A well-documented conclusion from research is that one act of self-disclosure usually
begets another.
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An avoiding conflict style reflects the belief that there is no good way to resolve the
conflict at hand.
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The U.S. is a high-context language culture.
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If you get within one foot of someone else in U.S. culture, you’ve invaded their
intimate zone, according to researcher Edward T. Hall.
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The ability to speak and listen effectively can mean the difference between succeeding
and failing in a job.
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Almost all verbal messages have a content dimension as well as convey relational
information.
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Research has shown that mediated communication has had an overall negative effect
on interpersonal relationships.
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All human languages are symbolic in nature.
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Research indicates that mediated communication offers advantages for identity
management.
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Not all self-disclosure draws people closer.
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Communication, as the term is used in your text, consists only of messages that a
sender deliberately conveys.
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In a culture such as China or Japan, speaking directly is considered desirable.
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The ethnic background of communicators is not a significant factor in their views
regarding conflict.
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According to research cited in your text, touch and health are not related.
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It’s impossible to honestly accept the other person’s point of view while maintaining
your own position.
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In the stagnating stage, communication between members decreases in quantity and
quality.
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While workplace romances can be messy, some research has shown that 34 percent of
people who said they dated a coworker ended up marrying that person.
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When we experience mixed emotions, we generally communicate only one
feeling¾usually the most positive one.
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According to the text, the most helpful way of responding to a problem is to offer
good, specific advice.
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Your text advises that when you feel a certain way, you should act on that feeling
immediately.
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We disclose more to people in interpersonal relationships than in impersonal ones.
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According to your text’s definition of nonverbal communication, it follows that the way
a person styles his/her hair is a nonverbal message.
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One study found that the two least forgivable offenses of dating partners were sexual
infidelity and unjustified suspicion.
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Advice given in a respectful, caring way is always the best listening response to use
when approached with another’s problem.
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Of the many different elements in the listening process, hearing is the physiological
dimension.
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Studies have shown that, in times of distress, women want support and men want
advice.
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According to your text, the axiom “the more communication the better” is TRUE.
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A competent communicator will choose the same way of responding to others, no
matter what the situation, if the response was successful in the past.
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As long as one person in the relationship is aware of the disagreement, a conflict
exists.
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Young women struggle more with their self-esteem than do young men.
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Since “beauty is in the eye of the beholder,” physical attractiveness is not a general
factor in how people are perceived.
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The circumscribing stage of interpersonal relationships involves total avoidance of the
other.
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The most revealing level of self-disclosure usually involves talking about feelings.
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When we self-disclose to strangers, it is usually for reciprocity or impression
formation.
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When you respond non-defensively to criticism, you can agree with the truth of what
the critic is saying.
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Of the following, what is not considered an effect of lying?
A. Once lied to, you may need to redefine previous messages from the liar.
B. Deception is more acceptable depending on the liar’s motives.
C. A lie will be considered a transgression if it is exploitive.
D. The importance of the information lied about is a key factor in provoking a relational
crisis.
E. All of these answers can be effects.
Answer:
Complementary and symmetrical conflict styles have been shown to produce
A. marriages that got back together after conflict.
B. couples who find other mates while getting divorced.
C. a greater percentage of divorces that are settled amicably.
D. both “good” results as well as “bad” ones.
E. divorces that only have the facade of politeness.
Answer:
Which of the following is an example of falling for the fallacy of causation?
A. “People at parties make me nervous.”
B. “If I ask her/him for a date the answer will probably be no.”
C. “I’m no good at anything!”
D. “Everybody is against me.”
E. “I should be a better person.”
Answer:
“Reference groups” are
A. people whose self-concepts we have influenced.
B. individuals whose self-esteem has been diminished.
C. groups against which a person compares him/herself.
D. groups formed to improve shaky self-esteem.
E. people who hang around the library.
Answer:
The most popular piece of language is
A. advising
B. questioning
C. paraphrasing
D. judging
E. supporting
Answer:
At which step in the win-win, collaborative process would you utilize the assertive
message format?
A. Identify your problem and unmet needs.
B. Negotiate a solution.
C. Make a date.
D. Describe your problem and needs.
E. Consider your partner’s point of view.
Answer:
In order to decide which conflict style you should use, you should consider
A. the situation.
B. the other person.
C. your goals.
D. the relationship.
E. All of these answers are correct.
Answer:
Which of the following is an inaccurate description of communication?
A. Communication is unrepeatable.
B. Meanings are in words.
C. Communication is irreversible.
D. It’s impossible not to communicate.
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If someone says, “I really have to go. I should be studying for a test tomorrow,” he/she
would be lying in order to
A. guide social interaction.
B. save face.
C. reduce interaction with another.
D. avoid tension.
E. show you’re in control of a situation.
Answer:
Mentally blocking out uncomfortable information is an example of what type of
dissonant information avoidance?
A. apathy.
B. displacement.
C. repression.
D. regression.
E. compensation.
Answer:
Communicators resolve cognitive dissonance by
A. revising the self-concept in the face of criticism.
B. avoiding the dissonant information.
C. distorting the dissonant information.
D. being aggressive or argumentative.
E. All of these answers are correct.
Answer:
Which best describes the relationship between our rate of hearing speech and the
average rate of speaking?
A. We speak at nearly the same rate we are able to listen.
B. We can listen 4-6 times faster than an average person speaks.
C. We are able to speak 2 times faster than an average person can listen.
D. We are able to listen slightly faster than an average person speaks.
E. We can listen twice as fast as an average person speaks.
Answer:
Edward T. Hall defines personal distance as
A. 0 to 18 inches
B. 18 inches to 4 feet
C. 4 feet to 12 feet
D. 12 feet to 25 feet
E. 25 feet and beyond
Answer:
Which of the following is an example of the fallacy of causation?
A. “I really don’t like her book but I don’t want to hurt her feelings.”
B. “Even though I’m really busy today, I’d better visit my parents or they’ll be upset.”
C. “Bruce is making me crazy with his excuses.”
D. both a and b above
E. a, b, and c above
Answer:
Language styles vary across cultures
A. in elaborateness or succinctness.
B. in directness.
C. in formality or informality.
D. None of these choices are correct.
E. All of these choices are correct.
Answer:
Which of the following statements is most concrete and measurable?
A. “It hurts a lot.”
B. “I’m pretty sore.”
C. “It’s very painful.”
D. “It hurts right here the most.”
E. “It’s a 9 on a scale of 1-10.”
Answer:
When deciding how much to disclose, you should consider
A. if the other person is important to you.
B. whether the amount and type of disclosure is appropriate.
C. whether you have a moral obligation to do so.
D. whether the disclosure is relevant to the situation.
E. All are factors to consider.
Answer:
Which of the following is an example of self-talk?
A. I shouldn’t have pushed so hard.
B. I’ll make her neurotic.
C. I’ll never be able to make her see my side.
D. I can’t get anyone to listen to me.
E. All of the above could be examples of self-talk.
Answer:
The process of deliberately revealing information about oneself that is significant and
would not normally be known by others is
A. social penetration.
B. equivocation.
C. self-disclosure.
D. intimacy.
E. reciprocity.
Answer:
Which of the following is a channel for communication?
A. touching
B. writing
C. gesturing
D. talking
E. All of the above
Answer:
In cultures that stress formality in language,
A. using correct grammar is most important.
B. language use defines social position.
C. the people talk less.
D. there are fewer real friendships.
E. the people are too stiff to really communicate.
Answer:
Popular TV shows featuring makeovers suggest to us that our appearance must be
improved, which can lead us to feel worse about ourselves. This idea best relates to:
A. reflected appraisal
B. social comparison
C. self-fulfilling prophecy
D. identity management
E. presenting self
Answer:
Relationships
A. are constantly changing.
B. need ongoing maintenance to keep them satisfying.
C. are affected by culture.
D. typically progress from one stage to another.
E. All of these choices are true about relationships.
Answer:
“Frank is lazy” is an example of which semantic problem?
A. equivocation.
B. relative language.
C. abstraction
D. static evaluation.
E. none of the above.
Answer:
The communication climate in a relationship is determined by the
A. roles each person has in the relationship.
B. similarities of the parties.
C. degree to which each person feels valued.
D. amount of self-disclosure that occurs.
E. listening and perceptual skills that each individual brings to the relationship.
Answer:
Almost every message has
A. content dimension
B. relational dimension
C. both a content and a relational dimension.
D. no dimensions unless the communicators intend them to.
E. an unintentional message.
Answer:
Research described in this chapter found that when subjects were coached to move
their facial muscles in ways that appeared afraid, angry, disgusted, amused, sad, etc.,
the subjects responded
A. as if they themselves were having these feelings.
B. by showing the opposite feeling.
C. by showing more intense feelings than the volunteers.
D. with no emotion at all.
E. with pity for the volunteers.
Answer:
All of the following are characteristics of nonverbal behavior except:
A. Nonverbal skills are important.
B. Nonverbal behavior is clear and unambiguous.
C. Nonverbal communication is primarily relational.
D. All nonverbal behavior has communicative value.
E. Nonverbal communication serves many functions.
Answer:
Which of the following is a way to avoid the abstraction in the statement “I’ve got to be
a better student”?
A. “I’m going to spend two hours a day studying.”
B. “I’m going to try harder.”
C. “I’m going to get some help from some places on campus.”
D. “My mother and father will be happier if I’m a better student.”
E. “Instructors like students who try hard.”
Answer:
What plays a significant role in the effectiveness of the accommodating conflict style?
A. goodwill
B. motivation
C. skill
D. intelligence
E. None of these answers are correct
Answer:
Which of the following does not characterize identity management?
A. Identity management is collaborative.
B. We create multiple roles.
C. People differ in their degree of identity management.
D. Identity management is always deliberate.
E. The situation can affect how we manage our identities.
Answer:
Equivocal words
A. have more than one commonly accepted definition.
B. are low-level abstractions.
C. mean the same to all people and are thus redundant.
D. have meanings one person can guess at but another can’t.
E. have no known nonverbal signals to accompany them.
Answer:
Intention statements can communicate
A. where you stand on an issue.
B. requests of others.
C. descriptions of how you plan to act in the future.
D. a, b, and c above.
E. only interpretations of behavior.
Answer:
Some studies show that computer-mediated communication
A. always ensures intimacy.
B. enhances verbal, emotional, and social intimacy in interpersonal relationships.
C. is harmful to sustaining intimacy.
D. results in one level of self-disclosure.
E. None of these answers are true.
Answer:
The term that describes the emotional tone of a personal relationship is
A. mood.
B. tone.
C. climate.
D. environment.
E. foundation.
Answer: