:
The distinguishing characteristic in win-lose problem solving is
A. passivity.
B. power.
C. aggression.
D. discussion.
E. assertiveness.
Answer:
Quadrants of the Johari Window are
A. open, narrow, blind, unknown.
B. open, hidden, blind, unknown.
C. broad, narrow, blind, unknown.
D. open, hidden, neutral, unknown.
E. open, closed, neutral, unknown.
Answer:
In the Communication Transcript in Chapter Eleven, Chris tries to resolve a conflict
with her roommate Terry over cleaning their apartment by
A. relying on authority as a source of power.
B. using the “Vesuvius” method to get Terry’s attention.
C. appealing to their mutual self-interests.
D. employing “crazymaking” strategies.
E. None of these answers are correct
Answer:
When unhappy couples argue, they
A. use evaluative “you” language.
B. ignore each other’s nonverbal relational messages.
C. have minimal empathy for the other.
D. are not problem-oriented.
E. All of these answers are correct.
Answer:
All of the following are causes of inaccurate perception except
A. we cling to first impressions.
B. we’re influenced by what is most obvious.
C. we assume others are similar to us.
D. we rate ourselves more negatively than others see us.
E. we judge ourselves more charitably than others.
Answer:
Which of the following bodily changes occurs during careful listening?
A. heart rate quickens
B. respiration increases
C. body temperature rises
D. All of these answers are correct
E. none of these answers are correct
Answer:
Gina looked annoyed when she walked into the classroom and saw Megan sitting in the
chair she usually sits in. The nonverbal communication Gina is demonstrating is
A. kinesics
B. personal space
C. territoriality
D. chronemics
E. regulation
Answer:
All of the following are parts of the procedure for dealing with debilitative feelings
except:
A. Record your self-talk.
B. Monitor your emotional reactions.
C. Dispute your irrational beliefs.
D. Identify the activating event.
E. Analyze your motives.
Answer:
Nonverbally, women ____ more than men.
A. make less eye contact
B. smile less
C. are less vocally expressive
D. use more head, hand and arm gestures
E. require more personal space
Answer:
One study of a randomly selected group of e-mail users showed that their electronic
relationships were similar to traditional friendships in what way?
A. interdependence
B. breadth
C. commitment
D. depth
E. All of these answers are ways they were similar.
Answer:
The relatively stable set of perceptions you hold of yourself is called your
A. self-concept.
B. interpersonal self.
C. perceptual bias.
D. self-feedback.
E. self-orientation.
Answer:
The residual message is
A. the part of the message we respond to.
B. the part of the message we understand.
C. the part of the message we remember.
D. usually stated first.
E. usually stated last.
Answer:
Which of the following is an accurate feeling statement?
A. “I feel like you’re angry at me.”
B. “I feel like going home now.”
C. “I feel angry when you laugh at me.”
D. “I feel you ought to be more careful.”
E. All of these answers are feeling statements.
Answer:
Studies of different cultures and conflict reveal that
A. assertiveness is valued worldwide.
B. North Americans avoid confrontation more than other cultures studied.
C. individualistic cultures are less assertive than collective ones.
D. the assertiveness appropriate in North America would be rude and insensitive in
collectivist cultures.
E. All of these answers are true.
Answer:
John is in the market for a new car and hopes to buy a Toyota Scion. It seems
everywhere he goes lately he sees a Scion on the road. What does this exemplify in the
process of selecting stimuli?
A. repetitious stimuli
B. motives
C. change in stimulation
D. intense stimuli
E. organization
Answer:
Laura knows her friend Mary Ellen is going through a difficult time so she doesn’t
mind that Mary Ellen is particularly quiet at dinner. This is an example of what stage in
the perception process?
A. selection.
B. organization.
C. redefinition.
D. interpretation.
E. none of the above.
Answer: